My name as support

[Starsurfer]

OK after ringing ntl today for downtime, I was told I could not get support because my parent had to be present, but they are at work, is it possible for me to get my name placed on the list as acceptable for direct support with out them being there?

[Steve H]

Yep, Ring CS tommorow, and get them (Your parants) to confirm you as being able to access the account. They'll stick a note on your account, and you should be fine next time

[Chris W]

to setup permission for other people to have access to the account, get your mum (or dad whoever is the account holder) to write to ntl giving you permission to access the account and make sure that you know the security word on it as well.

The data protection act binds ntl which is why they are careful about it... cannot give any information to anyone apart from the named account holder. Once they have permission in writing, the account holder can grant anyone they chose access to the account.

hth

Is there not a lower age limit on who can call regarding an account? I.E. above 16.

[Steve H]

Originally Posted by monkeybreath

to setup permission for other people to have access to the account, get your mum (or dad whoever is the account holder) to write to ntl giving you permission to access the account and make sure that you know the security word on it as well.

The data protection act binds ntl which is why they are careful about it... cannot give any information to anyone apart from the named account holder. Once they have permission in writing, the account holder can grant anyone they chose access to the account.

hth

I/We never had to give written permission when my parants owned my account?

[danielf]

Originally Posted by Proppinupthebar

Is there not a lower age limit on who can call regarding an account? I.E. above 16.

Blimey, I.E. 16 and above? I'm still on I.E. 6. Must upgrade quickly.

Is that my coat there? Thank's so much

[Stuartbe]

Originally Posted by danielf

Blimey, I.E. 16 and above? I'm still on I.E. 6. Must update quickly.

Is that my coat there? Thank's so much

LOL ----

Originally Posted by danielf

Blimey, I.E. 16 and above? I'm still on I.E. 6. Must upgrade quickly.

Is that my coat there? Thank's so much

Get a Taxi mate. You deserve it!

[Ramrod]

Originally Posted by danielf

Blimey, I.E. 16 and above? I'm still on I.E. 6. Must upgrade quickly.

Is that my coat there? Thank's so much

rotfpmsl ....but I am very, vrey, pithed atm

[Chris W]

Originally Posted by Steve H

I/We never had to give written permission when my parants owned my account?

*officially* written permission is required, in reality, over the phone is fine, but this can cause problems, because if it is given to c/s it might not appear on t/s's records and vice versa. If you are going to do it over the phone, ask that a note can be added to the SABS account and that should get you sorted!

And no... there isn't a lower age limit... i have spoken to a 7 year old before and with great success too