It's really getting on my nerves now... - Page 10

28-06-2005, 20:55

Quote:

Originally Posted by Ignition

Quote:
Originally Posted by mrlipring on a cable 'modification' forum
I've had nothing but bother recently. There's a thread on cableforums about it, it's 8 pages at the moment. **** only knows how many times i've had to call them, and i'm getting my FOURTH engineer visit in a fortnight tomorrow afternoon. *****.

Makes me think i should have just said **** it, and got a dbox2 and some car boot modems... ***** that they are.

mrlipring · 28-06-2005, 21:23

You're ex-forces and you've never heard bad language before?

Angua · 28-06-2005, 21:35

Quote:

Originally Posted by mrlipring

You're ex-forces and you've never heard bad language before?

I would say he was commenting on your problem not the language

mrlipring · 28-06-2005, 22:42

it's hard to tell from one smilie.

I guess the fact that he's NTL staff helped me jump to the conclusion that whatever was implied by the smilie was negative towards me. I apologise, Bill.

Web-Junkie · 29-06-2005, 00:59

You sure you can't get another modem to try?

Ask for a Surfboard to try just for a laugh, they can only say no! Even after a lightning strike that took out the USB port on my SB4100 forcing a switch to Ethernet, mines been running great! It's been switched on for best part of 4 years now and is not even luke warm

I'm surprised those silver NTL modems still work after a few hours of being switched on, they get flippin hot!

mrlipring · 29-06-2005, 02:07

Plenty of people use the silver modems and it works for them. what are the chances of me getting 2 buggered ones?

It happened for ten minutes earlier, from 00:15 to 00:25-ish. I thought i'd better not phone the poor guy mentioned in this thread at that time.

I restarted it a few times, got browsing, and had to restart it again.

It had been sitting idle, with only firefox open. I was fiddling with the xbox. turned back to the pc, tried to open a webpage and it was dead.

Neil · 29-06-2005, 04:37

Quote:

Originally Posted by mrlipring

Plenty of people use the silver modems and it works for them. what are the chances of me getting 2 buggered ones?

It happened for ten minutes earlier, from 00:15 to 00:25-ish. I thought i'd better not phone the poor guy mentioned in this thread at that time.

I restarted it a few times, got browsing, and had to restart it again.

It had been sitting idle, with only firefox open. I was fiddling with the xbox. turned back to the pc, tried to open a webpage and it was dead.

Can you just confirm whether you are using Ethernet or USB?

marker · 29-06-2005, 07:13

I have a Surfboard 4100 in my possession which I have already spoken to J about. He will arrrange a time to install it if you wish, but If you are going to go to BD then I don't want to give it up and would rather keep it for anther emergency situation...

Chrysalis · 29-06-2005, 08:46

A irq conflict could cause a problem with it dieing and it wouldnt go away on a pc format either.

29-06-2005, 09:00

Quote:

Originally Posted by mrlipring

it's hard to tell from one smilie.

I guess the fact that he's NTL staff helped me jump to the conclusion that whatever was implied by the smilie was negative towards me. I apologise, Bill.

It was the referance to hacked kit.

mrlipring · 29-06-2005, 15:23

Quote:

Originally Posted by Neil

Can you just confirm whether you are using Ethernet or USB?

USB when it crashed the last time, but it breaks with ethernet too.

Quote:

Originally Posted by Bill C

It was the referance to hacked kit.

What's wrong with talking about stuff like that? Why the jaw dropping/angry smilies?

Quote:

Originally Posted by Chrysalis

A irq conflict could cause a problem with it dieing and it wouldnt go away on a pc format either.

probably, but then it wouldn't explain why everything else USB/Ethernet works, would it?

Quote:

Originally Posted by marker

I have a Surfboard 4100 in my possession which I have already spoken to J about. He will arrrange a time to install it if you wish, but If you are going to go to BD then I don't want to give it up and would rather keep it for anther emergency situation...

I've yet to thoroughly discuss it with my flatmate, but i'm definitely leaning towards BD.

jaycee · 29-06-2005, 18:51

The problem is not USB, or anything like that, the problem is the firmware in the Ambit modem dies under certain circumstances, usually heavy load thats generated by P2P programs. I have only managed to alleviate it by placing a limit on this load via my FreeBSD gateway. I get the impression mrlipring likes his BitTorrent or eMule

I can bet my bottom dollar that if you hooked up an SB4100 to his line, it would work fine. You can get them on ebay (non hacked! perfectly legal) for about 40 quid, you just have to convince someone at NTL to register it's CPE MAC instead of the Ambit's. The Surfboard also has a better status log than the Ambit's which would be very useful for diagnosing any kind of line fault.

Just out of interest, what is the software and hardware version on your Ambit ? Mine says:

Software version : 2.67.1011 Hardware version : 1.15

You can get this from the modem status page at http://192.168.100.1 - if you can't get this page, reboot the modem (yes, after a while, the modems internal http server fails too!)

mrlipring · 29-06-2005, 20:15

lol

I though the internal server was only available for a few minutes after booting the modem. I didn't realise it was crashing.

Makes you wonder why NTL still bother with them if they're so crap.

Yeah, i do quite a bit of downloading via torrents, usenet and FTP, and a bit of uploading via torrents and FTP too. It's no excuse for the modem to crash though, and as i've said before it crashes (did it last night) while the connection's idle.

According to NTL staff, there's no fault on the line.

Perhaps a sb4100 would fix it, but i'm afraid i'm looking into leaving NTL now, after this pitiful saga. I'm definitely not going to buy any hardware that would become useless once i leave NTL.

Now all i have to do is sort out leaving NTL after only having been with them 3 months... I reckon that the fact that there's a fault they admit they can't fix should be grounds enough, but we'll see...

jaycee · 29-06-2005, 20:23

Quote:

Originally Posted by mrlipring

lol

I though the internal server was only available for a few minutes after booting the modem. I didn't realise it was crashing.

This is the official line, but ive had mine stop working a minute after boot.. and had it still work 3 hours later... and everything in between. It seems to crash if you refresh the page too many times

Quote:

Originally Posted by mrlipring

Makes you wonder why NTL still bother with them if they're so crap.

Because they're cheap...

Quote:

Originally Posted by mrlipring

Yeah, i do quite a bit of downloading via torrents, usenet and FTP, and a bit of uploading via torrents and FTP too. It's no excuse for the modem to crash though, and as i've said before it crashes (did it last night) while the connection's idle.

It depends, your IP goes out to the torrent clients and they can still try and contact you long after you've closed torrent. This might be enough to crash the modem even though your connection is seemingly idle.

Quote:

Originally Posted by mrlipring

Perhaps a sb4100 would fix it, but i'm afraid i'm looking into leaving NTL now, after this pitiful saga. I'm definitely not going to buy any hardware that would become useless once i leave NTL.

If you've got an engineer offering you one, take it, nowt to lose

Quote:

Originally Posted by mrlipring

Now all i have to do is sort out leaving NTL after only having been with them 3 months... I reckon that the fact that there's a fault they admit they can't fix should be grounds enough, but we'll see...

You could quote "goods unfit for the purpose sold", i guess...

mrlipring · 29-06-2005, 20:29

Just restarted it.

Software version : 2.67.1011 Hardware version : 1.15 Boot Code version : 3.13.2 Web Based Configuration Pages version : 1.0.2

So it's the same as yours.

TBH, after all this, i really do want to leave NTL. Perhaps a SB4100 would work, but it wouldn't stop the lying about apponintments, known issues in the area, callbacks and the rest of it. The fact that there's a problem is one thing. It's an inconvenience, but it happens. It's the way it's been handled that's pushed me over the edge. While some members of staff are bending over backwards to help me, others are useless, and lie to me.