New Pick 'n' Mix option TV bundles
02-05-2019, 19:45
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#46
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,190
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Re: New Pick 'n' Mix option TV bundles
Personally, I miss Woolworths pick and mix, choose wisely and you made a killing
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03-05-2019, 01:28
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#47
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Inactive
Join Date: Mar 2004
Services: BB:M, TV:XL, Phone:M, Loyalty
Posts: 2,516
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Re: New Pick 'n' Mix option TV bundles
Well, if it cuts my price, I guess I'm looking at "new" FH minus kids, or maybe Ent+Doc+Drama to cover the channels I actually use at all.
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03-05-2019, 15:25
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#48
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cf.mega poster
Join Date: Jan 2008
Posts: 10,160
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Re: New Pick 'n' Mix option TV bundles
It looks like new Full House customers no longer get the kids pay channels, without a corresponding price decrease. It's pointless me ringing to take off the kids channels, therefore, as I wouldn't receive a discount. In fact, I may lose my existing discount, so it would work out to be more expensive!
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03-05-2019, 17:56
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#49
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cf.addict
Join Date: Mar 2007
Location: staffordshire
Services: virgin tv phone and broadband
giff gaff mobile
Posts: 280
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Re: New Pick 'n' Mix option TV bundles
https://www.virginmedia.com/shop/cus...dBundles_MAY19 This webpage which seems to be for existing customers gives the impression the VVIP is avaliable for £99 for existing customers or have I read it wrong as if you scroll down there is a box to click if you are not already a customer.
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03-05-2019, 18:14
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#50
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,618
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Re: New Pick 'n' Mix option TV bundles
Quote:
Originally Posted by dodgem22
https://www.virginmedia.com/shop/cus...dBundles_MAY19 This webpage which seems to be for existing customers gives the impression the VVIP is avaliable for £99 for existing customers or have I read it wrong as if you scroll down there is a box to click if you are not already a customer.
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I'd go for it if it was 99 quid!
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03-05-2019, 18:40
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#51
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cf.addict
Join Date: Mar 2007
Location: staffordshire
Services: virgin tv phone and broadband
giff gaff mobile
Posts: 280
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Re: New Pick 'n' Mix option TV bundles
Tried to phone to check with retentions but couldnt get through
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03-05-2019, 18:42
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#52
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cf.mega poster
Join Date: Jan 2008
Posts: 10,160
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Re: New Pick 'n' Mix option TV bundles
Quote:
Originally Posted by dodgem22
https://www.virginmedia.com/shop/cus...dBundles_MAY19 This webpage which seems to be for existing customers gives the impression the VVIP is avaliable for £99 for existing customers or have I read it wrong as if you scroll down there is a box to click if you are not already a customer.
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I actually contacted live chat with the same query earlier this afternoon and spoke to 'Jazreel', as usual it was like talking to a brick wall getting any sense out of them
After asking your and my question, s/he kept waffling on about what's included etc, so I had to say stop waffling and just give me the price.
Then I was given the price of £99 per month for 12 months until 5/3/20 when it would go up to £139. I said that that's not a year, it's about 10 months.
This was ignored, I didn't push the point as I then realised that s/he was giving the dates as if we were in America, just to confuse matters even more.
I was then asked for my details and password. I had no intention of letting these access my account and messing things up or adding services without my permission in order to get their commission, so I refused to give my password. S/he then started talking about my account anyway, so they must be able to access our accounts without entering the password. I shall be monitoring my account very closely after reading about what these people have done to other customers in the past.
The price was then reduced to £80 for the first 12 months until 3/5/20, with an increase to only £99. I asked how long the £99 was for and s/he kept saying 3/5/20 (well, 5/3/20 actually).
After querying this discrepancy, I was told that I would get two V6 boxes!!!
In the end I lost patience and closed the chat, so i'm no the wiser and am just as confused as you probably are!
Last edited by RichardCoulter; 03-05-2019 at 19:17.
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03-05-2019, 19:07
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#53
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,235
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Re: New Pick 'n' Mix option TV bundles
Probably the Philippines call handling centre, as the Philippines use USA date format.
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03-05-2019, 19:15
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#54
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cf.geek
Join Date: Dec 2013
Posts: 956
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Re: New Pick 'n' Mix option TV bundles
Quote:
Originally Posted by RichardCoulter
I actually contacted live chat with the same query earlier this afternoon and spoke to 'Jazreel', as usual it was like talking to a brick wall getting any sense out of them
After asking your and my question, s/he kept waffling on about what's included etc, so I had to say stop waffling and just give me the price.
Then I was given the price of £99 per month for 12 months until 5/3/20 when it would go up to £139. I said that that's not a year, it's about 10 months.
This was ignored, I didn't push the point as I then realised that s/he was giving the dates as if we were in America, just to confuse matters even more.
I was then asked for my details and password. I had no intention of letting these access my account and messing things up or adding services without my permission in order to get their commission, so I refused to give my password. S/he then started talking about my account anyway, so they must be able to access our accounts without entering the password. I shall be monitoring my account very closely after reading about what these people have done to other customers in the past.
The price was then reduced to £80 for the first 12 months until 3/5/20, with only an increase to £99. I asked how long the £99 was for and s/he kept saying 3/5/20 (well, 5/3/20 actually).
After querying this discrepancy, I was told that I would get two V6 boxes!!!
In the end I lost patience and closed the chat, so i'm no the wiser and am just as confused as you probably are!
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Did you have any intention of ordering the VVIP package? I don't see why its confusing. It's £139 for existing customers unless you get given a deal. Its £99 for new customers rising to £139 after 12 months.
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03-05-2019, 19:20
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#55
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cf.mega poster
Join Date: Jan 2008
Posts: 10,160
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Re: New Pick 'n' Mix option TV bundles
Quote:
Originally Posted by Hugh
Probably the Philippines call handling centre, as the Philippines use USA date format.
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Might be. You'd think that VM would have told them how we express the date over here!
---------- Post added at 19:20 ---------- Previous post was at 19:15 ----------
Quote:
Originally Posted by Mythica
Did you have any intention of ordering the VVIP package? I don't see why its confusing. It's £139 for existing customers unless you get given a deal. Its £99 for new customers rising to £139 after 12 months.
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It's confusing because, after asking what the score was for existing customers, I was given conflicting information, prices and dates in the wrong format.
I might have ordered it at the right price, but in the end I just couldn't be bothered with all the nonsense so gave up.
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03-05-2019, 19:26
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#56
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cf.geek
Join Date: Dec 2013
Posts: 956
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Re: New Pick 'n' Mix option TV bundles
Quote:
Originally Posted by RichardCoulter
Might be. You'd think that VM would have told them how we express the date over here!
---------- Post added at 19:20 ---------- Previous post was at 19:15 ----------
It's confusing because, after asking what the score was for existing customers, I was given conflicting information, prices and dates in the wrong format.
I might have ordered it at the right price, but in the end I just couldn't be bothered with all the nonsense so gave up.
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The Virgin Media website is pretty clear. Its £99 for the first 12 months then £139. The £139 is what an existing customer would pay unless you work out a deal, which you did but then didn't go ahead with it. The way it reads, you just got in contact just to waste their time.
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03-05-2019, 19:30
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#57
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cf.addict
Join Date: Mar 2007
Location: staffordshire
Services: virgin tv phone and broadband
giff gaff mobile
Posts: 280
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Re: New Pick 'n' Mix option TV bundles
When I looked it was on the VM existing customer landing page. I would snap their hands off if it is £99 for existing customers but I could not get through.
When logging in to look at my offers though it was something like an extra £25 to add the sim, I am on the old version of VIP.
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03-05-2019, 19:39
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#58
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cf.geek
Join Date: Dec 2013
Posts: 956
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Re: New Pick 'n' Mix option TV bundles
Quote:
Originally Posted by dodgem22
When I looked it was on the VM existing customer landing page. I would snap their hands off if it is £99 for existing customers but I could not get through.
When logging in to look at my offers though it was something like an extra £25 to add the sim, I am on the old version of VIP.
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It's £139 for existing customers. VM have always done prices like that on their websites.
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03-05-2019, 19:56
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#59
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cf.mega poster
Join Date: Mar 2012
Posts: 4,098
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Re: New Pick 'n' Mix option TV bundles
Quote:
Originally Posted by Mythica
It's £139 for existing customers. VM have always done prices like that on their websites.
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Well they can ram it at that price!!
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03-05-2019, 19:57
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#60
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cf.addict
Join Date: Mar 2007
Location: staffordshire
Services: virgin tv phone and broadband
giff gaff mobile
Posts: 280
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Re: New Pick 'n' Mix option TV bundles
Thought it would be O well nothing ventured nothing gained and as you say Mad Max they can stuff it at £139
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