30-01-2020, 11:15
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#1
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Sulking in the Corner
Join Date: Jul 2009
Location: RG41
Services: 1 Gbps; Hub 4 MM; ASUS RT-AX88U; Ultimate VOLT. BT Infinity2; Devolo 1200AV
Posts: 11,955
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Hub 4 / Telephone
Does anybody know whether or not I should have been sent a phone cable to plug my analogue phone (VM contract) into the Hub 4? Or are there some gotchas?
Thanks in advance.
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Seph.
My advice is at your risk.
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30-01-2020, 12:11
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#2
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Hub 4 / Telephone
The Hub 4 doesn't change the Telephone type you've got. So if you've got a separate line you'll keep that until Virgin Media offer an option to move across to the Hub based line.
Only if you're joining now for the first time will you automatically get a Hub based line - and you'd get the appropriate adapter.
There is an exception to this where some areas are having their standalone (called TDM) lines switched off, and migrated across to the Hub based lines. But they've had specific letters about that so it's now something you'd miss.
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30-01-2020, 14:01
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#3
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Sulking in the Corner
Join Date: Jul 2009
Location: RG41
Services: 1 Gbps; Hub 4 MM; ASUS RT-AX88U; Ultimate VOLT. BT Infinity2; Devolo 1200AV
Posts: 11,955
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Re: Hub 4 / Telephone
Clear enough, thanks.
__________________
Seph.
My advice is at your risk.
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30-01-2020, 16:36
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#4
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,207
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Re: Hub 4 / Telephone
Quote:
Originally Posted by BenMcr
The Hub 4 doesn't change the Telephone type you've got. So if you've got a separate line you'll keep that until Virgin Media offer an option to move across to the Hub based line.
Only if you're joining now for the first time will you automatically get a Hub based line - and you'd get the appropriate adapter.
There is an exception to this where some areas are having their standalone (called TDM) lines switched off, and migrated across to the Hub based lines. But they've had specific letters about that so it's now something you'd miss.
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What would be the advantage of a hub based phone ? Seems to me best to keep the phone separate in case the hub goes down - not great in an emergency.
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30-01-2020, 16:48
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#5
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,122
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Re: Hub 4 / Telephone
Quote:
Originally Posted by Mr K
What would be the advantage of a hub based phone ? Seems to me best to keep the phone separate in case the hub goes down - not great in an emergency.
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Or if the Internet goes down
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30-01-2020, 17:13
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#6
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,249
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Re: Hub 4 / Telephone
That's when your mobile phone comes in handy...
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30-01-2020, 17:21
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#7
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Hub 4 / Telephone
Quote:
Originally Posted by Mr K
What would be the advantage of a hub based phone ? Seems to me best to keep the phone separate in case the hub goes down - not great in an emergency.
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There isn't really an advantage of one over the other as such at present
However for full FTTP addresses it's the only way to get a fixed line as there is no metal cable to the address, and even in some HFC areas new connections are only now cabled with coax rather than the twin coax and telco cable.
The key long term advantage is that it will allow Virgin to offer better services on the Hub based lines - some of the kit running the existing telco network is many many years old and can't be updated to new features and services.
---------- Post added at 17:20 ---------- Previous post was at 17:19 ----------
Quote:
Originally Posted by Ken W
Or if the Internet goes down
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The Hub based phone lines are on separate network with in the Hub. So it will be possible for there to be a Virgin Fibre fault that doesn't affect the phone line or vice versa.
---------- Post added at 17:21 ---------- Previous post was at 17:20 ----------
Quote:
Originally Posted by Hugh
That's when your mobile phone comes in handy...
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And for anyone that doesn't have one, Virgin will currently provide an emergency backup unit that will allow a call to 999 from a connected wired landline handset.
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I work for Virgin Media but all views are my own.
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30-01-2020, 17:35
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#8
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Sulking in the Corner
Join Date: Jul 2009
Location: RG41
Services: 1 Gbps; Hub 4 MM; ASUS RT-AX88U; Ultimate VOLT. BT Infinity2; Devolo 1200AV
Posts: 11,955
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Re: Hub 4 / Telephone
Quote:
Originally Posted by BenMcr
<SNIP>
The Hub based phone lines are on separate network with in the Hub. So it will be possible for there to be a Virgin Fibre fault that doesn't affect the phone line or vice versa.
<SNIP>
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That's the bit I don't understand. I can see how the phone service would be on its own frequency but that'll be over the same glass.
Or will it? Can you please explain more?
__________________
Seph.
My advice is at your risk.
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30-01-2020, 19:10
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#9
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cf.mega poster
Join Date: Jun 2003
Posts: 8,920
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Re: Hub 4 / Telephone
Quote:
Originally Posted by Sephiroth
That's the bit I don't understand. I can see how the phone service would be on its own frequency but that'll be over the same glass.
Or will it? Can you please explain more?
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If the fibre is broken you'll lose both, but there are other types of fault that may only affect one them.
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30-01-2020, 19:13
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#10
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Sulking in the Corner
Join Date: Jul 2009
Location: RG41
Services: 1 Gbps; Hub 4 MM; ASUS RT-AX88U; Ultimate VOLT. BT Infinity2; Devolo 1200AV
Posts: 11,955
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Re: Hub 4 / Telephone
Quote:
Originally Posted by spiderplant
If the fibre is broken you'll lose both, but there are other types of fault that may only affect one them.
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Of course I understand that. Ben was explicit about a "fibre fault".
__________________
Seph.
My advice is at your risk.
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30-01-2020, 20:18
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#11
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,207
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Re: Hub 4 / Telephone
The only advantage I can see is for Virgin Media. Only one line to install/maintain. For the customer, it's 'all your eggs in one basket/hub' !
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30-01-2020, 20:30
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#12
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cf.mega poster
Join Date: Jun 2003
Posts: 8,920
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Re: Hub 4 / Telephone
Quote:
Originally Posted by Sephiroth
Of course I understand that. Ben was explicit about a "fibre fault".
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With a capital F. It's the trendy new name for VM broadband.
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30-01-2020, 20:44
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#13
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a giant headend
Join Date: Jan 2011
Location: Liverpool
Posts: 1,166
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Re: Hub 4 / Telephone
But copper broadband is Fibre, Hybrid Coax is Fibre, Fibre is Fibre, a bowl of Muesli is probably fricking Fibre with Ooomph.
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30-01-2020, 22:43
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#14
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Hub 4 / Telephone
Quote:
Originally Posted by Sephiroth
Of course I understand that. Ben was explicit about a "fibre fault".
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Quote:
Originally Posted by spiderplant
With a capital F. It's the trendy new name for VM broadband.
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Yes, sorry for any confusion there.
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I work for Virgin Media but all views are my own.
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31-01-2020, 17:54
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#15
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Hub 4 / Telephone
Quote:
Originally Posted by Mr K
The only advantage I can see is for Virgin Media. Only one line to install/maintain. For the customer, it's 'all your eggs in one basket/hub' !
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Cost should be much lower as there's no physical line to maintain. Realistically, it's now a VoIP trunk which are cheap cheap and better quality, too.
But the price we pay for line rental is vastly inflated over the actual cost of those so I don't expect that saving to really impact customers.
It's something that would have been better 10 or 20 years ago but these days, mobile phones are everywhere and a better alternative to Landlines.
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