TiVo Anyone received a offer from Virgin regarding the 500gb box - Page 11

gtfc1984 · 28-05-2011, 11:44

Quote:

Originally Posted by Hornet

So there is no Â£6/month charge of you have V+ moved to another room? I only had an extra V+ put in last month!!

So am I right in syaing if I order a TIVO (either size) VM will come and install and move V+ anywhere I want for for free and there will be no monthly charge? Total cost of this Â£40 install of TIVO + Â£50 or Â£150 TIVO charge?

My leaflet that arrived yesterday mnetions nothing about V+ and keeping it it just offers me the TIVO for the two prices.

If this is all correct then a very poor offer in my eyes. I am not bothered about Multiroom due to having Cable and FTA Satellite downstairs. They still want us to pay top price for install and box then?

scotmac · 28-05-2011, 12:21

Just seen a post on the VM help/support forum, someone got the leaflet about the V+ for free and called CS . He was told he was just unlucky he had got his TiVo a week to soon. CS at their compassionate best!

http://community.virginmedia.com/t5/...ly/td-p/519465

swe1977 · 28-05-2011, 13:10

Received the letter today too but unsure if Virgin are being cute with their wording. It states about keeping your V+ box free of charge. But are they simply referring to the fact we can keep the box - which as we all know is only rented and has to be returned back to VM should you ever leave - however are they regarding the monthly charge as a different entity?

Or is it a case of you sign up to 500GB Tivo, you get to keep youe V+ box and you can watch TV on it in another room (ie. Multi Room) with no extra monthly cost apart from the extra Â£3?

spiderplant · 28-05-2011, 13:13

Quote:

Originally Posted by gtfc1984

My offer not here yet, but my post is usually about 2pm arrival

It will take several weeks to send letters to all existing customers, though people on XLTV should get their letter within the next week.

Hornet · 28-05-2011, 13:18

My letter came yesterday and doesn't mention the V+ box anywhere on it! It says I am XL customer and qualify for TIVO at Â£49.95 or Â£149.95 nothing about keeping box.

devilincarnate · 28-05-2011, 13:34

Quote:

Originally Posted by spiderplant

It will take several weeks to send letters to all existing customers, though people on XLTV should get their letter within the next week.

Why

Are you driving round and posting them

denphone · 28-05-2011, 13:41

Quote:

Originally Posted by devilincarnate

Why

Are you driving round and posting them

Lets hope the postman arrives on time.

scotmac · 28-05-2011, 13:45

Any VM employee care to comment on why people seem to be getting different letters.

denphone · 28-05-2011, 13:56

Quote:

Originally Posted by scotmac

Any VM employee care to comment on why people seem to be getting different letters.

Seems a veil of confusion at the moment.

andrewbrown · 28-05-2011, 14:40

The back page of mine shows as

"Upgrading to VM TV powered by TIVO doesn't mean losing your V+ HD Box adn all the good stuff inside it forever. We know how much it means to you. So you can keep it and enjoy HD in another room at no extra charge*. That way you can keep your existing recordings and record even more of your favourites. That's a saving of Â£78 a year".

*if you keep your existing set top box/boxes when adding the TIVO service. You will continue to pay the standard monthly fee for all existing additional set top boxes.

spiderplant · 28-05-2011, 15:24

Quote:

Originally Posted by devilincarnate

Why

To manage demand. There is only a certain rate that Cisco can manufacture boxes and VM techs can install them. People wouldn't be happy to receive a letter, only to be told "certainly, we'll pop round to install it in a month".

devilincarnate · 28-05-2011, 15:27

Quote:

Originally Posted by spiderplant

To manage demand. There is only a certain rate that Cisco can manufacture boxes and VM techs can install them. People wouldn't be happy to receive a letter, only to be told "certainly, we'll pop round to install it in a month".

I know this

That is why I added the other part

spiderplant · 28-05-2011, 15:29

Quote:

Originally Posted by scotmac

Any VM employee care to comment on why people seem to be getting different letters.

I doubt anyone here would know. Possibly it depends on what services you have, or the marketing team are trying various letters to see which gets the best response.

Hornet · 29-05-2011, 05:51

My letter 100% doesn't state that anywhere

So it must be a limited offfer, can't see why not offered to all, my letter even says your one of our best customers, obviously not good enough to offer a free V+ move to though!

Quote:

Originally Posted by andrewbrown

The back page of mine shows as

"Upgrading to VM TV powered by TIVO doesn't mean losing your V+ HD Box adn all the good stuff inside it forever. We know how much it means to you. So you can keep it and enjoy HD in another room at no extra charge*. That way you can keep your existing recordings and record even more of your favourites. That's a saving of Â£78 a year".

*if you keep your existing set top box/boxes when adding the TIVO service. You will continue to pay the standard monthly fee for all existing additional set top boxes.

squealy · 29-05-2011, 09:03

It's not in the letter. It's on the back page of the leaflet that came with the letter. Perhaps they forgot to stuff leaflets into some of the envelopes.