Not happy with virgin box
28-04-2024, 21:10
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#1
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cf.member
Join Date: Sep 2019
Posts: 35
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Not happy with virgin box
Virgin media 360 box resets a lot.
The engineers replace my box and this keeps happening I have had 5 boxes its it these boxes?
I have had an new box this has happened
My box reset twice today on the 27th April
my set top box has now switched itself off at 3:17 pm
Set top box reset at 7:57
28 April
The picture froze and I had to reset my box at 2:17 pm and would not switch back on
very un unhappy I am disabled and really on my TV a lot
Thanks Andrew Shearman.
Last edited by andrewshearman; 28-04-2024 at 21:31.
Reason: not happy with virgin
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28-04-2024, 21:33
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#2
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cf.mega poster
Join Date: Jun 2003
Posts: 8,920
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Re: not happy with birgin
Safe to say it's not the boxes. It's something environmental. Maybe your TV, maybe the power supply, maybe something else.
Start by making sure the box is plugged into its own wall socket, not an extension lead.
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28-04-2024, 21:44
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#3
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cf.member
Join Date: Sep 2019
Posts: 35
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Re: not happy with birgin
did that already
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28-04-2024, 21:51
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#4
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cf.mega poster
Join Date: Jun 2003
Posts: 8,920
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Re: not happy with birgin
Have you got another TV you can try with it?
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29-04-2024, 00:25
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#5
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Dr Pepper Addict
Cable Forum Team
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Re: not happy with birgin
I really wish you would do proper titles "not happy with birgin" ?
Updated.
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29-04-2024, 05:25
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#6
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cf.mega poster
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Re: not happy with birgin
Over heating due to surroundings?
Quote:
Originally Posted by spiderplant
Safe to say it's not the boxes. It's something environmental. Maybe your TV, maybe the power supply, maybe something else.
Start by making sure the box is plugged into its own wall socket, not an extension lead.
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29-04-2024, 08:52
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#7
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cf.mega poster
Join Date: Jan 2004
Location: #Plagueisland
Age: 53
Services: VM VIP Pack
Posts: 1,677
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Re: Not happy with virgin box
We had some local issues with power in the neighbourhood some time back and we found that the Virgin box was very sensitive to power fluctuations compared to other devices such as PCs and routers in the house. We would see the slightest flicker of lights and the box would reboot straight away. The only other electrical item affected was the clock on the oven for some reason.
Took ages to get it fixed. UK Power Networks who are the distributor in our area were pretty helpful to be honest. At first, the said there were no outages but we kept a diary and they identified the issue as a load switching problem and fixed it
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29-04-2024, 09:24
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#8
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,369
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Re: not happy with birgin
Quote:
Originally Posted by spiderplant
Safe to say it's not the boxes. It's something environmental. Maybe your TV, maybe the power supply, maybe something else.
Start by making sure the box is plugged into its own wall socket, not an extension lead.
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Sorry but you said that about the box I had. Replaced box, after a long battle has had no problems
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No point in being pessimistic. You know it won`t work.
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29-04-2024, 10:05
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#9
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cf.addict
Join Date: Oct 2003
Location: Nottingham
Posts: 100
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Re: Not happy with virgin box
A recent power outage fried one of my V6 boxes, which Virgin duly changed. It’s now on a surge-protected 4-way multi-socket, along with the router.
No problems with it since.
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14-05-2024, 23:08
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#10
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cf.member
Join Date: Sep 2019
Posts: 35
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Re: Not happy with virgin box
my box is Over heating I smelled burning a few days a go are the 360 boxes no good
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15-05-2024, 08:22
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#11
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cf.mega poster
Join Date: Jun 2003
Posts: 8,920
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Re: Not happy with virgin box
Quote:
Originally Posted by andrewshearman
my box is Over heating I smelled burning a few days a go are the 360 boxes no good
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If you think there is a problem with your box, you need to report it to Virgin Media.
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15-05-2024, 11:06
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#12
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,369
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Re: Not happy with virgin box
Quote:
Originally Posted by spiderplant
If you think there is a problem with your box, you need to report it to Virgin Media.
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True but must say good luck with getting them to do anything about it
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No point in being pessimistic. You know it won`t work.
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