CableForum & NTL to meet - Page 12

paulyoung666 · 16-04-2005, 17:15

Quote:

Originally Posted by Chrysalis

You are right I will say no more on the incompetant issue now, but would like a response from someone concerning the 4 links I pasted and if this is an issue that simon duffy or a liason could look at.

and isnt that already happening / happened , and i reckon you right to drop the incompetent bit

**Mick** · 16-04-2005, 17:54

Quote:

Originally Posted by Chrysalis

Funnily enough noone from cable forum team made a single comment in these threads, do they read the billing forum?

http://www.cableforum.co.uk/board/sh...ad.php?t=25057
http://www.cableforum.co.uk/board/sh...ad.php?t=26458
http://www.cableforum.co.uk/board/sh...8&postcount=14
http://www.cableforum.co.uk/board/sh...ad.php?t=26275

Yes we do, do you think we dreamed up customer billing issues that we raised with ntl? Go figure.

You were the one that commented earlier in this thread by saying, that we cannot expect all the problems to end *right now*, because of this meeting. I responded back to you and pointed out that nothing of the sort was expected or was said along these lines, so this is a fine example of you thinking someone has said something and then twisting it for your own agenda, yet judging by your posts, your the one who appears to be expecting all problems to end overnight!!!

Chrysalis · 16-04-2005, 18:05

I know its a slow process, and I probably should have waited until a liason comes, as its not a good idea to scare him/her off before they even get here.

**Mick** · 16-04-2005, 18:16

Quote:

Originally Posted by Chrysalis

I know its a slow process, and I probably should have waited until a liason comes, as its not a good idea to scare him/her off before they even get here.

Can I just point out that the arrangement we have for now is the liaison person, once one is arranged is to receive high priority issues we send to them. We send them to a central point, this appointed person will then pick them up.

Richardr · 16-04-2005, 23:40

Quote:

Originally Posted by Ignition

Nah, my wages are still being paid by bond holders / banks. When ntl generates sufficient free cash flow to pay the wage bill I'll agree with that statement.

ntl does create enough cash at the operating level to pay all operating costs including the full wage bill.

Any outflow of cash is due to "financing activities", i.e. paying off debt.

The cash inflow before financing activities was $111.9m last year.

ian@huth · 18-04-2005, 12:01

Quote:

Originally Posted by Chrysalis

So how does marge know other staff arent incompetant then?

So its bull**** I got doublebilled, others got doublebilled and even ian@huth has acknowledged this problem.

Problems are there please do not try to hide them by calling people liars, this is a bad bad attitude to take.

Your comment Marge if you are indeed staff, if you dont aknowledge this problem then you are also incompetant, some links for you.

Funnily enough noone from cable forum team made a single comment in these threads, do they read the billing forum?

http://www.cableforum.co.uk/board/sh...ad.php?t=25057
http://www.cableforum.co.uk/board/sh...ad.php?t=26458
http://www.cableforum.co.uk/board/sh...8&postcount=14
http://www.cableforum.co.uk/board/sh...ad.php?t=26275

--edit--

I am harsh calling you incompetant but you could have just confirmed staff are not told to say this so that is ruled out, but I still want NTL refusal to refund double billing to be solved.
__________________

This is where me and you differ, I have never called someone else's post crap I read and take in all what others say and have respect for everyone's opinions, you seem to call my post crap simple because you dont like what you read.

I don't know how come I deserve the "and even ian@huth has acknowledged this problem." I was annoyed at the fact that I had been moved from billing in arrears for broadband to billing in advance without any prior notice of the change. I was expecting this to happen at some point in the not too distant future as NTL moved to the sensible option of all customers being billed the same way but expected prior warning. To me, double billing is charging twice for the same thing. NTL were not charging twice in my situation but were charging for two different periods on the same bill, a subtle difference. I would not expect any refund because they are not charging me for something I haven't had or will not get. The only effect is to leave me a little cash short during the month where it was billed but I will not have to pay for the final month when I ultimately, if ever, leave.

Ignition · 18-04-2005, 13:12

Quote:

Originally Posted by Richardr

ntl does create enough cash at the operating level to pay all operating costs including the full wage bill.

Any outflow of cash is due to "financing activities", i.e. paying off debt.

The cash inflow before financing activities was $111.9m last year.

Yup but the free cash flow after paydown of debt was... ?

orangebird · 18-04-2005, 13:19

Quote:

Originally Posted by Ignition

Yup but the free cash flow after paydown of debt was... ?

A big fat minus figure.

Anyway, I'm an ntl customer too. Which must mean I pay my own wages.

**Paul** · 18-04-2005, 13:23

Quote:

Originally Posted by orangebird

Anyway, I'm an ntl customer too. Which must mean I pay my own wages.

Time to ask for a rise then

orangebird · 18-04-2005, 13:33

Quote:

Originally Posted by Paul M

Time to ask for a rise then

Being a bit dim here, but not quite sure what you mean.

I just get hacked off with the 'I pay your wages' line. It's friggin insulting, and does not warm me to want to help 'customers' (read: a-holes ) like that.

**Paul** · 18-04-2005, 13:36

Quote:

Originally Posted by orangebird

Being a bit dim here, but not quite sure what you mean.

Erm, it was a joke - if you pay your own wages then ask yourself for a rise ............ oh nevermind .... obviously missed you by a mile ..

scrotnig · 18-04-2005, 13:46

The 'I pay your wages' crap belongs alongside 'the customer is always right' which is equally rubbish.

I happen to think that my local garage should give me free petrol for life. They won't, but then they ought to because I am a customer of theirs and the customer is always right. It's a load of old cobblers.

Both the above phrases had a genuine original purpose but have long since been hijacked by half witted numbskulls who have no idea how the real world works.

orangebird · 18-04-2005, 13:54

Quote:

Originally Posted by Paul M

Erm, it was a joke - if you pay your own wages then ask yourself for a rise ............ oh nevermind .... obviously missed you by a mile ..

. Whoosh!!!
__________________

Quote:

Originally Posted by scrotnig

The 'I pay your wages' crap belongs alongside 'the customer is always right' which is equally rubbish.

I happen to think that my local garage should give me free petrol for life. They won't, but then they ought to because I am a customer of theirs and the customer is always right. It's a load of old cobblers.

Both the above phrases had a genuine original purpose but have long since been hijacked by half witted numbskulls who have no idea how the real world works.

Derek · 18-04-2005, 15:30

Quote:

Originally Posted by orangebird

I just get hacked off with the 'I pay your wages' line. It's friggin insulting, and does not warm me to want to help 'customers' (read: a-holes ) like that.

And when it's coming from people who are cut off for not paying its even worse.

orangebird · 18-04-2005, 15:39

Quote:

Originally Posted by dezzo

And when it's coming from people who are cut off for not paying its even worse.

frickin dim wits.