*ALL* Speed Upgrade Discussion In Here Please (Part 4) - Page 12

shawse9 · 09-03-2005, 15:50

I am on a cable modem and it did not upgrade the speed auto I went into http://www.ntlworld.com/data-feeds/e...cablemodem.php
and did it myself. I was on 1.5 and I upgraded to 3MB
Hope this works for everyone else

Ramrod · 09-03-2005, 15:51

Quote:

Originally Posted by chrism1966

Hi Im new around here! Wondered if anyone can give me some advice, just had a pace stb swapped for new samsung stb, but i cant get Cs to upgrade me to 2Mb service? Im in the Leeds area. All i get is different story from each CS person!

Thanks

I got lucky on the 4th attempt with CS..the first 2 times I was told that it would happen automatically the 3rd told me that I was already upgraded (

) and the 4th disappeared for a few seconds and then told me to reboot my STB

Neil · 09-03-2005, 15:51

Quote:

Originally Posted by chrisb123

Yeh, some of the people say that they haven't been aloud to give the upgrades out yet.

That is cannot, not will not.

Ramrod · 09-03-2005, 15:53

Quote:

Originally Posted by chrism1966

Ive got new samsung stb installed and working but CS will not upgrade my speed

Keep trying and grovel a lot when you do

chrism1966 · 09-03-2005, 15:53

I keep getting told different stories by different people, been told it will be up graded @ 2pm,4pm, Now 6pm or possibly next week even someone told me next month?

Who do i believe, the installer told me it would be done in minutes over the phone?

Confused is me

chrisb123 · 09-03-2005, 15:53

Quote:

Originally Posted by Neil

That is cannot, not will not.

Yeh.

jfknight · 09-03-2005, 15:58

I have a business connection from NTL at 1.5Mb. Just phoned and they say there are not aware of any plans to upgrade the business services.

Anyone know differently?

Paul K · 09-03-2005, 16:01

Quote:

Originally Posted by jfknight

I have a business connection from NTL at 1.5Mb. Just phoned and they say there are not aware of any plans to upgrade the business services.

Anyone know differently?

Well this round of service upgrades is on the ressidential service so I don't know if the business side of the system is following suit or not.

Glenco · 09-03-2005, 16:03

Hi all i phoned ntl yesterday morning to update my cable modem and the women on the phone said yes no problem all done.yipee i thought but after 2 hours nothing 4 hours nothing 8 hours nothing. i phoned back about 5 times and got the same reply yes your all ready on 3mb just reeboot the modem and so on.So today arives and still nothing so i phone them up and they say oh it seems to be stuck on pending creation ???? and to just wait. boo hoo
Anyone got any ideas??

on the nose · 09-03-2005, 16:03

just been on to cs they made appointment for my pace set top box to be replaced sat afternoon, so i can have the upgrade to 2mb,(better come sat afternoon not waiting in for nowt) otn

Ramrod · 09-03-2005, 16:04

Quote:

Originally Posted by Glenco

Anyone got any ideas??

Keep ringing and be very polite

Glenco · 09-03-2005, 16:10

Ha Ha i will but cheeses me of as my mate round the corner phoned and with in 10 mins he was sorted.I cant handle the ****taking

Lemonhunny · 09-03-2005, 16:13

I just phoned ntl to see about getting a new set top box, as I have the Pace box, and am currently on the 750k connection. Waited no more than 2 mins to get through to the CS rep. He was a very pleasant man who knew exactly what I was talking about and after. He immediately upgraded me to the 1mb that the Pace box takes. And was thereafter very apologetic that the first appointment he could offer me for the box replacement was April 5th. That wasn't a problem to me, and I made the appointment for April 6th as I'll be working on the 5th.
After telling me I would probably have to reset the box, and reboot the pc, he reiterated my appointment time, and I thanked him for his help.

All power to ntl, with whom I've never had a problem since the nynex days.

spr33 · 09-03-2005, 16:14

I just rang CS again today to see if they'd upgrade me to 1mbit until I get my new STB on the 5th April. The guy on the end of the phone said that ALL current PACE STB owners will be getting the 1mbit upgrade until the new STB's come into play on the 5th, with in the next couple of evenings. I told him about other customers getting it upgraded manually and he said it'll happen automatically and I'm not one to beg so I left it. I just feel a little left out :P

Edit - And after seeing the above post, I feel even more left out :s

ian@huth · 09-03-2005, 16:22

Quote:

Originally Posted by pdjkeelan

And when ntl in the future once again increase their speeds to match their competition?... All PACE STB's will need replacing now or at least soon.

NTL started with a users paying for cable modems or renting them, ntl only changed their policy to entice new customers from dial-up and BT.

Perhaps NTL will then give the customer a ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£20 SACM rather than doing a STB swap. Even when the next round of speed increases takes place there may still be a 1Mb low user/introductory service that the Pace box is still capable of handling.

The only people that know what is the best approach to take are those within NTL who know all the costs, numbers involved and contractual obligations with suppliers. You don't know and I don't know all those details.