27-10-2021, 10:22
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#91
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cf.member
Join Date: Sep 2016
Location: Slough, Berkshire
Services: Gig1 Fibre Broadband
Posts: 59
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Re: Hub 5 at no extra cost
Quote:
Originally Posted by SnoopZ
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I set it up and will post results soon.
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Hub 5.0 | Router Mode | Gig1 Fibre Broadband
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27-10-2021, 12:25
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#92
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cf.member
Join Date: May 2005
Services: Samsung 49" 4K, Samsung 42" Plasma TV 720p, 2 x V6 boxes, 1 tivo box
Posts: 34
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Re: Hub 5 at no extra cost
I sent a message to VM wishing to express my interest in the Hub 5 and this was their response..
Hi Paul, I see that you are interested in the new Hub 5 equipment. I can understand your excitement. We will soon be releasing the equipment as a selective upgrade. But at the moment it is still in testing stage so only a few customers have been sent a personal email to sign up for the trial and avail the hub to try the features and inform our concerned team about any pros and cons of the equipment and performance.
We will make it public as soon as we are able to do a selective upgrade for the equipment on the online account, website and also through emails.
We do not have any certain forms to fill in to add you on the trial, but I will leave a note on your account that you are interested in the trial so they would check your account for the criteria consider you for the next phase if eligible. I hope that would be okay with you?
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27-10-2021, 12:48
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#93
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cf.member
Join Date: Sep 2016
Location: Slough, Berkshire
Services: Gig1 Fibre Broadband
Posts: 59
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Re: Hub 5 at no extra cost
Hmm. They never mentioned a trial or wanting any feedback on Hub 5's performance from me. All I got in the email was this, and I claimed it: https://prnt.sc/1wmqr6o
They have however asked me to send back the old Hub 3, which I did, in the same box the Hub 5 came in using the included pre-paid Yodel label.
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Hub 5.0 | Router Mode | Gig1 Fibre Broadband
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27-10-2021, 17:32
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#94
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cf.member
Join Date: Sep 2016
Location: Slough, Berkshire
Services: Gig1 Fibre Broadband
Posts: 59
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Re: Hub 5 at no extra cost
When Hub 5 boots up, this happens: https://prnt.sc/1xi98gx
Nothing can make it go away, only another reboot fixes it.
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Hub 5.0 | Router Mode | Gig1 Fibre Broadband
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27-10-2021, 20:51
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#95
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cf.member
Join Date: Sep 2021
Posts: 32
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Re: Hub 5 at no extra cost
Quote:
Originally Posted by toby
I sent a message to VM wishing to express my interest in the Hub 5 and this was their response..
Hi Paul, I see that you are interested in the new Hub 5 equipment. I can understand your excitement. We will soon be releasing the equipment as a selective upgrade. But at the moment it is still in testing stage so only a few customers have been sent a personal email to sign up for the trial and avail the hub to try the features and inform our concerned team about any pros and cons of the equipment and performance.
We will make it public as soon as we are able to do a selective upgrade for the equipment on the online account, website and also through emails.
We do not have any certain forms to fill in to add you on the trial, but I will leave a note on your account that you are interested in the trial so they would check your account for the criteria consider you for the next phase if eligible. I hope that would be okay with you?
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Interesting since I've never been able to amend anything on the website in all my years with Virgin Media. I just get a message telling me to call customer services. I can't even get a price for changing things. Selective upgrade indicates that they might try and charge for it or have an installation fee.
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27-10-2021, 23:35
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#96
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,383
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Re: Hub 5 at no extra cost
Quote:
Originally Posted by Kevc69
Interesting since I've never been able to amend anything on the website in all my years with Virgin Media. I just get a message telling me to call customer services. I can't even get a price for changing things. Selective upgrade indicates that they might try and charge for it or have an installation fee.
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I was told the reason I was getting that was my contract wasn't digital, since phoning up a few years ago I don't get that issue.
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PSN: Snoopzster
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28-10-2021, 06:43
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#97
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cf.addict
Join Date: Nov 2016
Posts: 310
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Re: Hub 5 at no extra cost
Quote:
Originally Posted by SnoopZ
I was told the reason I was getting that was my contract wasn't digital, since phoning up a few years ago I don't get that issue.
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I was told the offers + upgrades section doesn't work if you're on any form of discount/special offer....
Seems like they are lying to some of us!
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28-10-2021, 09:32
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#98
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cf.addict
Join Date: Aug 2016
Services: VM broadband, Stream, phone. Sky Q
Posts: 447
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Re: Hub 5 at no extra cost
Quote:
Originally Posted by rtho782
I was told the offers + upgrades section doesn't work if you're on any form of discount/special offer....
Seems like they are lying to some of us!
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This is the impression I get too re: discounts/retentions deals. For the past couple of years I haven't been able to see any offers but the last time I did, taking any offers seemed to involve the removal of the discounts on my account, so it was actually a deterrent to upgrading.
For example, I had only broadband at that point and the 'offer' in my online account to add a landline (basic weekend calls only) was an extra £30 per month - more than doubling my monthly bill. So, in my experience, if there aren't any offers in your account you're not missing out - they'd be ridiculous offers anyway.
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28-10-2021, 11:17
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#99
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Architect of Ideas
Join Date: Dec 2004
Posts: 10,496
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Re: Hub 5 at no extra cost
Quote:
Originally Posted by Inactive Digital
This is the impression I get too re: discounts/retentions deals. For the past couple of years I haven't been able to see any offers but the last time I did, taking any offers seemed to involve the removal of the discounts on my account, so it was actually a deterrent to upgrading.
For example, I had only broadband at that point and the 'offer' in my online account to add a landline (basic weekend calls only) was an extra £30 per month - more than doubling my monthly bill. So, in my experience, if there aren't any offers in your account you're not missing out - they'd be ridiculous offers anyway.
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This is my experience too.
Although I have phoned retentions while in contract who have been able to make a change while keeping my offers.
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28-10-2021, 17:58
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#100
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,383
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Re: Hub 5 at no extra cost
Quote:
Originally Posted by 2pence
I set it up and will post results soon.
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How's the graph looking?
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PSN: Snoopzster
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28-10-2021, 18:32
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#101
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,370
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Re: Hub 5 at no extra cost
Quote:
Originally Posted by rtho782
I was told the offers + upgrades section doesn't work if you're on any form of discount/special offer....
Seems like they are lying to some of us!
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Have to say I can never get on when on a discount . As soon as I was out of it I could get back on .
__________________
No point in being pessimistic. You know it won`t work.
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29-10-2021, 22:25
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#102
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cf.member
Join Date: Sep 2016
Location: Slough, Berkshire
Services: Gig1 Fibre Broadband
Posts: 59
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Re: Hub 5 at no extra cost
Quote:
Originally Posted by SnoopZ
How's the graph looking?
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Not sure why this is happening, but not looking good I'm afraid..
__________________
Hub 5.0 | Router Mode | Gig1 Fibre Broadband
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29-10-2021, 22:49
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#103
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Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: Hub 5 at no extra cost
That's alright apart from that outage just after 11
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29-10-2021, 23:08
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#104
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,383
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Re: Hub 5 at no extra cost
Quote:
Originally Posted by 2pence
Not sure why this is happening, but not looking good I'm afraid..
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It's not great that minimum latency is flat lining on my hub3 graph in router mode and yours is all over the place.
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PSN: Snoopzster
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30-10-2021, 10:03
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#105
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cf.addict
Join Date: Oct 2012
Services: Gig1 SH4-AX86U, Stream
Posts: 155
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Re: Hub 5 at no extra cost
Quote:
Originally Posted by SnoopZ
It's not great that minimum latency is flat lining on my hub3 graph in router mode and yours is all over the place.
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Well maybe, maybe not. It would be good to compare 2pence hub 3 graph as if the latency spikes are present there too on a normal day, it could just an area thing (utilisation etc)
We'll need to see several before and after graphs from a range of different users to make any conclusions
From my memory, I believe my hub 2 had minimum latency spiking, but I could have dreamt that
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