Er11 and Er12

IanGuy · 02-03-2004, 18:48

Hey,
I live in Cardiff and have Digital TV and 150k Broadband from NTL.
Earlier today around 5:30 while downloading and watching TV, both services went off, the Broadband modem had the RDY light off, and NTL had blank black screen but I could still use the STB just not view anything.

I then turned the STB of the Digital TV off and back on after 20 secs and I got the NIT message. I waited for this, meanwhile i went to see how broadband was coping, both SYNC and RDY lights were off. I went to see the Digital TV STB again and the NTL:HOME message was on along with a 'No services' message telling me to turn my STB off for 10 seconds. I pressed OK, and left it on regardless.

I received 2 error messages on the Display, Er12 was first then Er11. I went upstairs and turned my broadband modem off, and back on for the 2nd time and it connected! I then went to check Digital TV and it had loaded back to me being able to use the STB functions but not viewing anything, a further 20 seconds and it was all back to normal.

I have checked the service status on the website and nothing is said about the Cardiff area.

ps. Could someone give the number for NTL Server status as I don't have it thank you.

paulyoung666 · 02-03-2004, 19:02

hi and sorry you are having problems , at least in my area if you ring c.s then you used to get a recorded message saying if there are any problems known in your area