MAC Address for Cable Modem ?

blue jammer · 09-01-2006, 18:03

On Saturday I got upgraded to 10MB, an engineer came and fitted a cable modem.

I wasn't able to get online until this morning, due to customer services closing at 5pm on Saturday, which was after I had tried both "pin" numbers, given to me by a foolish customer services operator. She first tried to tell me that my original PID number was the pin number, nope that didn't work, and by the time I'd tried the 2nd number she had given me, which was also incorrect, yep, you guessed it, it was too late to get any further

Technical support told me a sales number to call monday morning to get the correct pin number - in the end, they actually re-registered me as a new customer, where I got a new e-mail address, and had to give my bank details (AGAIN!)

Anyway, onto my question:

I have managed to get one pc online, but previously used a router to share the connection between 3 pc's. In the past, I've cloned the MAC address of the network card, is this still the case? as the registered MAC address that came up is different to that of my network card (is that from the modem?) which one do I clone ?

Also, the software on the CD has installed 'netmedic' will it be ok to unistall this, or is it required at all ?

Cheers

Paul K · 09-01-2006, 18:05

Just clone the working MAC address in as usual. Netmedic can be removed as long as you don't need it.

blue jammer · 09-01-2006, 18:19

Do you mean the one that came up during the Broadband set up CD install, as that has more digits than a usual MAC address:

See image below

MovedGoalPosts · 09-01-2006, 18:26

If you have a cable modem, there should be no need to worry about cloning mac addys or anything.

Simply power off the modem, and disconnect any cables between it and computers. Now connect the router to the modem and router to the PC(s). power on modem, let settle, power on router, let settle, power on PC(s). That should be it.

You should not need any ntl software on your computers.

---------- Post added at 18:26 ---------- Previous post was at 18:25 ----------

Moving to Computer & IT as this relates to home networks