The price of your Virgin Media service is going up

[BenMcr]

Originally Posted by bonzoe

So why cannot they give a personalised breakdown of the increase???

As we've been over a few times now, that's now how Virgin sell the service anymore. They are sold as a bundle, so the price increase is based on the total, not per service.

[qasdfdsaq]

Originally Posted by AdamD

Cancellation submitted.

Wow, they do say some odd things to try and get you to stay

When I said I was switching to Bt or Sky Fibre, the lady said I wouldn't get anywhere near the upload speeds that Virgin offered, because it "still comes down the phone line", where as the virgin media service is "completely fibre optic"

When I said we live close to the cabinet, so should get near the top end of the 80mb down, 20mb up speed, she said she'd never heard anyone or any product that would come even close to it.

Went on to say, even with the "fibre boost" on my "phone line", I still wouldn't get the speeds that I quoted

.....lol

Pretty much every communications company has tried pulling those sort of lines on me (except O2, who were completely honest and straight up). Sad thing is, many lesser-informed average consumers would actually believe them.

[Qtx]

Originally Posted by BenMcr

As we've been over a few times now, that's now how Virgin sell the service anymore. They are sold as a bundle, so the price increase is based on the total, not per service.

That is just a way of hiding the costs form the customers. Sky for example do bundle deals but they still break down the cost each month for each part of the bundle.

Its not good enough to answer that "we do this this way because we can".

Ben, how do I find out when our contract is ending? We're going to retain VM for TV but thinking of Infinity for BB.

[BenMcr]

Originally Posted by jempalmer

Ben, how do I find out when our contract is ending? We're going to retain VM for TV but thinking of Infinity for BB.

Customer Services can advise

Thank you Ben.

[AlabasterLyn]

Our bill has gone up by £5.34 and when I phoned CS to ask why other people with the same packages that have only had an increase of £4.24 I couldn't get an explanation for the difference

Lyn

[Itshim]

Originally Posted by AlabasterLyn

Our bill has gone up by £5.34 and when I phoned CS to ask why other people with the same packages that have only had an increase of £4.24 I couldn't get an explanation for the difference

Lyn

Sorry Lyn how long have you been using Virgin I am guessing at least since 2007. You really need to ask that question Nothing virgin does,is clear, straightforward or simple. System set up by the same people that create utility companies billing I suspect

[bonzoe]

Originally Posted by Qtx

That is just a way of hiding the costs form the customers. Sky for example do bundle deals but they still break down the cost each month for each part of the bundle.

Its not good enough to answer that "we do this this way because we can".

I totally agree, VERY poor customer service from VM. (and Ben is usually very helpful)

Come on VM, provide a price breakdown so that we can see how the costs are made up (or have you got something to hide, or shall I put it another way, if you cannot be transparent it indicates that something is being hidden from us)

[AlabasterLyn]

Originally Posted by Itshim

Sorry Lyn how long have you been using Virgin I am guessing at least since 2007. You really need to ask that question Nothing virgin does,is clear, straightforward or simple. System set up by the same people that create utility companies billing I suspect

I've been with VM since they took over from whoever was running the show before them. Stuck with cable since the days when it was Jones Cable, which is going back a long way

It just really ticks me off when prices go up but they aren't explained and you phone up and get some patronising person who can't really speak English just repeating themselves parrot fashion. I want to know why my friend and also my son have the same 3 XL packages I have but my bill is going up £1.10 a month more. I don't think it's a lot to ask for a reason or do they just pick a figure out of thin air

Lyn

[dave6x]

I only have broadband from VM, but if the price does increase then that is the push I need to move to the opposition! Then I will be able to seamlessly stream from YouTube and BBC iPlayer without buffering, just like my neighbour does on PlusNet Fibre!

[p6410880]

just taken the plunge cancelled tv phone and broadband going to BE broadband had enough of so called superhub and poor wifi. freesat here I come. bye bye virgin

[ockstar]

would i be right in saying 2 price increases within 1 year if virgin media put there prices up does the 12 month contract become void ?

[BenMcr]

Originally Posted by ockstar

would i be right in saying 2 price increases within 1 year if virgin media put there prices up does the 12 month contract become void ?

Yes, as per the terms and conditions you can cancel, which it does say on the letters and on the price change website

[Central]

I exercised my right to cancel and today had Sky Fibre activated