10-01-2017, 08:12
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#1
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EU citizen proud of it!
Join Date: Mar 2004
Location: Belfast
Services: TV 360 Maxit TV, Gig1 bb & a landline.....
Posts: 1,128
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My Account App
Haven't been able to view account balance on phone for 2 days... something about unable to connect to our servers.
Anyone else getting this?
Before you ask yes the app is up to date version.
ta.
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10-01-2017, 11:36
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#2
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cf.member
Join Date: Jan 2004
Location: Wirral
Services: Virgin Media Tivo 1TB/Vivid200
Posts: 87
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Re: My Account App
Working OK on mine
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10-01-2017, 12:19
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#3
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: My Account App
Have you recently swapped to 4G, and if so has your 4G tariff activated?
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10-01-2017, 12:56
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#4
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EU citizen proud of it!
Join Date: Mar 2004
Location: Belfast
Services: TV 360 Maxit TV, Gig1 bb & a landline.....
Posts: 1,128
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Re: My Account App
Yes I have but I'm not using 4G as the handset I bought back in August isn't actually 4g (long story but 2 identical models- i got the wrong one).
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10-01-2017, 13:12
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#5
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: My Account App
So I've seen some other people having issues and it does seem to be connected to something around the 4G changeover.
I know that it's being investigated but I haven't seen any update on it yet.
Try going to m.virginmedia.com in your phone browser as you can get to the same information there hopefully.
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10-01-2017, 13:17
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#6
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EU citizen proud of it!
Join Date: Mar 2004
Location: Belfast
Services: TV 360 Maxit TV, Gig1 bb & a landline.....
Posts: 1,128
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Re: My Account App
Would this also impact on TV Anywhere?
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10-01-2017, 14:04
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#7
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: My Account App
Nope.
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10-01-2017, 14:29
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#8
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EU citizen proud of it!
Join Date: Mar 2004
Location: Belfast
Services: TV 360 Maxit TV, Gig1 bb & a landline.....
Posts: 1,128
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Re: My Account App
OK cheers for that.
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12-01-2017, 14:03
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#9
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EU citizen proud of it!
Join Date: Mar 2004
Location: Belfast
Services: TV 360 Maxit TV, Gig1 bb & a landline.....
Posts: 1,128
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Re: My Account App
Working OK today.
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