V.m. Having a bad time yesterday & today
03-10-2020, 10:39
|
#1
|
Chief Mechanical Engineer
Join Date: Jul 2014
Location: WEST RIDING of YORKSHIRE.
Services: V.M. M. 125
November 6 2018. Finally connected.
Posts: 262
|
V.m. Having a bad time yesterday & today
The graph speaks for itself.
|
|
|
03-10-2020, 10:45
|
#2
|
Chief Mechanical Engineer
Join Date: Jul 2014
Location: WEST RIDING of YORKSHIRE.
Services: V.M. M. 125
November 6 2018. Finally connected.
Posts: 262
|
Re: V.m. Having a bad time yesterday & today
Router 'stats are all ok.
|
|
|
03-10-2020, 14:44
|
#3
|
R.I.P.
Join Date: Jun 2012
Location: Swansea, South Wales UK.
Age: 72
Services: XL Phone, XXXL Gig1 BB SH4 (wired).
Posts: 2,753
|
Re: V.m. Having a bad time yesterday & today
mine all seem fine here in Swabsea.
|
|
|
03-10-2020, 17:23
|
#4
|
Chief Mechanical Engineer
Join Date: Jul 2014
Location: WEST RIDING of YORKSHIRE.
Services: V.M. M. 125
November 6 2018. Finally connected.
Posts: 262
|
Re: V.m. Having a bad time yesterday & today
Looks like they are having continual problems. Will Virgin be aware of this?
---------- Post added at 17:21 ---------- Previous post was at 17:10 ----------
THIS IS NOT MY LINK no idea why it keeps changing???
---------- Post added at 17:23 ---------- Previous post was at 17:21 ----------
THIS IS THE LINK TO MY MONITOR: https://www.thinkbroadband.com/broad...3c18e871ca.png
Last edited by Brunel; 03-10-2020 at 17:13.
Reason: INCORRECT LINK SHOWING? SUDDENLY CHANGED FROM CORRECT LINK.
|
|
|
03-10-2020, 18:58
|
#5
|
cf.mega poster
Join Date: Jul 2008
Location: Coventry
Services: Vodafone/City Fibre Gigafast 900
Posts: 1,781
|
Re: V.m. Having a bad time yesterday & today
I haven't noticed problems, but clearly you aren't the only one with an unusual graph. These look like reboots. Currently, I cannot access my modem GUI to see if there have been updates.
__________________
Join Date: Jul 2008
Location: Coventry
Services: FACTCO/CityFibre 1GB FTTP; Asus GT-AX11000 +3 iMesh nodes; Humax 2Tb TV boxes x2; Synology DS920+ used as Plex server
Last edited by roughbeast; 03-10-2020 at 19:10.
|
|
|
03-10-2020, 19:58
|
#6
|
Chief Mechanical Engineer
Join Date: Jul 2014
Location: WEST RIDING of YORKSHIRE.
Services: V.M. M. 125
November 6 2018. Finally connected.
Posts: 262
|
Re: V.m. Having a bad time yesterday & today
0800 561 0061 There is a complex fault in your area, our engineers are working hard. We do not know when it will be completed.
|
|
|
04-10-2020, 02:06
|
#7
|
R.I.P.
Join Date: Jun 2012
Location: Swansea, South Wales UK.
Age: 72
Services: XL Phone, XXXL Gig1 BB SH4 (wired).
Posts: 2,753
|
Re: V.m. Having a bad time yesterday & today
Touch wood mine once again today has been flawless.
|
|
|
04-10-2020, 09:50
|
#8
|
cf.mega poster
Join Date: Nov 2003
Location: Oxford (area 31)
Services: 1.2Gb/100Mb, VMTV (UHD), Freesat HD, Freeview HD, SkyQ (UHD), BTtv (UHD), DAB+
Posts: 1,884
|
Re: V.m. Having a bad time yesterday & today
I find it always best to assume Virgin are NOT aware and you need to call.
Until 2-3 users call in the fault is often expected to be local to jyst you.
Quote:
Originally Posted by Brunel
Looks like they are having continual problems. Will Virgin be aware of this?
---------- Post added at 17:21 ---------- Previous post was at 17:10 ----------
THIS IS NOT MY LINK no idea why it keeps changing???
---------- Post added at 17:23 ---------- Previous post was at 17:21 ----------
THIS IS THE LINK TO MY MONITOR: https://www.thinkbroadband.com/broad...3c18e871ca.png
|
|
|
|
05-10-2020, 08:44
|
#9
|
Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
|
Re: V.m. Having a bad time yesterday & today
Quote:
Originally Posted by Brunel
0800 561 0061 There is a complex fault in your area, our engineers are working hard. We do not know when it will be completed.
|
I have always found that once they are aware of the issue and there is a fault reference for it it usually gets fixed in 4 hours. The hard part is getting them to admit there is something wrong to start off with.
|
|
|
05-10-2020, 11:12
|
#10
|
Chief Mechanical Engineer
Join Date: Jul 2014
Location: WEST RIDING of YORKSHIRE.
Services: V.M. M. 125
November 6 2018. Finally connected.
Posts: 262
|
Re: V.m. Having a bad time yesterday & today
They are aware of the fault, as of Friday/Saturday/Sunday, BUT today they are are saying there is no fault.
** As of 10:17 message has now changed back to "complex issue... taking us a little longer etc.
https://www.thinkbroadband.com/broad...3c18e871ca.png
05/10/2020 10:08:53 critical No Ranging Response received - T3 time-out;CM-MAC=18:35:d1:33:20:6b;CMTS-MAC=04:62:73:e4:db:1f;CM-QOS=1.1;CM-VER=3.0;
05/10/2020 10:08:53 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:35:d1:33:20:6b;CMTS-MAC=04:62:73:e4:db:1f;CM-QOS=1.1;CM-VER=3.0;
05/10/2020 10:08:13 critical No Ranging Response received - T3 time-out;CM-MAC=18:35:d1:33:20:6b;CMTS-MAC=04:62:73:e4:db:1f;CM-QOS=1.1;CM-VER=3.0;
---------- Post added at 11:12 ---------- Previous post was at 10:04 ----------
Looks like it is back to normal.. https://www.thinkbroadband.com/broad...3c18e871ca.png
Last edited by Brunel; 05-10-2020 at 10:18.
Reason: XTRA INFO.
|
|
|
05-10-2020, 13:48
|
#11
|
Chief Mechanical Engineer
Join Date: Jul 2014
Location: WEST RIDING of YORKSHIRE.
Services: V.M. M. 125
November 6 2018. Finally connected.
Posts: 262
|
Re: V.m. Having a bad time yesterday & today
Hello,
You have asked us to keep you up to date on the problem which is affecting your Telephone and TV service(s).
Fault Ref: F008468151
This problem has now been fixed.
The Virgin Media Team
|
|
|
05-10-2020, 14:20
|
#12
|
Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
|
Re: V.m. Having a bad time yesterday & today
Ring them back and give them the fault reference and tell them it is not fixed.
|
|
|
05-10-2020, 14:24
|
#13
|
cf.mega poster
Join Date: Jun 2003
Posts: 8,914
|
Re: V.m. Having a bad time yesterday & today
Quote:
Originally Posted by General Maximus
Ring them back and give them the fault reference and tell them it is not fixed.
|
Is it not?
|
|
|
05-10-2020, 14:26
|
#14
|
Chief Mechanical Engineer
Join Date: Jul 2014
Location: WEST RIDING of YORKSHIRE.
Services: V.M. M. 125
November 6 2018. Finally connected.
Posts: 262
|
Re: V.m. Having a bad time yesterday & today
Last edited by Brunel; 05-10-2020 at 14:28.
Reason: ADDED LINK TO BQM
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 06:10.
|