Superhub Superhub Firmware Beta Test - Page 10

Hiddendeath · 07-04-2011, 11:50

personally the release of the R25 firmware given its known major issues is cynical and i am horrified that once again VM give the bird to the beta testers who have diligently spent their own tested testing the firmware. Appalling way to treat people it really is.

I'm glad i have my VMNG300 now, else i'd definitely being speaking to India for ages explaining new superslug issues ;(

Edit whilst i remember, anyone heard of a T6 timeout and why my modem upstream connection would be refused at the CMTS? Cheers

zekeisaszekedoes · 07-04-2011, 21:00

I'm amazed VM don't just bite the bullet and go back to a separate modem/router setup, cut the losses with the Super Hub instead of funneling more money into the project. The betas actually seem to be making things worse, and adding more features when the ones already there aren't working correctly seems like a delicious recipe for disaster pie.

General Maximus · 07-04-2011, 22:06

it makes you wonder how they have got the nerve to keep going on like this. How do you think everyone would react if they spent Â£20,000 on a new car only to find the engine wouldnt start and every time you took it back to the garage they did ****** little improvements "uh, big deal, if should have worked properly to start off with".

I think it is a joke that they have only just got round to addressing the ip flood detection problem and they are making more problems while they are at it.

I have heard certain peeps making excuses saying "poor VM arent a proper network/harware vendor like Netgear or Dlink". Tough poo, if you want to force people to use something then you bare the responsibility for making it work 100% as you are not providing any alternative if it doesn't. If you are incapable of providing hardware which is fit for purpose, leave it to a specialised manufacturers to produce and test for you.

Are we going to have to go another 12 months of consumer testing before we actually end up with a product that makes like it should have done from the beginning?

Chrysalis · 07-04-2011, 22:20

I updated mine to the R25 live version as someone reported bugs were somehow fixed between the beta and the live version, I have noticed a cosmetic bug fixed but paris speedtest is hanging again for me. Didnt do much else after that in terms of testing yesterday tho.

BenMcr · 14-04-2011, 21:38

A post about the download issues

http://community.virginmedia.com/t5/...m-p/446305#M47

Skie · 14-04-2011, 22:00

"We're sorry this issue seems to have crept in and wasn't picked up during the beta test of R25, however we only saw isolated reports of this problem."

Isolated? Nearly everyone on the forum was posting saying the rushed out anti-SSH patch was causing download problems.

Helix · 14-04-2011, 22:02

Quote:

Originally Posted by BenMcr

A post about the download issues

http://community.virginmedia.com/t5/...m-p/446305#M47

Which doesn't actually fully address them because its not restricted to IE8 at all. I have had issues in Chrome, Safari and Firefox.

Plus the YouTube/Flash streaming issue hasn't been mentioned by them at all despite numerous threads on the community forums.

Chrysalis · 15-04-2011, 04:36

Quote:

Originally Posted by BenMcr

A post about the download issues

http://community.virginmedia.com/t5/...m-p/446305#M47

Nice of VM to lie about it.

I am very tempted to do a screenshot of the beta forum and post it to prove it was reported.

It is not limited to IE8 either or even limited to browsing.

That post seems nothing more then to try and do damage control on PR by pretending its a very isolated issued which wasnt reported in beta testing.

VM may have just learned the hard way if going to be supplying router's then no matter how isolated bug reports seem they should all be investigated.

General Maximus · 15-04-2011, 07:44

"this issue is only happening while the Super Hub's firewall is turned off and with IE8. This issue isn't present with the firewall turned on"

So the important message to take away from this is that it is obviously the users fault. If we werent so bloody awkward and had the firewall turned on or used another browser we wouldn't have this problem, so it serves us right

zekeisaszekedoes · 15-04-2011, 12:30

Lame. It's getting towards dealbreaker, move to another provider stage, as even with modem mode it's probably still going to be a bug-ridden piece of poop.

BenMcr · 15-04-2011, 14:22

Feedback thread for R25 http://community.virginmedia.com/t5/...ead/m-p/447527

Helix · 15-04-2011, 14:37

Quote:

Originally Posted by BenMcr

Feedback thread for R25 http://community.virginmedia.com/t5/...ead/m-p/447527

Finally, only took them over a week. Shame the community site seems to have now gone into meltdown and takes 5 mins to load each page. I will give my feedback later if they manage to fix things, or maybe its just yet another issue with the superhub.

Chrysalis · 15-04-2011, 14:41

what has came about is bridge mode is now almost certianly delayed, the beta testers have been told fixing the new bug is priority over bridge mode. I dont think both will be done at once.

Helix · 15-04-2011, 14:45

Quote:

Originally Posted by Chrysalis

what has came about is bridge mode is now almost certianly delayed, the beta testers have been told fixing the new bug is priority over bridge mode. I dont think both will be done at once.

I noticed that any mention of a date seems to have been missing for a while. It used to say when it was going to go out to testing and then general release (I think it was April for testing and May for general release - or it may have been May and June I can't remember).

General Maximus · 15-04-2011, 18:05

Quote:

Originally Posted by Helix

or it may have been May and June I can't remember).

I think we just all need to accept the fact that it just ain't gonna never work