Virgin Media Equipment has Been Compromised - Page 11

09-01-2010, 21:21

Quote:

Originally Posted by Adam B

Ok toto I will post an update when I have one. We will see how Virgin handles my complaint to head office.

Why contact the monkey?
I am sure Watchdog would love to look at your case.

Wild Oscar · 09-01-2010, 22:14

Quote:

Originally Posted by Adam B

So what about all the residential customers who have paid their phone bills that Virgin is then disputing in the industry.

.. but the residential customers have got what they have paid for , have they not?

You can't expect people not to pay their bills on your say so .. that's just daft!

Toto · 09-01-2010, 22:52

Quote:

Originally Posted by arcamalpha2004

Why contact the monkey?
I am sure Watchdog would love to look at your case.

No, they only deal with serious issues.

This person has made various comments in this posts which bring his real motives into question.

Stuart · 09-01-2010, 23:03

After all, if this happened (and I am venturing no opinion on whether it did or not) then VM have commited massive fraud, and if (as he claimed in the first few posts), the OP had proof, he should have taken it to court.

Do I think he has taken it to court? I don't know, but I suspect if he had he would not be allowed to discuss any aspect of the case here.

Cablefan · 13-01-2010, 21:35

Quote:

Originally Posted by Toto

No, they only deal with serious issues.

This person has made various comments in this posts which bring his real motives into question.

I think that is matter of personal interpretation to be honest. I have just read this entire, and very interesting thread, and his allegations seem very consistent and straight forward.

If these allegations are true then they should most certainly be exposed. Good luck with this and I hope you have a resolution to your issue.

Do keep us updated.

Adam B · 18-02-2010, 22:11

Hey thanks for that Cablefan

A quick update:

As a residential customer:
I have done everything as a residential customer that Virgin told me to.

I telephoned them several times to ask about numbers on my bill (call recorded)

I have been told that there is no issue with the numbers I ask about even though Virgin are disputing those very same numbers in the trade.

I have been called a liar and told Virgin would never say their equipment has been compromised.

I have taken my complaint to head of cutomer complaints and written to that department expressing my concerns over the fact that Virgin Media repeatedly claim in the industry that their equipment is being compromised. I have asked for an explanation of this and asked for a refund on all my telephone bills over the last 8 years as I am connected to this compromised equipment.

Virgin telephoned me and told me that NO equipment has been compromised. I asked again and said "Has Virgin Media equipment been compromised yes or no" The reply was "NO" I was also told on the phone that it would be very difficult to prove that it had.

I then asked the head of complaints to put this in writing to me.

He has done that. I have a signed letter from Virgin informing me that my account has not been compromised.

Ok then Virgin are insistant that their equipment has not been compromised. I have it in writing and on the phone recorded.

As a business:

My company is still owed tens of thousands of pounds from Oxygen8 communications and verious others. I have again gone back to Oxygen8 and still cannot get paid. Why not? because Virgin claim that the calls are a result of compromised equipment and there is an investigation on going.

Virgin pay your bills to the industry you are hurting us and you are comitting fraud. If virgin media equipment is being compromised then you need to sort it out or stop billing customers for calls and pocketing the 100% revenue for yourself. Stop the lies. Pay what you owe to BT wholesale and stop these excuses. You cant have it both ways. Claiming that your equipment is being compromised in the trade but then telling end users that it is not.

Russ · 18-02-2010, 23:28

OK Adam, you apparently have a letter from VM stating their position, what are you going to do now?

Can I assume you've set a court date?

moaningmags · 18-02-2010, 23:42

You asked them to confirm NO equipment has been compromised, they've confirmed your account hasn't been compromised. How do the two tie together?

Adam B · 20-02-2010, 04:42

Ok I think this video explains the issue clearly:

http://www.youtube.com/watch?v=UsKOtb4pm00

Russ · 20-02-2010, 09:00

Quote:

Originally Posted by Adam B

Ok I think this video explains the issue clearly:

http://www.youtube.com/watch?v=UsKOtb4pm00

No Adam it does not explain the issue. I've asked you several times in this thread when you will be taking VM to court over these allegation and each time you have ignored me, dodged the question or wriggled out of answering.

Your persistant refusal to set a court date (or at least discuss it here) indicates to me VM have no case to answer and you are fully aware of this but are continuing this campaign due to your perceiving it to be unfair.

You have very little support in this thread and with good reason. If the evidence you say you have proves VM are acting illegally (and they have assured me they aren't) then there can be no legitimate reason why you have not set a court date to take action against them.

Should you actually do this then I'm sure a lot more people here will be behind you.

But as it stands it is looking increasingly suspicious as to way you seem unable or unwilling to take it further. Some people here have criticised you for running a premium rate telephone service - I won't do that as you're not doing anything illegal. Some might question the morality of a business like that but from what I can see your company is all above board.

But surely if any normal person had evidence that a large company like VM was 'scamming' its customers then I can see no reason why a court date wouldn't be set unless he or she wasn't telling us the full story.

Toto · 20-02-2010, 09:22

Quote:

Originally Posted by Russ

No Adam it does not explain the issue. <snip> I can see no reason why a court date wouldn't be set unless he or she wasn't telling us the full story.

Which is what I have been saying all along.

Peter_ · 20-02-2010, 11:50

I think what has been happening is the companies using Virginmedia's services have installed their own equipment which is making phantom calls to earn more revenue and this has been spotted and the payments stopped for the calls in question.

If you do not want people to think that this is what is really happening then set a date in court and let the lawyers fight it out.

Also on that video you posted you show your phone bill with various phone numbers on, possibly friends or colleagues who I believe would be very angry at you posting them on a very public platform such as Youtube.

That is itself makes me wonder how a so called Telecommunications professional can actually still be in business if you are willing to post private numbers online.

Digital Fanatic · 20-02-2010, 12:29

Quote:

Originally Posted by Moldova

I think what has been happening is the companies using Virginmedia's services have installed their own equipment which is making phantom calls to earn more revenue and this has been spotted and the payments stopped for the calls in question.

If you do not want people to think that this is what is really happening then set a date in court and let the lawyers fight it out.

Also on that video you posted you show your phone bill with various phone numbers on, possibly friends or colleagues who I believe would be very angry at you posting them on a very public platform such as Youtube.

That is itself makes me wonder how a so called Telecommunications professional can actually still be in business if you are willing to post private numbers online.

TheDon · 20-02-2010, 14:03

Quote:

Originally Posted by Moldova

That is itself makes me wonder how a so called Telecommunications professional can actually still be in business if you are willing to post private numbers online.

Not just that, but as the numbers he's disputing are his own I'm pretty sure that he's well aware that he's called them. So by calling VM to dispute these numbers he's actually attempting to commit fraud. He knows he's called them, and yet he's still calling VM going "I might not have called them!" and trying to claim that because some equipment has been compromised it means he shouldn't have to pay for calls he KNOWS he's made.

I'd love to see this in court, because the only arguments he can make both involve incriminating himself in a crime. Either equipment has been compromised by him and he's artificially inflating traffic (including on his own account) hence VM are with holding revenue and he hasn't actually made those calls on his bill directly, in which case he's commiting mass fraud. Or, it hasn't been compromised, he HAS made the calls himself despite trying to tell VM he hasn't, so he's committing fraud by trying to get a refund on his bills by claiming he hasn't made them (even though in this case VM would also be, it doesn't mean it's ok for him to commit a crime in trying to bring it to light).

Stuart · 20-02-2010, 14:39

Adam, if you have evidence, go to court. I am sure there are a number of solicitors who would love the chance to bring down a company that is "scamming" thousands of people.

The video says exactly what you said here. It does not answer the two questions that I consider most important.

1) Have you reported this to the Police?
2) Why have you not taken them to court? After all, the way you explain it, VM owe you tens of thousands of pounds. People have launched legal action for a fraction of that.

Virgin claim they have acted legally in this. Bitching about it on forums and youtube will not chage their mind. Indeed, accusing them of fraud may attract action from them.

One thing that will change their mind. YOU going to court and the court agreeing they have committed fraud.