Virgin Media Equipment has Been Compromised - Page 12

Adam B · 20-02-2010, 16:17

I will be taking Oxygen8 to the small claims court as they are the company I have a contract with. Taking Virgin media to court is a more complex matter as I do not have a contract with them as a business. However, I will take Virgin media to court as a residential customer through small claims and claim back 8 years worht of phone bills as I am connected to compromised equipment as I have the statement from Virgin media.

What you guys dont seem to realise is that Virgin is pocketing this revenue and keeping it for themselves. If equipment had been compromised why have myself and everybody else who called thos numbers not been refunded? That Â£2000 AIT that I showed has been pocketed by Virgin. They have kept the revenue and not passed it on. Like I say if equipment had been compromised then why still take the money from the end user??

The last AIT put in recently was for approx Â£500 I have the print out from Virgins own switch and yet again they claim comromised equipment but STILL have collected the revenue from the customers.

Why do you not realise that Virgin are stealing this revenue?

TheDon · 20-02-2010, 16:33

Quote:

Originally Posted by Adam B

If equipment had been compromised why have myself and everybody else who called thos numbers not been refunded?

Because, quite simply, YOU CALLED THOSE NUMBERS.

You are billed by VM for calls that you make. How much those calls then cost VM is irrelevant to this. You make calls, you get billed, regardless if VM then have to pay a 3rd party for the call or not, you made the call and are billed in accordance with your contract with VM.

If VM then pay a 3rd party of not is irrelevant to if you are charged or not, and based solely on the contract VM has with that 3rd party. No doubt part of that contract states that VM can withhold revenue from anyone suspected of artificially inflating traffic. That would be a contract the 3rd party has agreed to, and as such VM can legally refuse to pay them, even for calls that were not due to traffic inflation as they can justify it as a penalty fee.

So basically, you don't have a leg to stand on.

Peter_ · 20-02-2010, 16:41

Quote:

Originally Posted by Adam B

I will be taking Oxygen8 to the small claims court as they are the company I have a contract with. Taking Virgin media to court is a more complex matter as I do not have a contract with them as a business. However, I will take Virgin media to court as a residential customer through small claims and claim back 8 years worht of phone bills as I am connected to compromised equipment as I have the statement from Virgin media.

If you win and I do say If all you would get refunded in all likelihood would be 12 months of charges.

But I also believe if you had a case that you would have been in court before now.

I also find it very hard to comprehend how a so called telecommunications company owner can do something so irresponsible and unprofessional as posting telephone numbers of people on the web, you have breached DPA for every single person in your video and OFCOM should be investigating you regards that breach.

Russ · 20-02-2010, 16:44

Quote:

Originally Posted by Adam B

I
What you guys dont seem to realise is that Virgin is pocketing this revenue and keeping it for themselves.

What you don't seem to realise is you started this thread back in september, it's now approaching the end of february and you STILL don't have a court date.

That to me sounds highly suspicious.

Toto · 20-02-2010, 16:47

Adam B

Artificially Inflating Traffic, get used to that term sir, you're fooling nobody. Calling your own premium rate service number can be seen as such, and if memory serves is against regulations, but I could be wrong and am happy to be proved such.

You can argue that you "may or may not" have made those calls, you can even say you were testing your service from your Virgin Media landline, but at least credit this forums users with a little intelligence.

Also, can you take a company to small claims court for the loss of thousands of pounds as you claim?

Surely you have to go to big boys court for that?

Edit:

Did a bit of digging.

AIT – “artificially inflated traffic”. This occurs when someone may ring their own premium rate telephone service from their place of work or from a stolen or cloned mobile phone. British Telecom watch for such activity very closely and if it is found AIT has occured, British Telecom have the right to not pay you for revenue generated.

Now, the first video you posted clearly showed YOUR Virgin Media account number, and then showed a whole bunch of premium rate numbers. If the person at Virgin Media has reviewed that video, they would clearly see YOUR account number, and then those premium numbers which are clear to read.

Under TUFF they can request to know who has been assigned those numbers.

I suspect they know much more about this than you claim they are stating, if I were you I'd go lick my wounds, and learn how to use a black felt tip marker on your bills if you are going to post them on Youtube.

Digital Fanatic · 20-02-2010, 16:50

Indeed... this is really starting to sound like a smear campaign by the OP... if he's got a case, then sue, if not just let it go....

I am also very concerned about your DPA breach in posting those telephone numbers on Youtube. as Moldova says, I'm sure Ofcom will be interested in that... even if you ever had a case, you've probably blown it just by posting that video.

Russ · 20-02-2010, 16:59

I wonder if anyone at VM has copied and saved those youtube clips 'just in case'.

Either way Adam, you're losing support fast here. Not sure if that bothers you however you're also losing credability by not taking any action over your allegations.

TheDon · 20-02-2010, 17:06

Just watched the video, the OP needs to learn some basic reading comprehension.

He somehow takes this: "We suspect all are artificially inflating traffic by compromising Virgin Media equipment" to mean that ALL calls to those numbers are the result of compromised equipment. That's one hell of a misrepresentation there, and one that makes his entire straw man collapse.

If I was VM I'd be filing suit against the OP for libel.

Digital Fanatic · 20-02-2010, 17:19

The OP has also brought Richard Bransons name in to this... I'm sure his lawyers will also be interested in this video.

Stuart · 20-02-2010, 19:11

Quote:

Originally Posted by Adam B

Why do you not realise that Virgin are stealing this revenue?

They may or may not be. You claim they are. They claim they are doing nothing illegal. I am not defending VM at all, but the fact that you claim to have all this evidence but are unwilling to test it in a court of law suggests that either you don't have as strong a case as you are claiming, or you are up to something and that was the reason they blocked the payments.

OK, so you contract is with Oxygen8. Fair enough. Why have you not taken them to court, and why have they not taken Virgin to court? You first reported this months ago, and if you are correct, you have been the victim of fraud for *years*. I've worked for companies that threaten legal action for non-payment of bills after 90 days.

Instead of doing the sensible thing and starting action to retrieve your lost money, you seem to be happy just to smear Virgin. That's a good way to end up on the recieving end of legal action.

Adam B · 20-02-2010, 20:50

Ok CCJ for Oxygen8 comming up. I will let you know how I get on.

By the way I only have say approx Â£20 of calls to those numbers in question on my bill. The rest of revenue is from hundreds of other peoples lines who have been calling the premium rate numbers. Hundreds of different landlines in different towns with different calling codes. How on earth is that AIT??

TheDon · 20-02-2010, 21:01

Have you even issued an AIT A2 to dispute the AIT in regards to these payments?

There's a very clear process involved with AIT notices, why aren't you following it rather than being on here complaining about VM charging you for calls you've made?

Peter_ · 20-02-2010, 22:51

Quote:

Originally Posted by Adam B

By the way I only have say approx Â£20 of calls to those numbers in question on my bill.

You freely admit to calling your own Premium Rate numbers from your own landline, you will have the floor wiped with yourself.

Then the is the issue of DPA regarding all those phone numbers that I or anyone else now have free access to thanks to your video.

Rainman · 22-02-2010, 22:51

Quote:

Originally Posted by Digital Fanatic

The OP has also brought Richard Bransons name in to this... I'm sure his lawyers will also be interested in this video.

It was not long ago BA, Virgin airlines and some other air line company was under scrutiny to do with air price fixing so Branson would be use to this by now. For some reason Virgin got away with it the others had to pay out millions. In any case if Branson part owns Virgin and the complaint is about Virgin he will be brought into it.
Why don't Virgin just talk to the person and save the court fees.

Russ · 22-02-2010, 23:03

Quote:

Originally Posted by Rainman

Why don't Virgin just talk to the person and save the court fees.

Virgin have made their position clear - in an email to me they stated they're doing nothing illegal. If Adam is making accusations against them then he should approach them, VM are under no legal or moral obligation to approach him.