Can Virgin withhold my Mac code?

Mike27 · 11-05-2009, 13:06

I sick of VM and am thinking of changing suppliers? I have been told by ex VM customers that VM can be very awkward and will try to withhold your Mac code or give you a false code? Anyone else had this problem?

**Chris** · 11-05-2009, 13:11

I've come close to leaving on a couple of occasions and have had MAC codes off them without any trouble - I can't say if they were fake as I never got round to using them.

southwell · 11-05-2009, 13:11

As long as you are out of your contract period then they should give it to you with no issues.

**Paul** · 11-05-2009, 13:13

I would imagine giving false ones would be illegal.

Paul K · 11-05-2009, 15:39

OFCOM have set guidelines in place now making sure no provider is able to refuse a MAC upon request as long as contractual agreements are met.

Mike27 · 19-05-2009, 14:48

Thanks all...

BenMcr · 19-05-2009, 15:27

Just to clarify MAC codes are only needed for Virgin National.

Virgin Cable cannot supply MAC codes (although Sky seem to think they can!)

---------- Post added at 15:27 ---------- Previous post was at 15:26 ----------

It is probably where the confusion has come in - especially for Cable broadband 'MAC' is something different

Tech_Boy · 19-05-2009, 18:10

Also, if coming from an ADSL connection to a Cable Broadband connection, the company does not need your mac code (try explaining that to Talk Talk).