Superhub Virgin Business Superhub now has Modem Mode - Page 12

ccarmock · 29-05-2015, 13:07

Quote:

Originally Posted by Ignitionnet

Does the Superhub's business firmware support VLANs or will it need to be on an access port and hence have no visibility of the tag?

They don't support VLAN tagging so would just sit on an access port....

qasdfdsaq · 29-05-2015, 14:34

I hope that access port is configured strictly as a single VLAN untagged access port.

(Because the switch on the Superhub does support VLAN tagging but the software is easily confused by unexpected frames)

huwjr · 15-06-2015, 10:40

Any news from anyone? We're still paying for the line but hasn't been operational for a couple of months, at the moment it's accessible from the internet but all the ethernet ports are off even after a reboot

sebyoung · 15-06-2015, 11:36

I have been calling Virgin every few days as it's unbearable. Whilst they're polite, their attitude is very much defeatist. They openly admit that they can't see an end in sight and frankly seem pleased to let customers out of their contracts early. Unfortunately that is exactly what I'm doing, after just a few months.

huwjr · 15-06-2015, 12:26

Yep same here, seems they'd rather have us leave.. great business model!

Has anyone managed to get any more money back? we got 3 months refunded but this started (for us) in September last year and continues - in the meantime instead of waving the cost we have to pay for it then claim back later, probably spent the same again in phone bills when I've been too lazy to use saynoto0870..

pcfarrar · 15-06-2015, 12:57

On our dodgy 50MB line we just fitted a timer plug to reboot the superhub once a day at 1am. Seems to have resolved the problem so far.

It was also fairly painless to upgrade my other 50MB line to 5 static IP's. Took about 48 hours. This line is still fine and I've had no trouble with it at all.

Out of the several 50MB virgin business connections we currently have only one still has the crashing issue.

ccarmock · 15-06-2015, 23:05

Strange that it is affecting some and not others - I have a perfectly stable 50 Mb/s business service. It was one of the first installations when they offer the 50 Mb/s over the older 10 Mb/s with fixed IP. So using a very early generation SH1

Apart from the Superhub GUI locking up sometimes (it has always done this) the Internet service has been rock solid.

I have been talking to VMB sales about the availability of fixed IP on the 152 MB/s service. Their current timescales are approx. 2 months out I was told.

Still no clarity on what is causing the delay on that - ie new firmware on the Superhub 2AC or whether they still haven't solved the poor PPP performance issue at the higher speeds.

I am suspecting firmware is not yet available otherwise they could issue 2ACs with firmware capable of fixed IP for the 50 Mbs service where people are having problems.

Also why they cannot / willnot roll back the firmware for those having problems, given the previous one was stable is strange.

Anyone have any more info on this?

huwjr · 16-06-2015, 16:10

Our router worked excellently for a couple of weeks (between reboots and loss of configuration), then it powercycled a few times again, as it did when the first update arrived and hasn't worked since.. as far as I am concerned they have pushed out 2 or 3 firmware upgrades (under the same version number) and things have actually gone from bad to worse.

They're probably just waiting for fixed IPs on the 152 service and will discontinue 50mb when it's out.. did anyone successfully get more than 3months refund?

APS · 01-07-2015, 14:34

We only got a 3 months refund, but having had three lockups in a week I decided to go back around the loop with a customer service contact.

During the prolonged exchange of messages I was told that we will likely never see an upgrade to the current 50MB server hub firmware. Instead VMB are looking to release new services which may come out around November time (this year I hope) that feature new speeds, proper modem mode and fixed IP addressing. I was told these services would be provided with proper business grade hardware, not reprogrammed superhubs.

So roll on November.

sebyoung · 01-07-2015, 15:12

I cancelled yesterday. I didn't even ask, but they wrote off everything so we don't have to pay for the 3 months of use.

ccarmock · 01-07-2015, 22:36

Quote:

Originally Posted by APS

We only got a 3 months refund, but having had three lockups in a week I decided to go back around the loop with a customer service contact.

During the prolonged exchange of messages I was told that we will likely never see an upgrade to the current 50MB server hub firmware. Instead VMB are looking to release new services which may come out around November time (this year I hope) that feature new speeds, proper modem mode and fixed IP addressing. I was told these services would be provided with proper business grade hardware, not reprogrammed superhubs.

So roll on November.

This is consistent with a discussion I had with VMB also. Similar message about virtually phasing out the SH1 for business use, with a new device (which he believed to not be Netgear based), that will finally address the lack of fixed IP on 152 Mb/s service and pave the way for newer tiers with Fixed IP also.

When pressed on timescale I was told latter part of this year, likely November, so we have been given a similar message.

Ironically on my 50 Mb/s fixed IP service I have never had a SH1 lockup yet. The GUI does hang after it has been on more than about 48 hours, but that never affects actual traffic.

As you say roll on November!

qasdfdsaq · 02-07-2015, 10:01

Quote:

Originally Posted by APS

VMB are looking to release new services which may come out around November time (this year I hope) that feature new speeds, proper modem mode and fixed IP addressing. I was told these services would be provided with proper business grade hardware, not reprogrammed superhubs.

Haven't we been hearing this for a few years now?

rhyds · 02-07-2015, 11:17

If VM do start offering something better than the SH1 then I will be upgrading as soon as its available (minus a month or so to let everything settle). While our 50mbit business service has been mostly good, the Superhub doesn't really lend itself to business grade operation.

ccarmock · 02-07-2015, 22:26

Quote:

Originally Posted by qasdfdsaq

Haven't we been hearing this for a few years now?

Modem mode we have yes - but the fixed IP offerings work fine for the 50 Mb/s service, so really we've been waiting for that capability for the 152 Mb/s service - which was launched as a business tier I think Q4 2014, so looking like it'll be a year for fixed IP on that tier if November holds.

Sephiroth · 24-07-2015, 21:37

Next week we're installing VMB 50 meg and we need to be in modem mode.

Seeing how long this thread has been running, is modem mode reliable?

Are there any gotchas still lurking?

Thanks in advance.