Please document any V6 issues here.
08-02-2017, 14:59
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#151
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,379
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Re: Please document any V6 issues here.
Ben or SP would be able to remark on that but suffice to say as with all new boxes with whatever company it is with there will always be bugs and glitches to iron out sadly.
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08-02-2017, 16:57
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#152
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cf.mega poster
Join Date: Mar 2012
Posts: 4,098
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Re: Please document any V6 issues here.
Quote:
Originally Posted by OLDGOLD
A couple of times I've had my v6 cutting out - the screen goes blank and sound goes off for a second or half a second, then comes back on. This keeps happening in fairly quick succession (I tried uploading a video showing it happening, but the upload kept erroring.)
The first time this happened it seemed to stop after I switched the box to standby and back on again. The second time I had to reboot the box.
Is this a known issue?
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That's not very good now is it, in fact that's really poor imo, hence the reason that i am hanging back on getting a V6 until things settle down, in fact i may even dump VM for TV soon, as i'm fed up with the constant price increases, and the offers being handed out to new customers.
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08-02-2017, 19:41
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#153
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Inactive
Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
Posts: 4,729
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Re: Please document any V6 issues here.
Quote:
Originally Posted by OLDGOLD
A couple of times I've had my v6 cutting out - the screen goes blank and sound goes off for a second or half a second, then comes back on. This keeps happening in fairly quick succession (I tried uploading a video showing it happening, but the upload kept erroring.)
The first time this happened it seemed to stop after I switched the box to standby and back on again. The second time I had to reboot the box.
Is this a known issue?
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It's worth trying basic things to rule out basic causes.
Try a known working HDMI lead (from another working connected device), and try different inputs to your TV
Also, check the video output setting on the V6.
My Telewest supplied HDMI cable on the V+ caused similar issues when I first got it years ago; a new HDMI cable fixed it. HDMI handshake can cause all sorts of problems as well.
It may not be any thing to do with these things, but at least you've checked the basics before getting an engineer out.
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08-02-2017, 21:31
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#154
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cf.mega poster
Join Date: Jun 2003
Posts: 8,921
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Re: Please document any V6 issues here.
Quote:
Originally Posted by passingbat
Try a known working HDMI lead (from another working connected device)
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Actually that isn't a reliable test. I've come across several HDMI cables that worked fine with an old TiVo, but cause blanking pictures or box lockups when used with a V6.
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08-02-2017, 23:01
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#155
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Inactive
Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
Posts: 4,729
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Re: Please document any V6 issues here.
Quote:
Originally Posted by spiderplant
Actually that isn't a reliable test. I've come across several HDMI cables that worked fine with an old TiVo, but cause blanking pictures or box lockups when used with a V6.
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So, is there anyway to validate an HDMI cable then?
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09-02-2017, 01:27
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#156
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cf.mega poster
Join Date: Jan 2008
Posts: 10,180
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Re: Please document any V6 issues here.
Quote:
Originally Posted by Mythica
They transfer over with the series links. If you look in the manage series links (I think it's called that) they should be listed in there.
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Nothing from my old TiVo was successfully transferred over.
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09-02-2017, 05:28
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#157
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cf.mega poster
Join Date: Nov 2003
Location: Oxford (area 31)
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Re: Please document any V6 issues here.
I've found it to be hit and miss.
Sometimes it copies first time - sometimes after 2-3 tries.
I've had it stilll no copying after 5-6 tries and have given up.
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09-02-2017, 08:09
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#158
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cf.geek
Join Date: Mar 2007
Posts: 654
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Re: Please document any V6 issues here.
Quote:
Originally Posted by RichardCoulter
Nothing from my old TiVo was successfully transferred over.
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I've had this problem too. All of my series links transferred over from mm old TiVo without problem but despite repeated attempts my wish-lists will not for some unknown reason. I've raised this with tech support and they are looking into it and (hopefully) getting back to me before the two weeks allowed for such transfers is up after which it will no longer be possible.
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09-02-2017, 09:13
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#159
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cf.member
Join Date: Oct 2010
Services: 65"Samsung 4k tv. X2 v6 x3tivo's 200mb bb and a phone line I don't use.
Posts: 67
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Re: Please document any V6 issues here.
Quote:
Originally Posted by OLDGOLD
A couple of times I've had my v6 cutting out - the screen goes blank and sound goes off for a second or half a second, then comes back on. This keeps happening in fairly quick succession (I tried uploading a video showing it happening, but the upload kept erroring.)
The first time this happened it seemed to stop after I switched the box to standby and back on again. The second time I had to reboot the box.
Is this a known issue?
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I've had this also. It happens out of the blue when I've changed channel. And persists until I turn the box on and off
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09-02-2017, 09:48
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#160
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cf.mega poster
Join Date: Sep 2005
Location: Peterborough
Services: Virgin Media XL
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Re: Please document any V6 issues here.
I thought this was a similar issue with the earlier reports of the V6 box not waking from standby, but it does appear to be slightly different, and has only just started.
I have a Samsung UE40KU6100 television. When I turn the television on first thing in the morning there's no sound or picture, but the V6 box is showing as awake (white light). If I change the television source from HDMI to "television" (i.e. Freeview) and back, then the picture and sound come back.
I've tried using more than one of the television HDMI ports and it's the same with both.
It seems to happen when television or box haven't been used for a while (and I've also had the box sleep and wake, and stay awake all the time with suggestions on). This didn't start to happen until last Friday, and now it's every morning.
Has anyone else had a similar issue?
Does anyone have any idea what is causing the issue and what the solution might be?
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09-02-2017, 11:16
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#161
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cf.mega poster
Join Date: Jun 2003
Posts: 8,921
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Re: Please document any V6 issues here.
Quote:
Originally Posted by passingbat
So, is there anyway to validate an HDMI cable then?
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Not apart from trying them with a V6. New cables supplied by VM should be to the required spec, but I've learned to be wary of old or customer-supplied ones.
I agree in OLDGOLD's case it may well be an HDMI problem.
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09-02-2017, 12:10
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#162
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cf.mega poster
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Re: Please document any V6 issues here.
Quote:
Originally Posted by spiderplant
Not apart from trying them with a V6. New cables supplied by VM should be to the required spec, but I've learned to be wary of old or customer-supplied ones.
I agree in OLDGOLD's case it may well be an HDMI problem.
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Is HDMI cable likely to be the cause of my issues above? (No picture on Samsung when it's turned on in the morning and have to switch to television and back to HDMI for a picture from the V6).
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09-02-2017, 12:38
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#163
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cf.mega poster
Join Date: Jun 2003
Posts: 8,921
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Re: Please document any V6 issues here.
Quote:
Originally Posted by AndyCambs
Is HDMI cable likely to be the cause of my issues above? (No picture on Samsung when it's turned on in the morning and have to switch to television and back to HDMI for a picture from the V6).
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That's more likely a compatibility problem. Is it a direct connection from V6 to TV, or do you have any HDMI switches/splitters etc? Have you checked the TV firmware is up to date? If that doesn't resolve it, you might have to wait for the next V6 software update for a fix
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09-02-2017, 13:07
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#164
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EU citizen proud of it!
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Re: Please document any V6 issues here.
Replacement remote on the way as this one randomly loses pairing with V6. Known issue apparently. Other forum reports that if you squeeze the base it works properly!
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09-02-2017, 13:46
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#165
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cf.mega poster
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Re: Please document any V6 issues here.
Quote:
Originally Posted by spiderplant
That's more likely a compatibility problem. Is it a direct connection from V6 to TV, or do you have any HDMI switches/splitters etc? Have you checked the TV firmware is up to date? If that doesn't resolve it, you might have to wait for the next V6 software update for a fix
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Direct connect. I only noticed it from about Friday last week.
Yes, double-checked this morning that television software was up to date (it's set to update automatically).
I notice at least one other person has the same issue, but another with a Samsung television doesn't have the problem.
Trouble is VM could easily pass the issue off as fault on television, whilst they pass it back to VM.
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