Virgin Media Homeworks 300Mb

[vm_tech]

Business customers do get more in terms of SLA's. I've been out doing a business fault at 10pm on a Saturday. If it's intermittent or slow speeds or something like that the business faults call centre team will probably monitor and if any drop offs are noticed dispatch an engineer. If it's a loss is service an engineer will be dispatched pretty much straight away

[ccarmock]

I can vouch for the good service levels on the business cable broadband as a customer.

When I had performance issues they split the node I was on inside a week to fix it. The few times there has been a noise issue causing loss of service as vm_tech has said an engineer has called at a weekend to fix.

Also if you call support out of hours the call goes usually to the Cardiff team who actually work with you there and then on the fault to see if they can see the problem on the CMTS end.

[23prince]

Ah fair enough. Yes I have used P1 before when dealing with outages. Not internet though. I get what you mean now

[Kushan]

Originally Posted by ccarmock

I can vouch for the good service levels on the business cable broadband as a customer.

When I had performance issues they split the node I was on inside a week to fix it. The few times there has been a noise issue causing loss of service as vm_tech has said an engineer has called at a weekend to fix.

Also if you call support out of hours the call goes usually to the Cardiff team who actually work with you there and then on the fault to see if they can see the problem on the CMTS end.

You mean Swansea or do they have an office in Cardiff as well?

[alanbjames]

There used to be a call center in Cardiff yes.

[Kushan]

TIL

[23prince]

Originally Posted by vm_tech

Business customers do get more in terms of SLA's. I've been out doing a business fault at 10pm on a Saturday. If it's intermittent or slow speeds or something like that the business faults call centre team will probably monitor and if any drop offs are noticed dispatch an engineer. If it's a loss is service an engineer will be dispatched pretty much straight away

Thanks, so it is pretty much like BTO's Enhanced Care. Which is what I wanted to hear too

[ccarmock]

Originally Posted by alanbjames

There used to be a call center in Cardiff yes.

The one I am thinking about was dedicated to business faults/service I believe. Has that gone now?

[Ignitionnet]

Originally Posted by ccarmock

The one I am thinking about was dedicated to business faults/service I believe. Has that gone now?

I suspect you're thinking of Newport there. I vaguely remember visiting it eons ago.

[Pierre]

Originally Posted by ccarmock

The one I am thinking about was dedicated to business faults/service I believe. Has that gone now?

Now in Peterborough, with a small offshoot in Swansea

[Ed92uk]

Can anyone advise how they managed to get the 300mb upgrade? For £13.99

I just phoned up asked for homeworks 300mb and was told £30 extra a month

Explained about price on website and was told if I phone back on Monday the loyalty team will offer a £6 discount meaning £24 a month

I already have the Hub, 200mb, TiVo xl and phone so can't understand the price increase

Also as others have mentioned I am only interested in the upload increase it is getting very poor the ratio

Thank you

[23prince]

Call them on Monday. They can't do it for more than they advertised price. Don't let them give you nonsense.

[Rankrotten]

Don't call CS on 150 use the Homeworks+ line on 0800 064 3855

[Synthetic]

Any idea when we might see 20Mbps upload on the 200 package? I'm thinking maybe when they boost the homeworks to 30 up...

[Ed92uk]

Thanks for the replies

Finally spoke to somebody who explained the problem - I am on mates rates bundle so adding 300mb cancels my discount and reverts to full price - £30 increase to over £100 not worth it at the moment

Hopefully standard package will see faster uploads in the near future