Green box doors left open - Page 11

fudge · 06-07-2005, 10:58

Its obvious and plain to see with the amount of complaints about green boxes on this forum that it is an issue that ntl needs to addresss rather than just ignoring the problem , Theres no need for all this fancy allarms being fitted and then haveing to employ some one to man the situation , a simple fix would be for ntl to make there boxes stronger and not with flimsy metal like the one im connected too which rolls back and forwards when touched.

When new customers come ntl should more than try to keep them , and if addressing this problem can help then so be it.
Im speaking from experience , i had my phone line pulled out when the door was left off , a week later the door was off again , after i phoned cs a new lock was installed on it , but my first reaction was if this continues i will go back to bt. At the moment im happy because the door has stayed on since the new lock was put on , And lets face it ,if these boxes were given a priority and sortet out then we wouldent need this thread would we.

jkthorp · 30-07-2005, 19:19

i'm glad i live in the middle of a mile long road with only about 10 houses on it in a row! don't think our box has ever been vandalised (touch wood)!

if i did see one open i definitely would report it though.

would it not have made more sense for these things to be underground with grid-like lift up covers? i know it can't really happen now, there must be millions of them!

not sure if this has been mentioned, only read 7 pages of this, got to the animal pee bit

(engineers - carry a bottle of dettol spray maybe???), but isn't there a privacy issue - could someone listen to your phone calls through an open box??

wsf86 · 01-08-2005, 15:59

The ntl kit couldn't be put in pits as it is too big, this wouldn't be practical. However, yes someone could listen into phone calls, and make them on your line, if they knew what they were doing.

daz300 · 02-11-2005, 23:11

where , who do i ring ?????

PS1 · 04-11-2005, 23:44

Try maybe Paul Daniels or David copperfield coz from my experience no ammount of locks or screws will stop kids from breaking into these thing............
Perhaps it requires a little magic!

9083 · 05-11-2005, 09:13

Quote:

Originally Posted by PS1

Try maybe Paul Daniels or David copperfield coz from my experience no ammount of locks or screws will stop kids from breaking into these thing............
Perhaps it requires a little magic!

The reason the kids can get in so easily is because contract installers who have either lost or have never been issued keys have used screw drivers and spades to force the cab doors open.
The chassis is bent and the only way to sort this is to replace the whole cab.
This will never happen as NTL donot have anyone to maintain the cabs let alone do any worthwhile maintenance or audits. Cabs and mux's are a disgrace in the South Manchester area.

PS1 · 05-11-2005, 18:30

Its not only contractors though is it!

There are quite a few rough "in house" Engineers too!!!

sollp · 05-11-2005, 18:45

Quote:

Originally Posted by PS1

Its not only contractors though is it!

There are quite a few rough "in house" Engineers too!!!

maybe, but the vast majority of the problems ARE caused by contractors.

Steve NTL · 05-11-2005, 21:46

Quote:

Originally Posted by 9083

The reason the kids can get in so easily is because contract installers who have either lost or have never been issued keys have used screw drivers and spades to force the cab doors open.
The chassis is bent and the only way to sort this is to replace the whole cab.
This will never happen as NTL donot have anyone to maintain the cabs let alone do any worthwhile maintenance or audits. Cabs and mux's are a disgrace in the South Manchester area.

keys are a problem, I was supposed to have been issued keys about a week ago and still they have done nothing

. unfortunately we have to either pry open the cabs or if we lucky can use pliers to get in, not good i know but we have a job to do.

SLM · 05-11-2005, 22:50

Quote:

Originally Posted by Steve NTL

keys are a problem, I was supposed to have been issued keys about a week ago and still they have done nothing

. unfortunately we have to either pry open the cabs or if we lucky can use pliers to get in, not good i know but we have a job to do.

Try knocking back installs then and see how fast your T/L will get your keys to you, all though I know you get paid per job but it is no excuse (and you may be trying to do everything you can ) but saying "I was supposed to have been issued keys about a week ago and still they have done nothing" is no excuse, if your pay had been messed up would you wait for them to sort it or would you be badgering them 24/7 ?!?!?!?!

sollp · 05-11-2005, 23:55

Quote:

Originally Posted by SLM

Try knocking back installs then and see how fast your T/L will get your keys to you, all though I know you get paid per job but it is no excuse (and you may be trying to do everything you can ) but saying "I was supposed to have been issued keys about a week ago and still they have done nothing" is no excuse, if your pay had been messed up would you wait for them to sort it or would you be badgering them 24/7 ?!?!?!?!

This is just typical, as long as it's someone else's fault. And it's not unusual

PS1 · 06-11-2005, 10:04

I agree with sollp ,the majority of problems come from contractors,but its not the engineers fault(not always anyway).The blame lays with the actual company and not the individual.NTl themselves would (to an exstent) preach "QUALITY NOT QUANTY"
Where as its the otherway round with contractors coz all they want is to make as much money as possible with no regad for quality ets(the big 5????)

Steve NTL · 06-11-2005, 20:10

Quote:

Originally Posted by PS1

I agree with sollp ,the majority of problems come from contractors,but its not the engineers fault(not always anyway).The blame lays with the actual company and not the individual.NTl themselves would (to an exstent) preach "QUALITY NOT QUANTY"
Where as its the otherway round with contractors coz all they want is to make as much money as possible with no regad for quality ets(the big 5????)

I do agree with you on this PS1, there is only a small majority of us who do take pride in what we do, i myself try to make as much of a professional job as possible, I have to re-pull my cable form my house to the green tomb stone cab, the guys who did it... this was before i started working for NTL, only fitted me with RJ6 cable and the distance to the cab is about 250meters, With no amplifiers in tomb stone cabs i should be on RJ11 cable, i spoke to the guy's who did it and i was told " oh wasnt a nice job so we pulled RJ6 cable through as its much easier to work with

"

, so probably explains my low power level. i dont care how nasty of a job it is, if a job requires RJ11 i will pull it with RJ11. sorry for the Rant, i love my job

hairy_mick · 06-11-2005, 20:26

PS1 its the big lie

9083 · 06-11-2005, 21:01

Quote:

Originally Posted by PS1

Its not only contractors though is it!

There are quite a few rough "in house" Engineers too!!!

i dont know of any in-house techs who would try to open a node or a mux without the correct key. If I lost any of my keys I would not attempt to open a cab. I do feel sorry for the contractors though, if they loose a key they are charged for replacement.