Virgin Media to raise broadband and phone prices in Feb 2015

[denphone]

Originally Posted by johnathome

That's pretty good if you're happy with it, was it the retentions number you phoned?

I've been thinking about these price rises, it doesn't seem that long ago that i was paying about £55. I realise they've upped the BB speed and included BT Sport but it still creeps up every year.

I haven't taken the 'free' upgrade to 152Mb that was offered months ago in case it entered me into a new contract and i couldn't be bothered to call India to find out

I haven't had any notice of any price increase yet but i'm going to phone and cancel next week so it doesn't go off until the new year.
Let's see how 'loyal' they consider me after 25 years

l phoned up and just calmly said we were hacked off with what we were currently paying and that we were considering our options and in that we were going to highly likely downsize our package as it was becoming very expensive to which she replied , Well you have been very loyal Sir and she then said would you consider a discount if you stayed on the same package to which l replied well it or depends on what you are offering me and thus the rest is history after a little thought process to which l am even capable of.

[johnathome]

Originally Posted by cj136uk

Well after 6 calls from VM, a pending sky MAC request for my telephone number, me playing ultra hard ball, and being complimented on it:

£37 p/m for big kahuna
- £4.50 p/m cover price increase
- credit £144 to cover line rental saver
- credit £50 good will gesture
- netflix code (6 months)
- new super hub 3
- new tivo remote

=£32.83 p/m

Naturally I'm staying with VM

That seems incredible

In your breakdown, are they giving you the phone line for nothing or did you pay the £144?

[greeninferno]

Originally Posted by cj136uk

Well after 6 calls from VM, a pending sky MAC request for my telephone number, me playing ultra hard ball, and being complimented on it:

£37 p/m for big kahuna
- £4.50 p/m cover price increase
- credit £144 to cover line rental saver
- credit £50 good will gesture
- netflix code (6 months)
- new super hub 3
- new tivo remote

=£32.83 p/m

Naturally I'm staying with VM

have you had discounts in the past?

[cj136uk]

Originally Posted by johnathome

That seems incredible

In your breakdown, are they giving you the phone line for nothing or did you pay the £144?

they added the phone line saver then credit the £144

---------- Post added at 17:24 ---------- Previous post was at 17:23 ----------

Originally Posted by greeninferno

have you had discounts in the past?

not saying

[Pea-Pod]

Originally Posted by andy_m

For those interested I'm back! Had a phone call today from Virgin having given thirty days notice on Monday. Offered me my current package (TV XL, TiVo, V+HD, Sky Sports HD, anytime phone, 50mb broadband) at £64 per month, and it's protected from the February increase, for a new 12 month contract.

So I signed back up! Until this time next year...!

....great deal - I think you've inspired me to call them because it's getting a bit ridiculous now these price rises. Do you know the overall saving you got from downgrading from 100MB to 50MB broadband. I'm currently on 100MB and it's way overkill for my needs. Also I have Sky Sports but not the HD Channels and pay £29.25 alone for this. Is that your new price for Sky Sports HD?

[andy_m]

I didn't downgrade, I was already on 50. In my initial conversations with them they asked me if I wanted to accept the price rise but have a faster broadband speed. I told them I'd have been happy if they left it at 20 and they gave up with that!

The price quoted includes the Sky hd premium. They effectively price matched the half price offer for Virgin customers switching to Sky that was posted on page one or two of this thread, so check that's still available and then you've got a good position to bargain from.

[hansi]

Originally Posted by heero_yuy

Just got a letter showing £4.98 a month increase. That's a good 7-8% rise on what we currently pay.

Mine was £5.89, a 9% increase

---------- Post added at 14:00 ---------- Previous post was at 13:51 ----------

Originally Posted by denphone

l phoned up and just calmly said we were hacked off with what we were currently paying and that we were considering our options and in that we were going to highly likely downsize our package as it was becoming very expensive to which she replied , Well you have been very loyal Sir and she then said would you consider a discount if you stayed on the same package to which l replied well it or depends on what you are offering me and thus the rest is history after a little thought process to which l am even capable of.

what number did you ring and which option?

[denphone]

Originally Posted by hansi

Mine was £5.89, a 9% increase

---------- Post added at 14:00 ---------- Previous post was at 13:51 ----------



what number did you ring and which option?

l rang 150 and option 4 and stated that l was cancelling some of our services as it was becoming a bit expensive.

[hansi]

I just got through and said I was complaining about the the increase being too high. I didn't want to lose any services, just asked for a reduction as I have been a customre since the ntl days, but she reminded me of my loyalty discount of £22, which I would lose if I wanted a reduction, so it's back to square one.

[denphone]

Originally Posted by hansi

I just got through and said I was complaining about the the increase being too high. I didn't want to lose any services, just asked for a reduction as I have been a customre since the ntl days, but she reminded me of my loyalty discount of £22, which I would lose if I wanted a reduction, so it's back to square one.

What services have you got and how much is your current bill?.

[hansi]

2 V+ boxes
50meg bb
Free Anytime calls
XL TV

Just over £65 before the increase.

[Bircho]

I've not had a letter, yet. Think I'll get one? (Yes, I am a VM customer!!)

[Kushan]

I got an email, going up by £4.89 a month

[johnathome]

Originally Posted by hansi

2 V+ boxes
50meg bb
Free Anytime calls
XL TV

Just over £65 before the increase.

I don't think 22 on top of that is a very good reduction. I'd say I'm prepared to lose it, what can you offer me.
That's if your bill should be 87! Which seems way to high.

[blackthorn]

Just off the phone to retentions after getting my email for £4.89 increase.
Present set up is;
Vip package with 152mb
1tb tivo in living room and V+ in bedroom
XXL phone package
Existing price £114.44 with £8 loyalty discount which = £122.44
£4.89 increase will bring it to £127.33 from February
Nice lady played around with the package and changed it to Big Kahuna and changed the XXL phone to 1000 minutes a month to mobiles and international which is more than enough for us.
Came up with a price of £109.99 for exactly the same package we are on now albeit a name change and thats including the price rise in Feb.
I`m happy with that deal.