Coming Soon to Virgin TV (2011) Vol. III.

[devilincarnate]

Originally Posted by dazed&confused

So what are "inactive talks" then

They have all taken a vow of silence

[muppetman11]

Originally Posted by Doug P

Agreed. I only come on here for the latest Media Boy info and some interesting posters. The complaints and moaning about channels are rather sad IMO.

---------- Post added at 15:49 ---------- Previous post was at 15:47 ----------



Well that is probably because the smaller firm are being charged a smaller price..............

Those moaners got people a refund on their TIVO purchase after VM dropped the price , they have also got VM promising to concentrate on EPG errors.

[devilincarnate]

Originally Posted by muppetman11

Those moaners got people a refund on their TIVO purchase after VM dropped the price , they have also got VM promising to concentrate on EPG errors.

They did not get me a refund and also I have not had a problem with the epg as well

[Doug P]

Originally Posted by denphone

People have every right to complain whatever it is and if we don't say anything then nothing will happen and as the old saying you get nowt if you don;t speak your mind on something.

But it is constant denphone. It is not one thing or two it is twenty-two month in month out. I agree totally people have the right to moan but it is not as bad a service as many make out.

---------- Post added at 16:04 ---------- Previous post was at 16:03 ----------

It was inate decency not the forums that got us the Tivo refund imo.

[Dave42]

[QUOTE=denphone;35296735]

Originally Posted by Dave42

If we were getting more HD or SD channels l would be perfectly happy with a little price rise.

and what if sky continue witholding the channels like they are now

[denphone]

Originally Posted by Doug P

But it is constant denphone. It is not one thing or two it is twenty-two month in month out. I agree totally people have the right to moan but it is not as bad a service as many make out.

---------- Post added at 16:04 ---------- Previous post was at 16:03 ----------

It was inate decency not the forums that got us the Tivo refund imo.

l have never made it out to be a bad service as l am verry happy with a large part of Virgins service (Broadband/Phone and Tivo) but l believe that Virgin has stagnated on its TV service as we seem to have to wait a eternity for any new channels and their usual predictable and vague reply is we are still in talks but they have been saying that for years and people are fed up with the constant inactivety on this front and if they don't watch it their loss of 36,000 TV customers in their last quarter will become a avalanche.

[howardmicks]

Originally Posted by denphone

l have never made it out to be a bad service as l am verry happy with a large part of Virgins service (Broadband/Phone and Tivo) but l believe that Virgin has stagnated on its TV service as we seem to have to wait a eternity for any new channels and their usual predictable and vague reply is we are still in talks but they have been saying that for years and people are fed up with the constant inactivety on this front and if they don't watch it their loss of 36,000 TV customers in their last quarter will become a avalanche.

Bang on matey

[devilincarnate]

Originally Posted by denphone

l have never made it out to be a bad service as l am verry happy with a large part of Virgins service (Broadband/Phone and Tivo)

It is a very good service

Originally Posted by denphone

but l believe that Virgin has stagnated on its TV service as we seem to have to wait a eternity for any new channels and their usual predictable and vague reply is we are still in talks but they have been saying that for years and people are fed up with the constant inactivety on this front and if they don't watch it their loss of 36,000 TV customers in their last quarter will become a avalanche.

They may have stagnated on the TV service or be trying to get the best for their customers. We all wait for thing as we all know in this country as we queue all the time for things

In regards to the 36,000 customers that they said were students, With the amount of them there were that is a drop in the ocean?

Overall, some 481,854 students were given places to start in September, an increase of 5.5% on the year before, according to today's official figures from the university admissions service,

[passingbat]

Originally Posted by denphone

l have never made it out to be a bad service as l am verry happy with a large part of Virgins service (Broadband/Phone and Tivo) but l believe that Virgin has stagnated on its TV service as we seem to have to wait a eternity for any new channels and their usual predictable and vague reply is we are still in talks but they have been saying that for years and people are fed up with the constant inactivety on this front and if they don't watch it their loss of 36,000 TV customers in their last quarter will become a avalanche.

You seem to think the average person is obsessed with HD. They aren't. Many think they're getting HD anyway, just because they have an 'HD TV'. So they aren't worried about lack of HD channels, because they think they already have them!


But yet again, without proof, you seem to infer that the 36000 loss is due to lack of HD. Do you have access to VM's internal monitoring statistics?

[denphone]

Well we will see in the next 2 quarters whether these were students that left the TV service or Virgin just giving us a weak excuse for the loss of 36,000 customers.

[batchain]

Originally Posted by denphone

l have never made it out to be a bad service as l am verry happy with a large part of Virgins service (Broadband/Phone and Tivo) but l believe that Virgin has stagnated on its TV service as we seem to have to wait a eternity for any new channels and their usual predictable and vague reply is we are still in talks but they have been saying that for years and people are fed up with the constant inactivety on this front and if they don't watch it their loss of 36,000 TV customers in their last quarter will become a avalanche.

21,200 TV customers in the last quarter. The losses were down to the end of student contracts, many of whom will return in September, and not chasing 'low rent' single or dual play customers. The TV loses were attributed to a fall in analogue cable and those with free TV M while digital pay tv subs (M+ upwards) all enjoyed growth.

Perhaps it's just me, but i don't think many with analogue cable or Free TV M are holding out for a smorgasbord of channels.

[denphone]

Originally Posted by passingbat

You seem to think the average person is obsessed with HD. They aren't. Many think they're getting HD anyway, just because they have an 'HD TV'. So they aren't worried about lack of HD channels, because they think they already have them!


But yet again, without proof, you seem to infer that the 36000 loss is due to lack of HD. Do you have access to VM's internal monitoring statistics?

Well l would say with Sky having sold 3,5 million HD boxes plus Virgin selling 1,5 million boxes plus Freeview HD boxes l think that tells you a story and that is many people want their channels to be on HD and want to watch them.

And on the 36,000 TV customer losses l suspect that their failure to add HD channels in the last 9 months has contributed significantly to these figures and l see you have no plausible answer so far.

Originally Posted by denphone

l have never made it out to be a bad service as l am verry happy with a large part of Virgins service (Broadband/Phone and Tivo) but l believe that Virgin has stagnated on its TV service as we seem to have to wait a eternity for any new channels and their usual predictable and vague reply is we are still in talks but they have been saying that for years and people are fed up with the constant inactivety on this front and if they don't watch it their loss of 36,000 TV customers in their last quarter will become a avalanche.

Facts are our friends - there were 36k net cable disconnections (which include either TV and/or broadband).....

VM Q2 results 2011

Page 1

Net cable disconnections of 36,000 in Q2

90% of net disconnections were lower-value single or dual-play customers

ARPU of churning customers 16% lower than the average customer

If you look on page 18, you will find that VM have lost 21,000 TV customers in the last quarter, but are up 16,000 on the last year. And if you look on page 19, you will see that ARPU per customer is up and revenue is up by £16 million, showing that they (mainly) churned low-revenue/profit customers, which is good business.

From page 1

Value and mix of customer base continues to improve

Half of new broadband customers taking 30Mb tier or higher, compared to 18% a year ago
taking 20Mb or above

Increased triple-play and quad-play penetration to 63.8% and 12.6% respectively

Continued growth in cable ARPU, up 3.2% to £47.35

Turnover is vanity, profit is sanity - it's pointless keeping customers who you don't make profit from; Capitalism 101....

[Arthurgray50@blu]

Any news on PREMIER SPORTS coming to VM, or are they still having 'talks'.

[denphone]

Originally Posted by Hugh

Facts are our friends - there were 36k net cable disconnections (which include either TV and/or broadband).....

VM Q2 results 2011

Page 1

If you look on page 18, you will find that VM have lost 21,000 TV customers in the last quarter, but are up 16,000 on the last year. And if you look on page 19, you will see that ARPU per customer is up and revenue is up by £16 million, showing that they (mainly) churned low-revenue/profit customers, which is good business.

From page 1 Turnover is vanity, profit is sanity - it's pointless keeping customers who you don't make profit from; Capitalism 101....

l see you have been reading your Capitalism books regularly. and l quote you this one (Capitalism without bankruptcy is like Christianity without hell)