The price of your Virgin Media service is going up

[Dave42]

Originally Posted by BenMcr

Communications are going out until the 17th of December

thanks Ben

[murfitUK]

Got a letter this morning. Mine is going up £4.24 a month - that's almost 10% increase.

The letter also says I can save money by paying line rental up front. It says this will save me £55 a year. Then in the next sentence it goes on to say that by doing this I will save £130 a year. How can a saving of £55 be equal to a saving of £130?

Not pleased.

[BenMcr]

Originally Posted by murfitUK

Got a letter this morning. Mine is going up £4.24 a month - that's almost 10% increase.

The letter also says I can save money by paying line rental up front. It says this will save me £55 a year. Then in the next sentence it goes on to say that by doing this I will save £130 a year. How can a saving of £55 be equal to a saving of £130?

Not pleased.

you need to read the whole paragraph:

You’ve already opted for eBilling and Direct Debit, which is great as it means you save £81 a year, but here’s another easy way we can help you keep your costs down:

• Opt for Line Rental Saver – you’ll save over £55 a year by paying for 12 months’ line rental upfront^

That’s a total yearly saving of over £130 right there. You can find out how to cut the cost of your bill at virginmedia.com/changes

£81 + £55 = £136

[muppetman11]

Originally Posted by AdamD

Cancellation submitted.

Wow, they do say some odd things to try and get you to stay

When I said I was switching to Bt or Sky Fibre, the lady said I wouldn't get anywhere near the upload speeds that Virgin offered, because it "still comes down the phone line", where as the virgin media service is "completely fibre optic"

When I said we live close to the cabinet, so should get near the top end of the 80mb down, 20mb up speed, she said she'd never heard anyone or any product that would come even close to it.

Went on to say, even with the "fibre boost" on my "phone line", I still wouldn't get the speeds that I quoted

.....lol

When I left the woman told me that VM's HD channels were higher quality than Sky's , she said there's were 1080 Sky's were not LOL clueless

[Qtx]

Originally Posted by AdamD

Cancellation submitted.

Wow, they do say some odd things to try and get you to stay

When I said I was switching to Bt or Sky Fibre, the lady said I wouldn't get anywhere near the upload speeds that Virgin offered, because it "still comes down the phone line", where as the virgin media service is "completely fibre optic"

When I said we live close to the cabinet, so should get near the top end of the 80mb down, 20mb up speed, she said she'd never heard anyone or any product that would come even close to it.

Went on to say, even with the "fibre boost" on my "phone line", I still wouldn't get the speeds that I quoted

Im shocked at how consistent the retentions department are with those lies. Gave me all the same crap too. Told me I wouldn't get above 8mb with any other provider and then it would be more like 3mb. Pretty much called me a liar when I said I could get 40 or 80mb fibre elsewhere. Also got the stuff about VM being the only provider that gives the customer fibre to the property and when questioned about fibre only going to the cabinet, was told I was wrong.

Its obvious they are trained to tell those lies as so many are hearing the same from them. What kind of association/regulator could you report that issue too though?

Still not got my letter about increases but maybe its because I have cancelled already.

[Perfect Choice]

"paying line rental up front. It says this will save me £55 a year" - how do you actually apply for this, there seems nothing online through my account so do I just ring up?

[Zee]

so how much will 100Mb or 120Mb cost after the price increase?

[Rashboots]

Dear Miss xxxx

We wanted to let you know that, from 1st February 2013*, the price of your Virgin Media services will increase by £4.34 a month. It's never nice when prices go up but it means we can continue to give you the best home entertainment and services.

Cheers Virgin, Merry Christmas :-/

[AdamD]

Originally Posted by Qtx

Also got the stuff about VM being the only provider that gives the customer fibre to the property and when questioned about fibre only going to the cabinet, was told I was wrong.

Yea, when I said I was close to the cabinet, so should get near the max 20/80, she said the distance to the cabinet wouldn't matter.

Strange considering she seemed to think that Fibre went down the telephone line.

[joglynne]

Originally Posted by Perfect Choice

"paying line rental up front. It says this will save me £55 a year" - how do you actually apply for this, there seems nothing online through my account so do I just ring up?

http://store.virginmedia.com/phone/p...tal-saver.html

The phone number is in my link.

[Qtx]

Originally Posted by AdamD

Yea, when I said I was close to the cabinet, so should get near the max 20/80, she said the distance to the cabinet wouldn't matter.

Strange considering she seemed to think that Fibre went down the telephone line.

Its Fibre to the cabinet then telephone cable to the property, so a large distance could make a difference like adsl, but they try and make it sound so much worse. As if theirs is the only real fibre.

When I said I had a cabinet right across the street the VM woman told me that it doesn't matter, as I didn't know if the cable came out the left or the right of that cabinet lol.

[BenMcr]

Originally Posted by Zee

so how much will 100Mb or 120Mb cost after the price increase?

Depends on your bundle

[Gadgie]

Quote....."Got a letter this morning. Mine is going up £4.24 a month - that's almost 10% increase."

Yea! our one is going up by £4 a month, in fact our latest bill arrived today, £88.40, that's gone up from £82.00 when we first came back to them from Sky last year?

[progers]

Originally Posted by Perfect Choice

"paying line rental up front. It says this will save me £55 a year" - how do you actually apply for this, there seems nothing online through my account so do I just ring up?

Just phone customer services, you need a credit or debit card to pay it; I just paid up front.

[bonzoe]

Originally Posted by BenMcr

Depends on your bundle

So why cannot they give a personalised breakdown of the increase???