Why Does Everyone Think Virgin Are Rubbish ?

Originally Posted by Chrysalis

BENmcr I can tell you a small business with volumes of under 10 payments a month doesnt have costs of £5 to process card payments and since these costs drop with volume VM will not have costs anywhere near £5 to process them.

How do you get people to sign up for Direct Debit?

Charge them if they choose to pay by any other means!

[lorraine1000]

since virgin has taken over running telewest its a nightmare, i think virgin really needs to work on helpping the people that is keeping the company alive and paying the wages of the staff that work there.

and yes we are the people paying but we are NOT getting the service that we should be, dont you think if we was happy we would be posting these things, i dont think so as said earlier in this topic most people that are happy dont need forums like this.

Most people in life dont go round just saying things that are not true thats a fact of life but here you have so many saying the same thing since virgin has taken over running this its gone down hill and the service is S**T.

I for one have had nothing but problems since virgin has taken over when telewest was running things i did not have any of the problems i have now and i have been with then i think around 20 years from when it was cable london.

i have written 5 complaints and as of yet have not had one reply, i make phone calls to them and get told things and the people dont even write notes on the system how they should. i get told i will be called back and no one calls me back, and this is just a little of it.

If virgin wants to come out of the RED and start earning money then they should look after the people that making it happen and that is people like us who have all taken the time to write in this forum.

Maybe virgin should really start taken note of what is being said here and get there act together which at this point in time i dont think we have a hope in hell of that happening do we?

i better stop here as right now i am so mad with virgin and there so called SERVICE that i better keep it to myself.

Lorraine

Originally Posted by lorraine1000

since virgin has taken over running telewest its a nightmare, i think virgin really needs to work on helpping the people that is keeping the company alive and paying the wages of the staff that work there.

and yes we are the people paying but we are NOT getting the service that we should be, dont you think if we was happy we would be posting these things, i dont think so as said earlier in this topic most people that are happy dont need forums like this.

Most people in life dont go round just saying things that are not true thats a fact of life but here you have so many saying the same thing since virgin has taken over running this its gone down hill and the service is S**T.

I for one have had nothing but problems since virgin has taken over when telewest was running things i did not have any of the problems i have now and i have been with then i think around 20 years from when it was cable london.

i have written 5 complaints and as of yet have not had one reply, i make phone calls to them and get told things and the people dont even write notes on the system how they should. i get told i will be called back and no one calls me back, and this is just a little of it.

If virgin wants to come out of the RED and start earning money then they should look after the people that making it happen and that is people like us who have all taken the time to write in this forum.

Maybe virgin should really start taken note of what is being said here and get there act together which at this point in time i dont think we have a hope in hell of that happening do we?

i better stop here as right now i am so mad with virgin and there so called SERVICE that i better keep it to myself.

Lorraine

You do actually realize that the only thing that changed was the name, which is leased from Virgin who do not own the cable company, it is still run by NTL and Telewest.

Its a bit like the Marathon chocolate bar which was changed to a Snickers chocolate bar, different wrapper same company.

[lorraine1000]

Originally Posted by whydoIneedatech

You do actually realize that the only thing that changed was the name, which is leased from Virgin who do not own the cable company, it is still run by NTL and Telewest.

Its a bit like the Marathon chocolate bar which was changed to a Snickers chocolate bar, different wrapper same company.

Yes i do understand that but when telewest was telewest and NTL was NTL telewest was 100% better company.

Virgin now thats a whole diffenant picture and at the end of the day who has the say to do what. The person that owns it maybe and the top people that want a fat wage every month? that dont think of the people thats putting it in there pocket.

The Company is now called virginmedia and at the end of the day there is someone at the top of both NTL and Telewest thats running both and they work for virgin. All i saying is that since this all took place the old telewest has gone down hill i cant say much for NTL as i never been with them but from what i heard from people that did have NTL service NTL was a nightmare in the 1st place

Originally Posted by lorraine1000

Yes i do understand that but when telewest was telewest and NTL was NTL telewest was 100% better company.

Virgin now thats a whole diffenant picture and at the end of the day who has the say to do what. The person that owns it maybe and the top people that want a fat wage every month? that dont think of the people thats putting it in there pocket.

The Company is now called virginmedia and at the end of the day there is someone at the top of both NTL and Telewest thats running both and they work for virgin. All i saying is that since this all took place the old telewest has gone down hill i cant say much for NTL as i never been with them but from what i heard from people that did have NTL service NTL was a nightmare in the 1st place

They do not work for Virgin as that is only the name that changed, it is still the same people running the show.

[BenMcr]

But it's not the same people. As I've said before, only Neil Berkett remains from the ntl side of the business (Apart from the MD who runs the business side of things). All the other people there in charge of thing like call centres, Technology etc are either from Telewest or have joined the company AFTER it became Virgin Media

The head on the Customer Care centres at the rebrand was a guy called Steve Stewart. He used to run the Customer Services for Telewest. The guy in charge now, Trevor Elliot, has come from outside ntl/telewest/Virgin

[h3llb1tch]

Richard Branson is also a major shareholder, and at the end of the day, it will be his people dictating policy... To compare it to Marathon changing it's name to Snickers is rather naive imho...

[lorraine1000]

At the end of the day its not about who is running it its about the service they give out and right now that gone from around 90% of what it used to be under the name telewest to around 5% under the name virginmedia and what are they going to do about it nothing? because from what i seen they done nothing up to now but make things worst and lie.

we are here talking about bad service from which part i am not happy its about time virgin done something about the bad service and saw the people that bill there bills and start to hear what people are saying and stop the lies and BS we are given and get there act together.

all we want is the service we pay for each month. all they want is to earn money and at the end of the day if they carry on the way they are they will lose more people and what will that do in the end lose them the company. (well maybe not) but all you got to do is look at the service page and see how many faults they got each day in each area and you will start to see more of the problem they have got. they cant keep there systems going like this without work being done on them.

are we really asking for so much all we want is what we pay for.

Originally Posted by whydoIneedatech

You do actually realize that the only thing that changed was the name, which is leased from Virgin who do not own the cable company, it is still run by NTL and Telewest.

Its a bit like the Marathon chocolate bar which was changed to a Snickers chocolate bar, different wrapper same company.

In which case where was the point in paying Branson to use the brand name?
If there was not going to be a revolution in turning things around, if at the end of the day things are just as they were 5 years ago that is a lot of customers money wasted on a pointless clueless exercise.

---------- Post added at 12:43 ---------- Previous post was at 12:39 ----------

Originally Posted by Chrysalis

BENmcr I can tell you a small business with volumes of under 10 payments a month doesnt have costs of £5 to process card payments and since these costs drop with volume VM will not have costs anywhere near £5 to process them.

Totally agree, VM should be forced to publish how they arrive at that cost.

[chuzzlemonkey]

Originally Posted by arcamalpha2004

In which case where was the point in paying Branson to use the brand name?
If there was not going to be a revolution in turning things around, if at the end of the day things are just as they were 5 years ago that is a lot of customers money wasted on a pointless clueless exercise.

The point was to rebrand the company, which has so far worked quite well. It has also improved customer focus. Things that can be done for customers now, as opposed to when we were NTL:Telewest are quite varied.

[chrisjones]

Originally Posted by whydoIneedatech

You do actually realize that the only thing that changed was the name, which is leased from Virgin who do not own the cable company, it is still run by NTL and Telewest.

Its a bit like the Marathon chocolate bar which was changed to a Snickers chocolate bar, different wrapper same company.

**Resists the temptation to make Virgin/Chocolate Fireguard comparisons.

[shawty]

Originally Posted by arcamalpha2004

In which case where was the point in paying Branson to use the brand name?
If there was not going to be a revolution in turning things around, if at the end of the day things are just as they were 5 years ago that is a lot of customers money wasted on a pointless clueless exercise.

---------- Post added at 12:43 ---------- Previous post was at 12:39 ----------




Totally agree, VM should be forced to publish how they arrive at that cost.

Take them to court then, if not then why keep going on about it.

[lorraine1000]

Originally Posted by Haggis23

The point was to rebrand the company, which has so far worked quite well. It has also improved customer focus. Things that can be done for customers now, as opposed to when we were NTL:Telewest are quite varied.

How do you work that out, from what i can see nothing has improved maybe a little for NTL as there service from what i hear was so bad anyway, so really the only people that lost in all this are the people that come over from telewest.

this change was meant to have made things better from from my point of view has only made thing worst.

how can you say things have improved why am i coming here ? maybe because of the service i am getting ? when i was with telewest i never had any off this so please tell me here whats gone wrong in your eyes and so many others.

Lorraine

[Bobby55]

Your experience may not have improved, but the figures released at VM's quarterly updates suggest otherwise. Declining churn means less customers are leaving. Suggests they might be happier with the overall service / products.

[Itshim]

I don`t think Virgin is any worse than most "big " suppliers.

Things have failed ( but were don`t they). Sorry guys but when I have had a problem it has been sorted. Once I talk to someone in the UK sorry Indian call centres are a waste of a call. ( And thats when its free!!). Prices on broad band are high (only need /want 2meg) I can go back to the days when dial up was FREE!!!. Bring that back for the 2 meg would be ACE (no hope )