Virgin to create 500 call centre jobs
25-03-2020, 12:40
|
#1
|
cf.mega poster
Join Date: Nov 2006
Location: West Herts
Services: Maxit + Movies/Sports HD (V6x2), BB350, Anytime Chatter. Freeview/Freesat HD, ASDA/Tesco PAYG
Posts: 1,863
|
Virgin to create 500 call centre jobs
Perhaps now the penny has dropped that outsourced call centres are not the answer to everything.
https://www.ispreview.co.uk/index.ph...ack-to-uk.html
|
|
|
25-03-2020, 12:44
|
#2
|
Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,337
|
Re: Virgin to create 500 call centre jobs
__________________
“The only lesson you can learn from history is that it repeats itself”
|
|
|
25-03-2020, 20:46
|
#3
|
cf.geek
Join Date: Apr 2008
Services: V6 with Full-House/Maxit Sports & Movies, 100Mb broadband, Talk Weekends.
Posts: 570
|
Re: Virgin to create 500 call centre jobs
Quote:
Originally Posted by nodrogd
|
A very welcome move, but how many of these UK centres will stay open after the CV situation is over, I wonder.
|
|
|
25-03-2020, 21:54
|
#4
|
Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (900 Mbps)
Posts: 27,837
|
Re: Virgin to create 500 call centre jobs
Quote:
Originally Posted by japitts
A very welcome move, but how many of these UK centres will stay open after the CV situation is over, I wonder.
|
All of them I would think - they are already open, this is just increasing the numbers in them.
__________________
Baby, I was born this way.
|
|
|
09-04-2020, 13:32
|
#5
|
cf.member
Join Date: Jul 2019
Posts: 34
|
Re: Virgin to create 500 call centre jobs
they want to make hast & get them working . I have tried 4 times to get thru I know this may be because of this flu virus but I am beginning to think they are using this has an excuse to stop answering phone calls recorded answering saying go to VM website utterly useless the web chat not working at this time there is no way to contact VM for a company of this size it is not good enough. I bet sky customers don't have this problem ?
Last edited by crossbow1956; 09-04-2020 at 13:36.
|
|
|
09-04-2020, 13:44
|
#6
|
Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,337
|
Re: Virgin to create 500 call centre jobs
Quote:
Originally Posted by crossbow1956
they want to make hast & get them working . I have tried 4 times to get thru I know this may be because of this flu virus but I am beginning to think they are using this has an excuse to stop answering phone calls recorded answering saying go to VM website utterly useless the web chat not working at this time there is no way to contact VM for a company of this size it is not good enough. I bet sky customers don't have this problem ?
|
Some of their call centres are out of action because of the Coronavirus currently so trying to get through to them on phone can take up to a hour going by my own experiences so patience is required.
Webchat is a complete waste of time as there is no one that is going to reply to you apart from a automated bot.
As for Sky l suspect they generally have the same type issues one would imagine.
__________________
“The only lesson you can learn from history is that it repeats itself”
Last edited by denphone; 09-04-2020 at 14:17.
|
|
|
09-04-2020, 14:02
|
#7
|
Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,668
|
Re: Virgin to create 500 call centre jobs
All ISP's are suffering from the same problem.
|
|
|
09-04-2020, 14:51
|
#8
|
Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (900 Mbps)
Posts: 27,837
|
Re: Virgin to create 500 call centre jobs
Quote:
Originally Posted by pip08456
All ISP's are suffering from the same problem.
|
All companies are suffering the same issue.
__________________
Baby, I was born this way.
|
|
|
09-04-2020, 15:38
|
#9
|
cf.member
Join Date: Jul 2019
Posts: 34
|
Re: Virgin to create 500 call centre jobs
Quote:
Originally Posted by denphone
Some of their call centres are out of action because of the Coronavirus currently so trying to get through to them on phone can take up to a hour going by my own experiences so patience is required.
Webchat is a complete waste of time as there is no one that is going to reply to you apart from a automated bot.
As for Sky l suspect they generally have the same type issues one would imagine.
|
well the phone recording says you will have to wait up to 1hrs . I waited about 1h 30min & still no joy. I had to hang up the battery on my phone was running low sorry to say this is not good enough when you want answers to problems & you cannot contact them but they are quick enough to take your monthly subscription . think I will be going back to sky in the future for phone / bb / tv !
|
|
|
09-04-2020, 15:45
|
#10
|
Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 75
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,718
|
Re: Virgin to create 500 call centre jobs
__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
|
|
|
09-04-2020, 15:50
|
#11
|
Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,337
|
Re: Virgin to create 500 call centre jobs
Quote:
Originally Posted by joglynne
|
Not much there for Virgin/Sky/BT to cheer about Jo as l suspect most companies reviews will garner the same results currently given the unprecedented situation we are in.
__________________
“The only lesson you can learn from history is that it repeats itself”
|
|
|
09-04-2020, 16:34
|
#12
|
cf.mega poster
Join Date: Jun 2003
Posts: 8,913
|
Re: Virgin to create 500 call centre jobs
Quote:
Originally Posted by crossbow1956
well the phone recording says you will have to wait up to 1hrs . I waited about 1h 30min & still no joy. I had to hang up the battery on my phone was running low sorry to say this is not good enough when you want answers to problems & you cannot contact them but they are quick enough to take your monthly subscription . think I will be going back to sky in the future for phone / bb / tv !
|
Why do you want to call them? We might be able to suggest another way to answer your questions.
|
|
|
09-04-2020, 16:35
|
#13
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,136
|
Re: Virgin to create 500 call centre jobs
Quote:
Originally Posted by denphone
Not much there for Virgin/Sky/BT to cheer about Jo as l suspect most companies reviews will garner the same results currently given the unprecedented situation we are in.
|
Aye, Virgin Media are the worst of the lot (and that's saying something!) Their rating has been like this well before the effects of the pandemic took hold.
|
|
|
09-04-2020, 16:45
|
#14
|
Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,337
|
Re: Virgin to create 500 call centre jobs
Quote:
Originally Posted by RichardCoulter
Aye, Virgin Media are the worst of the lot (and that's saying something!) Their rating has been like this well before the effects of the pandemic took hold.
|
No worse then anybody else Richard and given the circumstances one must understand the unprecedented situations many companies find themselves in whether its here or in the rest of the world.
__________________
“The only lesson you can learn from history is that it repeats itself”
|
|
|
09-04-2020, 18:20
|
#15
|
Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (900 Mbps)
Posts: 27,837
|
Re: Virgin to create 500 call centre jobs
Quote:
Originally Posted by RichardCoulter
Aye, Virgin Media are the worst of the lot (and that's saying something!)
|
Based on what evidence ?
__________________
Baby, I was born this way.
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 02:42.
|