Refund of my PAYG Virgin Mobile
10-12-2021, 11:10
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#1
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,122
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Refund of my PAYG Virgin Mobile
I have a PAYG virgin mobile and I phoned Virgin to get a refund and got a foirine person who I could not understand.
I need to speak to sone that I can understand
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10-12-2021, 16:04
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#2
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,852
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Re: refund of my PAYG virgin Mobile
I was thinking about a refund too. I wonder if it will be credited to my VM account? Or will they make it vanish?
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10-12-2021, 16:29
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#3
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,679
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Re: refund of my PAYG virgin Mobile
Are you both staying with VMO2 or moving elsewhere? If staying with VMO2 but moving to pay monthly PAYG balance will be credited on you first months bill.
If moving perhaps try online chat?
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10-12-2021, 17:18
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#4
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
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Re: refund of my PAYG virgin Mobile
Quote:
Originally Posted by pip08456
Are you both staying with VMO2 or moving elsewhere? If staying with VMO2 but moving to pay monthly PAYG balance will be credited on you first months bill.
If moving perhaps try online chat?
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I am moving to another provider
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10-12-2021, 19:17
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#5
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
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Re: refund of my PAYG virgin Mobile
Quote:
Originally Posted by Ken W
I am moving to another provider
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Me too, Asda PAYG looks best for me.
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11-12-2021, 04:50
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#6
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
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Re: refund of my PAYG virgin Mobile
Quote:
Originally Posted by pip08456
Are you both staying with VMO2 or moving elsewhere? If staying with VMO2 but moving to pay monthly PAYG balance will be credited on you first months bill.
If moving perhaps try online chat?
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I just want a refund.
I can not understand the agent
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11-12-2021, 10:14
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#7
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cf.mega poster
Join Date: Jul 2004
Location: At the Leaving door
Posts: 4,050
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Re: Refund of my PAYG Virgin Mobile
I'm a little lost here
Years ago I had a PAYG on O2, I used to throw £10 on it, then when that was almost used up I'd throw another £10 at it.
How much are people putting on VM PAYG phones, and how often?
Or is it a contract for the phone itself that a refund is required for?
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11-12-2021, 10:29
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#8
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,374
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Re: Refund of my PAYG Virgin Mobile
Quote:
Originally Posted by Carth
I'm a little lost here
Years ago I had a PAYG on O2, I used to throw £10 on it, then when that was almost used up I'd throw another £10 at it.
How much are people putting on VM PAYG phones, and how often?
Or is it a contract for the phone itself that a refund is required for?
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VM won't offer PAYG Sims any longer which means users have to move providers.
https://www.ispreview.co.uk/index.ph...onthly%20plans.
__________________
PSN: Snoopzster
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11-12-2021, 10:32
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#9
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cf.mega poster
Join Date: Jul 2004
Location: At the Leaving door
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Re: Refund of my PAYG Virgin Mobile
Quote:
Originally Posted by SnoopZ
VM won't offer PAYG Sims any longer which means users have to move providers.
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Right, I see . . . but what is the 'refund' for?
Is it for the £4:38p remaining on the sim?
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11-12-2021, 10:44
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#10
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,207
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Re: Refund of my PAYG Virgin Mobile
Quote:
Originally Posted by Carth
Right, I see . . . but what is the 'refund' for?
Is it for the £4:38p remaining on the sim?
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Never heard of a refund on payg, use it or lose it.
Definitely don't be conned into a contract with VM to transfer a few quid.
£5 a month on ASDA, 6gb data unlimited text/talk , no contract/tie in, or just payg at very cheap rates, suits me.
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11-12-2021, 11:21
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#11
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,374
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Re: Refund of my PAYG Virgin Mobile
Quote:
Originally Posted by Carth
Right, I see . . . but what is the 'refund' for?
Is it for the £4:38p remaining on the sim?
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I guess it's for the amount on the SIM it may not be much for some people but why should VM gain £millions from unused credit they should be forced to refund everyone.
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PSN: Snoopzster
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11-12-2021, 11:36
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#12
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cf.mega poster
Join Date: Jul 2004
Location: At the Leaving door
Posts: 4,050
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Re: Refund of my PAYG Virgin Mobile
Quote:
Originally Posted by SnoopZ
I guess it's for the amount on the SIM it may not be much for some people but why should VM gain £millions from unused credit they should be forced to refund everyone.
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Yeah, see the point.
Perhaps VM are quite happy for folk to use their unused credit by phoning (offshore) call centers, and being given the run around until the credit runs out
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11-12-2021, 12:06
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#13
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
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Re: Refund of my PAYG Virgin Mobile
Quote:
Originally Posted by Carth
Right, I see . . . but what is the 'refund' for?
Is it for the £4:38p remaining on the sim?
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The refund is for what is remaining on the SIM
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11-12-2021, 12:09
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#14
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cf.mega poster
Join Date: Jul 2004
Location: At the Leaving door
Posts: 4,050
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Re: Refund of my PAYG Virgin Mobile
Quote:
Originally Posted by Ken W
The refund is for what is remaining on the SIM
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Got it now, ta
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11-12-2021, 12:51
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#15
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,207
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Re: Refund of my PAYG Virgin Mobile
Ken it says here:-
https://www.virginmedia.com/help/vir...as-you-closing
Quote:
You can request a refund for any leftover credit by registering your details with us at Your Account, then calling 789.
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A right kerfuffle to have to set up an account so you can cancel ! Sounds like a ploy to sell a contract to you when ringing up to get your credit back.
If it was me I'd forget the £4, and go elsewhere.
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