Moved House - Connection Drops

Logan · 15-06-2008, 08:31

Hi

I moved house recently and took my Virgin cable with me. Engineers came out, installed it etc. gave me a new black Virgin cable modem, Ambit 256 to replace my old NTL 250. Other then that everything else was how it was in the old house i.e. still using same router which is the D-Link DIR-655 and the same two computers.

Anyway, my internet connection keeps randomly dropping out and I can't work out why. I'm thinking its to do with the router because the modem lights remain solid. Only trouble is I cannot think what's changed to make the router keep dropping the internet connection?

When I go to my router settings, for the internet connection its setup as follows:

Internet connection: Dynamic IP (DHCP)
Host Name: Blank
Use Unicasting: Checked
Primary DNS Server: 0.0.0.0
Secondary DNS Server: 0.0.0.0
MTU: 1500
MAC Address: 00:00:00:00:00:00

There's a button there that says 'Clone Your PC's MAC Address' - no idea what this is about.

On the status page I have:

WAN

Connection Type : DHCP Client

QoS Engine : Active

Cable Status : Connected

Network Status : Established

Connection Up Time : 0 Days, 0:39:18

MAC Address : Information Here

Authentication & Security :

IP Address : Information Here

Subnet Mask : 255.255.252.0

Default Gateway : Information Here

Primary DNS Server : 194.168.4.100

Secondary DNS Server : 194.168.8.100

Note: Information Here just means I removed the numbers that were there for privacy in this post.

Any suggestions as to why my internet connection keeps dropping out?

Thanks in advance.

saabmania2 · 15-06-2008, 08:45

hi,
i have got pretty much the same setup, have you set security on the router i had problems with connection dropping until i set that, since then it has been solid

Logan · 15-06-2008, 19:53

Hi, thanks for the reply. I think I may have solved it now. I disconnected everything and left it disconnected for awhile. I upgraded the router firmware too. Reconnected everything, firmware update reset to factory defaults, and now, touch wood, it is no longer randomly disconnecting.