Speed Increases 1st June - 2meg to 4meg

[Rone]

Being on 10 meg and actually getting 10meg, are poles apart for a lot of customers.

[banjo]

Sorry about this ramble, but, I am on 2 meg at the moment and reasonably happy, now from what I have read on this forum.

A: My sacm the 100 model may well not support 10 meg if and when it arrives.

B: The problems that other people have had when they have been upgraded have been horrendous.

C: Why am I so concerned about being upgraded when it should be a good thing ?

D: If they try and charge me to upgrade my rented modem I shall leave NTL and take my other services with me !

E: This upgrade should be a thing to be anticipated and enjoyed so why have NTL made such a pigs ear of it ?

[APS]

Originally Posted by Rone

Being on 10 meg and actually getting 10meg, are poles apart for a lot of customers.

An interesting point from Rone "ADSL user". However, I was reviewing our business broadband the other day and found an offering for 8 MB Business ADSL (@£79/month). This is from a well known provider who is reknown for having adequate bandwidth (at their end at least). Their service (limited by BT) is for up to 8 MB down, up to 832k up. They are very honest in what they offer as in the footnote it says:

* Please note:
- Actual download speeds will be no higher than 7150kbps.
- Average download speeds recorded to date by BT average between 5-6Mb.
- Fluctuation in line speed is expected to occur within the first 10 days before the line speed adapts.
- It is likely that speeds of around 2Mb will be achieved at peak usage times.

I think this truely reflects what current ADSL can offer, at least for those that are providing it over BT lines and shows that, when working, the NTL 10 MB service is not that bad. It is only a pity they don't offer anything above 1.5 MB/s to business customers!

APS

[James Henry]

Originally Posted by APS

I think this truely reflects what current ADSL can offer, at least for those that are providing it over BT lines and shows that, when working, the NTL 10 MB service is not that bad. It is only a pity they don't offer anything above 1.5 MB/s to business customers!

APS

Truly reflects what some BT Wholesale only areas enjoy and is Zen being pragmatic possibly pessimistic.

I see full line rate 24x7x365, 940kB/s which when ADSL2+ is released by my ISP will become 2MB/s, as do most on LLU services barring the occasional capacity issue or fault.

BTWholesale isn't the only ADSL provider, LLU is as available as cable

When ntl cover as much of the population as BT Wholesale do then I'll enjoy seeing the comparison between the two

That withstanding you are right, BT could have handled their Max rollout a lot better

[Rone]

Originally Posted by APS

An interesting point from Rone "ADSL user". However, I was reviewing our business broadband the other day and found an offering for 8 MB Business ADSL (@£79/month). This is from a well known provider who is reknown for having adequate bandwidth (at their end at least). Their service (limited by BT) is for up to 8 MB down, up to 832k up. They are very honest in what they offer as in the footnote it says:

* Please note:
- Actual download speeds will be no higher than 7150kbps.
- Average download speeds recorded to date by BT average between 5-6Mb.
- Fluctuation in line speed is expected to occur within the first 10 days before the line speed adapts.
- It is likely that speeds of around 2Mb will be achieved at peak usage times.

I think this truely reflects what current ADSL can offer, at least for those that are providing it over BT lines and shows that, when working, the NTL 10 MB service is not that bad. It is only a pity they don't offer anything above 1.5 MB/s to business customers!

APS

Speaking as an ex NTL customer [again], my adsl has never dropped below 6meg, its average speed is nearer 750kbps, with ntl my average "upto" 10meg [but hardly ever] was nearer 4-6 meg, but quite often 2meg.
Dont know about upload, i dont upload anything bar a jpeg to a webpage, but i'm sure its more than adequate thanks.
So you think ntl is the better deal? Maybe for some, but not all.

[APS]

Originally Posted by Rone

Speaking as an ex NTL customer [again], my adsl has never dropped below 6meg, its average speed is nearer 750kbps, with ntl my average "upto" 10meg [but hardly ever] was nearer 4-6 meg, but quite often 2meg.
Dont know about upload, i dont upload anything bar a jpeg to a webpage, but i'm sure its more than adequate thanks.
So you think ntl is the better deal? Maybe for some, but not all.

All I am saying is that the grass is not always greener etc, etc, especially when it comes to ADSL.

The 10 meg service from NTL should, theoretically be better than ADSL because there is no line length issue, however, as some (but not all) have reported there are some implementation and congestion issues in some areas which NTL have to sort out before it can universally be said to be better.

We should also remember that both services are contended, i.e. you share some component of the bandwidth with others so you can't expect to run at full speed all of the time.

APS

[geoffbob30]

i always read all these pages and don`t post much but all ican say is that i nearly always get the full 10 meg i dl from newsgroups @1200kps approx

[chrisjackson1985]

Originally Posted by geoffbob30

i always read all these pages and don`t post much but all ican say is that i nearly always get the full 10 meg i dl from newsgroups @1200kps approx

/agree

weeeeeee

i suppose we are the lucky ones, so wonder when us 10mb users get this 1mb upload?

muuhaha

[Chrysalis]

Originally Posted by homealone

Aha 170,000 complaints from a customer base which now approaches 5 million punters - that is 0.03% approximately, absolutely massive

Seriously, when people, on here, mention those complaining, I think they mean the ones who complain on here, which as a support site, inevitably is untypical of the customer base as a whole.

The above figure suggests that 99.97% of NTL customers are happy & don't complain, which I'm sure you would agree is also unrepresentative.

However, I don't think anyone who has had contact with NTL, could truthfully argue there isn't considerable room for improvement and I hope that some of the people affected by some of the worst problems - e.g. parts of Leicester & Southampton, finally get something done.

What is not constructive is polarised opinion which states 'NTL are crap' or 'I've never had any problem', we should recognise where there are issues, and make sure they are communicated to NTL, something I feel this forum succeeds with

thats assuming everyone who doesnt directly complain is happy of course. In my opinion an unfair assumption to make.

---------- Post added at 18:18 ---------- Previous post was at 18:16 ----------

Originally Posted by PJM007

I don't know if this has been mentioned on this thread as I haven't read it all yet, but I was speaking to an NTL customer relations rep today who told me that some time in the "near future" everyone with NTL BB will be on 10 meg.

Why are people seeing this as a good thing?

Its purely for marketing keep cramming more customers in and current poor speeds will just go down more. With all 3 tiers on 10meg people currently on 1 meg will probably see no real speed increase in the evenings.

Originally Posted by Chrysalis

thats assuming everyone who doesnt directly complain is happy of course. In my opinion an unfair assumption to make.

absolutely, which was why I said

"The above figure suggests that 99.97% of NTL customers are happy & don't complain, which I'm sure you would agree is also unrepresentative"

[Bob]

http://www.ntlworld.com/helpsupport/..._3may_2006.php

[cnewton2k]

so the 4 MEG get 400k

and

10 MEG 512k

Thats fair hows?

10 Meg up 1Meg Down

Why do they do something different sent themselves apart from other UK ISP

[Graham M]

Originally Posted by iommi

so the 4 MEG get 400k

and

10 MEG 512k

Thats fair hows?

How isn't it fair? You get a higher download speed (more than double) and some extra upload speed for your money For a tenner more a month.

[Chris W]

The two adsl connections i had -
1meg down, 256k up
512k down, 256k up...

that isn't fair either is it

[2||Para]

Has there been any info on wether the new speeds are just a modem reboot or will people need to wait for a cfg file area by area?

Sorry if this has been asked already.