NTL offering package to challenge talk talk

[Pia]

Originally Posted by Jack001

I emailed NTL explaining i wasn't happy with the price and that other ISPs are now offering cheaper broadband at faster speeds, i got a reply saying they can't offer me anything because these type of offers don't exist.

You really need to ring up and threaten to leave for them to actually give you anything worthwhile, telling them you aren't happy with the price doesn't give them much incentive to offer you anything as you don't look to be actually doing anything about it!
Ring them and name an offer, such as the Talk Talk one, and they can try match it for you, otherwise you will get fobbed off... They won't offer you more than you sound like you want

[Kliro]

Just phoned, bit confused, but we are either getting 2mbit for 12.50 or 9.99

and a tenner off the TV bill - which seems weird as talktalk don't do TV.

So £18 or £20.50/month saved.

Quite happy with that.

How long will the 2mbit take to come into effect?

[etccarmageddon]

Originally Posted by Jack001

I emailed NTL explaining i wasn't happy with the price and that other ISPs are now offering cheaper broadband at faster speeds, i got a reply saying they can't offer me anything because these type of offers don't exist.

That's correct these offers dont exist (officially). How many times do I have to say this - you wont get these offers unless you get transferred to 'retentions'.

[Zee]

Originally Posted by Pia

You really need to ring up and threaten to leave for them to actually give you anything worthwhile, telling them you aren't happy with the price doesn't give them much incentive to offer you anything as you don't look to be actually doing anything about it!
Ring them and name an offer, such as the Talk Talk one, and they can try match it for you, otherwise you will get fobbed off... They won't offer you more than you sound like you want

true say, but we just want the Broadband from NTL, we're happy with Sky TV and a couple of months ago we canceled NTL phone for BT, they tried and tried to get us back but told them to shove it.

Since we just want to broadband, what offer would i likely be given, i'm on 2MB.

[etccarmageddon]

if you're on 2meg you'll be paying £25 a month - I think there's one bloke in this thread who's now paying £18 a month for upto 10meg.

[N00N00]

ok I just sucessfully played the retentions April lucky dip game and they matched or beat the CW offer in all regards apart from BB speed and download limit - many thanks to all those who posted their experiences. Seems strage that everyone seems to end up with a different package or price or length or deal to each other.

Now all I need to do is watch for them to start overcharging after 3 months like they always do.

Is online billing available yet?

[etccarmageddon]

what did you get as your April deal mr NooNoo?

[DaggaDagga]

Originally Posted by Kliro

Whats the chances of ACTUALLY having the service cancelled if you go for this 'backdoor' discount?

As that'd be pretty inconvienient......

I rang customer services and just said I thought their service was far too expensive compared with the competition. I said I was looking at ADSL, as it's much cheaper. I then said I haven't yet looked in any detail, as if they can offer a better deal then I won't bother looking at which ISP to get. I was then just told I need to give 30 days notice for cancellation. I again said that I'm not ready to cancel, I'm currently just pricing up the alternatives.

I then asked whether they had some kind of "retentions" department who could offer any better deals . I was then put straight through to them, who offered me half-price everything without any hassle.

So I did have to ask specifically for retentions, otherwise they wouldn't have offered. My approach was friendly and chatty, not agressive. It was not a problem at all. And I've saved £22.50 per month, just on broadband and phone. I have freeview TV.

[paul11974]

Originally Posted by DaggaDagga

I rang customer services and just said I thought their service was far too expensive compared with the competition. I said I was looking at ADSL, as it's much cheaper. I then said I haven't yet looked in any detail, as if they can offer a better deal then I won't bother looking at which ISP to get. I was then just told I need to give 30 days notice for cancellation. I again said that I'm not ready to cancel, I'm currently just pricing up the alternatives.

I then asked whether they had some kind of "retentions" department who could offer any better deals . I was then put straight through to them, who offered me half-price everything without any hassle.

So I did have to ask specifically for retentions, otherwise they wouldn't have offered. My approach was friendly and chatty, not agressive. It was not a problem at all. And I've saved £22.50 per month, just on broadband and phone. I have freeview TV.

[john.marks]

Hi

Thanks to all those who have input to this thread. I called ntl this afternoon and am pleased with the result. I have phone and 1Mb Broadband. Originally signed up @300K with phone line free for 1 year, thought that was good as 1 month later the 1Mb upgrade came in. Once paying full price about 5 months ago £28.50, not so happy. Anyway, first guy I talked to offered £24.99 for what I have already, got transferred about 3 times then. Finally talked to a lady in retentions I think. Offered £8.99 for 1Mb BB and £5.25 for phone line, so that was a pretty good start, I then mentioned Talk Talk! So, I bit of suggesting this and then and I settled with:

10Mb broadband @ £10.50 per month
Phone Line rental @£10.50 per month with Talk Unlimited 24

I also asked if they could throw in caller display, which she said she would but I had to go to a different dept, they eventually said it wasn't available in my area, disappointing, but I am now saving £7 per month straight off have increased my broadband speed 10 times and get free landline calls across the UK.

I also asked about international. Now beware on this one. With talk unlimited 24 they include the internation call plan, which is reduced rates to lots of countries, not free calls to certain countries, so be careful when they say international is included in comparison to the Talk Talk offer. I notices that for the international calls through Talk Talk you have to dial a prefix code for the free calls.

I use VOIP for free landline international calls anyway, so wasn't overly bothered on this.

I have to say, it wan't that much hard work to talk them into this. Was probably on the phone for 45 mins, but this was mostly holding :-( My advice, call them, see how much you can push them and save without the hassle of switching providers.

Good luck

Regards

John

[Pia]

Hi John, to Cable Forum!

Sounds like you did a good job when talking to retentions, how is your 10 meg shaping up at the moment?

I had to call NTL back today to remind them they were supposed to have upgraded me from 1 to 2 meg after giving me my offer, and now i'm getting speeds of ooooooh at least 0.98meg lol

[Zee]

That 10Mbps @ £10.50 how many months is that for?

[James Henry]

Originally Posted by Shaun

I shouldn't think so. If that was the case anyone could buy bill boards and put what they like.

Of course not, I just made it up.

A company website is not the same as hiring advertising space.

A company can advertise whatever they wish on their own website. This has been the case forever as far as I know.

It going against the ASA is irrelevant, the ASA has no jurisdiction over it. Go make a complaint about it being on their website and enjoy the response.

Not sure where you've been as someone who should be interested in this industry running http://www.my-bulldog-hell.co.uk/ but you've obviously missed companies running misleading advertising on their own websites knowing that they are safe from ASA.

[DrK]

my brother called them yesterday his internet went up too 10mb and his phone from free weekends after 6pm etc, too talk unlimited .. hes now paying £9.99 for his 10mb for 12months, sorry i forget how much his phone deal was. but he said it worked out cheaper than his old internet alone.

[headrush]

Originally Posted by Jack001

I emailed NTL explaining i wasn't happy with the price and that other ISPs are now offering cheaper broadband at faster speeds, i got a reply saying they can't offer me anything because these type of offers don't exist.

Only retentions have the power to offer you a better deal buddy, ringing cs up and saying you want to cancel is the secret password