Virgin Media - Above Inflation Rises from 1st February

[23prince]

Originally Posted by Dr Gonzo

I've been with Virgin for about 7 years, started on M+ with 20 Mb BB, seen the price increase from around £30 per month to £80 (more so since I've been on the Big Kahuna), probably risen about £20 in the last two years for me, and that's including deals.



It's to keep the customers, I find it bizarre that certain combinations of their products trigger deals, and others increase the bundle price astronomically.
I like Sky's pricing for that, as it's clear what you get, and discounts are applied over all different variations of the service so you can pick and chose what you want.



I think the current Sky deal is 50% TV for Virgin or BT customers switching, and the BB deal is for everyone, but not sure on offers for upgrading.

Although I have heard stories of people getting stupidly good deals from Sky just to stay with them (most of them put in their cancellation notice though).

Like the £49 someone got on here for everything including fibre unlimited - dam good deal

They sure love taking VM customers away.

[Dr Gonzo]

Originally Posted by 23prince

Like the £49 someone got on here for everything including fibre unlimited - dam good deal

They sure love taking VM customers away.

It was me that has the £49 deal for Family, Fibre Unlimited and Evening and Weekends.

The only thing that puts me off Sky though is the fact you own the equipment, so have to pay for fixes and replacements. That aside I'm a bit excited about the change.

I think retentions would have to offer me something very good to stay now.

[23prince]

Originally Posted by Dr Gonzo

It was me that has the £49 deal for Family, Fibre Unlimited and Evening and Weekends.

The only thing that puts me off Sky though is the fact you own the equipment, so have to pay for fixes and replacements. That aside I'm a bit excited about the change.

I think retentions would have to offer me something very good to stay now.

I know the SkyQ gear is rented like VM do and therefore repaired for free. But I thought any new gear bought after the announcement was.

I only managed to get TV for £43.49 had I know about the Fibre I would have tried to get the same deal!

[jungleguy]

Originally Posted by Dr Gonzo

It was me that has the £49 deal for Family, Fibre Unlimited and Evening and Weekends.

The only thing that puts me off Sky though is the fact you own the equipment, so have to pay for fixes and replacements. That aside I'm a bit excited about the change.

I think retentions would have to offer me something very good to stay now.

But at least you don't have the recycled modems and STB Virgin churn out.

[Kushan]

Originally Posted by Dr Gonzo

It was me that has the £49 deal for Family, Fibre Unlimited and Evening and Weekends.

The only thing that puts me off Sky though is the fact you own the equipment, so have to pay for fixes and replacements. That aside I'm a bit excited about the change.

I think retentions would have to offer me something very good to stay now.

In fairness on Virgin you're still better off buying your own router anyway.

[Synthetic]

We actually had a guy turn up at our door from VM last week, wanting the old equipment back from the people who lived there before us... Didn't know they had a "field collections" team

[horseman]

Originally Posted by Synthetic

Didn't know they had a "field collections" team

Presumably still cost effective than pursuing via debt collection agency/litigation to recover equipment cost from a non account holder?
This sometimes concerns me when Trialling Hubs and STB's for VM and accumulating shelf full of equipment and ultimately getting "chased" for it's return upto 6 years later!
Worse getting mistakenly "billed" if some idiot hasn't read my customer notes as increasingly one has to tediously explain to callcentre tech why multiple mac addresses appear on his system and he's been too lazy to check customer's history first!

[hedgie]

Originally Posted by Synthetic

We actually had a guy turn up at our door from VM last week, wanting the old equipment back from the people who lived there before us... Didn't know they had a "field collections" team

I have a number of old modems and STBs, techs have refused to take them, CS don't seem interested.

[BenMcr]

Currently Virgin Media will want back the following kit

SH 2 / 2ac / Hub 3.0

All TiVo STBs

V HD and Samsung V+ HD

All other kit is not collected or requested. It can be recycled.

[jungleguy]

I had a guy collect my kit, he then sent me an email confirming collection, which was nice, cause it helps prove that the account was closed, I didn't want them to carry on billing me.

[Mr K]

I don't recall any of my old equipment being taken back and I've been a cable customer for 20 years. I did send my old PACE TV box back in the post , suspect they just scrapped at the other end and it'll cost them loads of postage.

[JPAC]

VM didn't want their Motorola Surfboard back but they took back their Ambit 256 modem with me.

[jobbie8]

My increase just kicked in with my bill generating.

I am seriously thinking of changing my package or even leaving. Sky's offer of a new LG TV or 50% off are tempting, but I think my way to go is to ditch Landline and TV, there's only me and my wife now the kids have left.

We never use the landline and I can get Fox and Discovery on NowTV the rest of the channels in XL we never watch.

I've just about made up my mind.

[hedgie]

Originally Posted by BenMcr

Currently Virgin Media will want back the following kit

SH 2 / 2ac / Hub 3.0

All TiVo STBs

V HD and Samsung V+ HD

All other kit is not collected or requested. It can be recycled.

Thanks for that clarification, makes sense to me. My cupboard under the stairs has stuff way older than that, getting the newer stuff back makes sense though. Some of my old kit has Cable & Wireless logos on it from memory...

[horseman]

Originally Posted by hedgie

Some of my old kit has Cable & Wireless logos on it from memory...

Ah yes the old thermionic valve modems with 7.5mm jackplugs to select your speed in bits per minute.....