What broadband will I be able to get?
11-10-2017, 09:51
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#16
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cf.geek
Join Date: Mar 2004
Services: Tivo V6 - L TV/XL Phone /200Mb BB
Posts: 896
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Re: What broadband will I be able to get?
As I don't have a Gb lan card in my laptop, I rely on wifi at 5Ghz from my Asus router to get a regular 210Mb down/21Mb upload.
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11-10-2017, 11:07
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#17
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: What broadband will I be able to get?
Quote:
Originally Posted by Mythica
If was getting poor speeds over wifi I'd still expect discount if the fault was oversubscription. I get 200Mb+ on WiFi at peak times.
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If fault was oversubscription the fault would also manifest itself over wired
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11-10-2017, 12:40
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#18
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cf.geek
Join Date: Dec 2013
Posts: 956
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Re: What broadband will I be able to get?
Quote:
Originally Posted by jb66
If fault was oversubscription the fault would also manifest itself over wired
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Of course it would, but the user was talking about WiFi which you said no to a refund.
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11-10-2017, 12:46
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#19
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,675
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Re: What broadband will I be able to get?
ISP's do not support WiFi so only if the problem can be replicated with a wired connection.
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11-10-2017, 13:42
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#20
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: What broadband will I be able to get?
Quote:
Originally Posted by Mythica
Of course it would, but the user was talking about WiFi which you said no to a refund.
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No refund if wifi is the cause of the slow speeds / oversubscription. Virgin is only responsible for what comes down the coax - if it's full speed up to the hub (and thus wired) then you're not entitled to any kind of discount.
The point is that a wifi test isn't enough to prove Virgin is responsible for the slow speeds. You must do a wired test.
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11-10-2017, 15:11
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#21
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cf.geek
Join Date: Dec 2013
Posts: 956
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Re: What broadband will I be able to get?
Quote:
Originally Posted by Kushan
No refund if wifi is the cause of the slow speeds / oversubscription. Virgin is only responsible for what comes down the coax - if it's full speed up to the hub (and thus wired) then you're not entitled to any kind of discount.
The point is that a wifi test isn't enough to prove Virgin is responsible for the slow speeds. You must do a wired test.
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That simply can't be true though. They offer a hub that can run WiFi, they offer a TV box that runs WiFi and even some customers don't have the technology to run wired speed tests and can reach full speeds of 200/300/350Mb. As the supplier they can't then just simply do nothing. I understand the limitations of WiFi but some people can't do a hard wired test. It's got to be said, I did mention oversubscription which would be VMs fault.
---------- Post added at 15:11 ---------- Previous post was at 15:09 ----------
Quote:
Originally Posted by pip08456
ISP's do not support WiFi so only if the problem can be replicated with a wired connection.
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I was simply pointing out when someone said no refund if on WiFi which isn't technically true.
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11-10-2017, 17:32
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#22
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cf.mega poster
Join Date: Jan 2008
Posts: 10,148
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Re: What broadband will I be able to get?
I've called them and been given a one off gesture of goodwill because they said that there is a problem of "signal to noise ratio" in my area.
They are going to look into it and it should take about a week to sort out.
Don't know what this actually means, but should it improve connectivity, speed or both?
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14-10-2017, 21:59
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#23
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Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: What broadband will I be able to get?
both
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16-10-2017, 14:08
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#24
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: What broadband will I be able to get?
Quote:
Originally Posted by Mythica
That simply can't be true though. They offer a hub that can run WiFi, they offer a TV box that runs WiFi and even some customers don't have the technology to run wired speed tests and can reach full speeds of 200/300/350Mb. As the supplier they can't then just simply do nothing. I understand the limitations of WiFi but some people can't do a hard wired test. It's got to be said, I did mention oversubscription which would be VMs fault..
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Oversubscription on Virgin's own lines is Virgin's fault, but Oversubscription of the free-for-all public wireless spectrum is nobody's fault (or everyone's fault, take your pick).
To use an analogy, if you buy a car that claims it can go 200Mph+ but can't get over 30MPh on a clear open road, then it's a fault with the car. However if you're stuck in traffic then it's public congestion and you have no right to complain to BMW, even though they sold you a car capable of going much faster.
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16-10-2017, 14:40
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#25
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cf.geek
Join Date: Dec 2013
Posts: 956
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Re: What broadband will I be able to get?
Quote:
Originally Posted by Kushan
Oversubscription on Virgin's own lines is Virgin's fault, but Oversubscription of the free-for-all public wireless spectrum is nobody's fault (or everyone's fault, take your pick).
To use an analogy, if you buy a car that claims it can go 200Mph+ but can't get over 30MPh on a clear open road, then it's a fault with the car. However if you're stuck in traffic then it's public congestion and you have no right to complain to BMW, even though they sold you a car capable of going much faster.
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I've already said I've mentioned oversubscription.
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16-10-2017, 14:58
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#26
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: What broadband will I be able to get?
Quote:
Originally Posted by Mythica
I've already said I've mentioned oversubscription.
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Yes, but the bit you don't seem to be accepting is that Wifi is, by and large, out of Virgin's control.
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16-10-2017, 17:08
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#27
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cf.geek
Join Date: Dec 2013
Posts: 956
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Re: What broadband will I be able to get?
Quote:
Originally Posted by Kushan
Yes, but the bit you don't seem to be accepting is that Wifi is, by and large, out of Virgin's control.
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That doesn't mean they can't support it. If they offer their products with WiFi capabilities then they should support them to the best of their abilities.
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16-10-2017, 17:26
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#28
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: What broadband will I be able to get?
Quote:
Originally Posted by Mythica
That doesn't mean they can't support it. If they offer their products with WiFi capabilities then they should support them to the best of their abilities.
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Which they do, they offer to change Wi-Fi channels
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16-10-2017, 18:13
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#29
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: What broadband will I be able to get?
Quote:
Originally Posted by Mythica
That doesn't mean they can't support it. If they offer their products with WiFi capabilities then they should support them to the best of their abilities.
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They do, if you phone up with wifi issues, they'll do their best to resolve it. The problem is there's genuinely not a lot they can do if the wireless is indeed the problem.
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16-10-2017, 20:43
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#30
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cf.geek
Join Date: Dec 2013
Posts: 956
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Re: What broadband will I be able to get?
Quote:
Originally Posted by Kushan
They do, if you phone up with wifi issues, they'll do their best to resolve it. The problem is there's genuinely not a lot they can do if the wireless is indeed the problem.
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And that's what I said, not sure what the problem is here.
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