Virgin Media revealed as the most complained about company.
20-10-2021, 22:28
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#1
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cf.mega poster
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Virgin Media revealed as the most complained about company.
Ofcom and the BBC consumer programme 'Rip off Britain' said today that Virgin Media are the most complained about broadband company that they receive:
https://www.bbc.co.uk/programmes/m0010sb1
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20-10-2021, 22:55
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#2
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Re: Virgin Media revealed as the most complained about company.
Haven't we had this once already?
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20-10-2021, 23:43
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#3
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Re: Virgin Media revealed as the most complained about company.
Quote:
Originally Posted by Carth
Haven't we had this once already?
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No.
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21-10-2021, 08:04
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#4
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Re: Virgin Media revealed as the most complained about company.
However, remove Richard’s complaints and they go down to third.
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21-10-2021, 09:05
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#5
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The Invisible Woman
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Re: Virgin Media revealed as the most complained about company.
You are not going to put me off Richard. I get excellent service and I've no complaints.
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21-10-2021, 09:07
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#6
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Re: Virgin Media revealed as the most complained about company.
A factor will be that VM connections share several households to the cabinet. Sky, BT, etc connections have dedicated cables all the way to the exchange.
All depends on where you live and the behaviour of your neighbours. Where I am now there is very little(if any) contention, but where I was 6 years ago it was a very different matter.
When I had a phone line fault, an engineer came out a few hours after reporting the fault. Not sure Sky, BT, etc could manage that as the line would be serviced by Openreach.
Looking at the Feb 2021 figures, complaints about Plusnet and Vodafone were higher, and BT and TalkTalk were not that much lower than VM.
Last edited by nomadking; 21-10-2021 at 09:25.
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21-10-2021, 09:46
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#7
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The Dark Satanic Mills
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Re: Virgin Media revealed as the most complained about company.
well depending what sources you access.
VM seem fair decently on this website.
https://www.choose.co.uk/guide/broad...r-service.html
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21-10-2021, 16:02
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#8
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Dr Pepper Addict
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Re: Virgin Media revealed as the most complained about company.
The BBC use whatever source suits their agenda.
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21-10-2021, 20:32
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#9
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Re: Virgin Media revealed as the most complained about company.
Ofcom are independent and have no reason to say that the majority of their complaints are about Virgin Media customer service if this wasn't true.
The frail elderly lady who was left without a phone for weeks on end was particularly upsetting & worrying.
When her daughters rang to see what was going on, they casually said it would take even longer to repair. They also said that that call centre were rude and dismissive about their concern for their elderly mother.
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21-10-2021, 21:55
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#10
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laeva recumbens anguis
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Re: Virgin Media revealed as the most complained about company.
For context, from the OFCOM report (it’s about Q1 2021)
https://www.ofcom.org.uk/__data/asse...March-2021.pdf (Page 9, para 3.7)
It shows that for the last 8 quarters, the Broadband companies with the most complaints (per 100k customers) were -
2021 Q1 VM
2020 Q4 Sky
2020 Q3 Sky
2020 Q2 TalkTalk
2020 Q1 Sky
2019 Q4 Sky
2019 Q3 Sky
2019 Q2 Sky
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21-10-2021, 23:40
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#11
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Re: Virgin Media revealed as the most complained about company.
Ofcom also said that, despite having fewer customers than either Sky or BT, VM had the highest number of complaints.
Their representative also said that VM had agreed to take on more call centre staff to address the problems about not being able to contact them. She went on to say that their latest figures would be out very shortly to see if this had reduced the number of complaints about them and that they would be keeping a close eye on this.
Ironically, it's usually the case that the way that complaints are dealt with that leads to further complaints!!!
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22-10-2021, 09:20
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#12
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Re: Virgin Media revealed as the most complained about company.
Quote:
Originally Posted by RichardCoulter
Ofcom also said that, despite having fewer customers than either Sky or BT, VM had the highest number of complaints.
Their representative also said that VM had agreed to take on more call centre staff to address the problems about not being able to contact them. She went on to say that their latest figures would be out very shortly to see if this had reduced the number of complaints about them and that they would be keeping a close eye on this.
Ironically, it's usually the case that the way that complaints are dealt with that leads to further complaints!!!
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I take it you're completely ignoring Hugh's info as it doesn't fit your agenda.
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22-10-2021, 13:20
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#14
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laeva recumbens anguis
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Re: Virgin Media revealed as the most complained about company.
Thanks for spotting that - being mildly colour-blind doesn’t help…
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22-10-2021, 19:10
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#15
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Do I care what you think
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Re: Virgin Media revealed as the most complained about company.
Can we extrapolated Richard from these numbers ?
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