[Merged] Manchester Proxies.

[Neil]

Originally Posted by th'engineer

Did some testing last night and if you do the proxy dance and specify the proxies. Instead of expecting the NTL load sensing software to work it works, am now getting a good connection have tried most proxies round the country last night.

Found one thats working so can keep changing it if needed, use Robins list.

I know it masks the problem but unless you spend hours on the phone to CS its a work round

A) You don't need to ring CS, you need to ring Tech Support.

B) By the time you had done the above, & made your posts, you could probably have spoken to TS.

[th'engineer]

Originally Posted by Neil

A) You don't need to ring CS, you need to ring Tech Support.

B) By the time you had done the above, & made your posts, you could probably have spoken to TS.

I have spoken to TS at length they say that they cant do anything about it,i did the right think specifying another proxy.

Its all part of the NTL experience for the BB customer improving his BB experience

[Chrysalis]

yeah no point at all ringing NTL, simply because I and them see the fix as 2 different things, my fix is to disable the transperent proxies and make a proxy server available for customers to use should they choose to do so. Their fix is simply optimising the proxies which doesnt fix my problem.

[Neil]

Originally Posted by th'engineer

I have spoken to TS at length they say that they cant do anything about it

Rubbish-they may not be able to do anything about it there & then, but they can pass the details of the dept than can do something about it.

i did the right think specifying another proxy.

Right for how long?

Its all part of the NTL experience for the BB customer improving his BB experience

Is it improving then?

How can it improve when Tech Support tell you there's nothing they can do?

[th'engineer]

The more people that ring TS the more chance of the problems being sorted agree with NEIL

I had some of the the problems posted here, ie, to many downloads for my IP and Sites Instantly gone that used to work.
My first call was taken by a very helpful woman. She even referred to a second senior, and despite all attempts (reset modem, PC, try proxies etc) nothing worked. Perhaps that senior should have told her the root cause in the first place and saved a lot of time and money wasted. I finally resolved to completely reinstall as I was told there was nothing else to try.

As you expect, nothing had changed, so i called them back and a chap answered, who said the proxy was probably down for repair and was now active. Some questions were passed and his final thoughts were, that i either had to like it or lump it! Or, i could allways change ISP. Are NTL so well off they can afford to give people this choice?

Anyway, I did a search and found the threads here related to my problem. (Thanks guys!) I set a manual proxy on port 8080 and all is now well.

I see from this thread that such things are not the answer. Well, NTL's round the houses approach to my problem cost me a fair sum. Plus, I got cable because I do some software reviews and need to get large files. The proxy stopped that access and I am not paying for a service that prevents me from doing what I signed up for in the first place.
The "helpline" was a complete waste of time, and the second call, quite offensive.

My final thought... Why didn't they mass mail? They have no problem doing that when the time comes to take your money.

[th'engineer]

Originally Posted by Data

I had some of the the problems posted here, ie, to many downloads for my IP and Sites Instantly gone that used to work.
My first call was taken by a very helpful woman. She even referred to a second senior, and despite all attempts (reset modem, PC, try proxies etc) nothing worked. Perhaps that senior should have told her the root cause in the first place and saved a lot of time and money wasted. I finally resolved to completely reinstall as I was told there was nothing else to try.

As you expect, nothing had changed, so i called them back and a chap answered, who said the proxy was probably down for repair and was now active. Some questions were passed and his final thoughts were, that i either had to like it or lump it! Or, i could allways change ISP. Are NTL so well off they can afford to give people this choice?

Anyway, I did a search and found the threads here related to my problem. (Thanks guys!) I set a manual proxy on port 8080 and all is now well.

I see from this thread that such things are not the answer. Well, NTL's round the houses approach to my problem cost me a fair sum. Plus, I got cable because I do some software reviews and need to get large files. The proxy stopped that access and I am not paying for a service that prevents me from doing what I signed up for in the first place.
The "helpline" was a complete waste of time, and the second call, quite offensive.

My final thought... Why didn't they mass mail? They have no problem doing that when the time comes to take your money.

data welcome to Nthellworld.co.uk here are some high level contacts in NTL, if you note the North west one might be worth a call. If anyone is having similar problems please use the info

[th'engineer]

please post in this thread if you are having problems in the NW

[Neil]

A little bird has told me that the Manchester proxies have again been turned off...

How's everybody's browsing now?

[th'engineer]

Originally Posted by Neil

A little bird has told me that the Manchester proxies have again been turned off...

How's everybody's browsing now?

Mines OK now and you are right its proxy free, no proxy found by all net tools.

[Mal]

Mine showing as no proxy as well.

[downquark1]

Yeah no more proxy!

[Chrysalis]

if you was anything to do with it can't you get nottingham/leicester proxies turned of again neil :P

[Florence]

I am still showing as using proxy yet I keep getting emails saying I have had a dos attack from my proxy...

Originally Posted by Chrysalis

if you was anything to do with it can't you get nottingham/leicester proxies turned of again neil :P

The Nottingham ones are very stable and rarely get turned off.