Caller ID woes

[monolog99]

Hi,

Got my monthly bill from NTL last week. About to file it as usual and noticed it said "CLI is now available in your area" (Fleet, Hants). I've only been waiting 3 years for it so I rang up straight away.

Woman answered on Saturday morning, said, "Yes, no problems, I can activate it on your line now, might take 24hrs to work". £1 per month rental.

Great me thinks - very impressed how easy it was. Waited until Sunday evening - no CLI presentation and dialed *234# and it says "Sorry the service requested is not available from this line" (like it has for the last 3 years).

Rang back this morning (Monday), lady wanted to know exact model number of CLI unit - wouldn't help meand had to send an Email off to some technical department who would get back to me in 14 days time. I asked if she could simply check it was enabled on my line and I'd make a call to myself to see if it came up. Anyway, she wouldn't do that.

Not happy, rang back a few hours later to be told - "CLI is on your line so it should be working, we'll get an engineer to check it out in 48hrs for you."

Each time I dial *234# I get the usual "Sorry............" so how can CLI be enalbed on my line ???

Any ideas ?

Thanks,
Tim.

[tkiely]

Contrast this with my experience on my new BT line.

Day one following install, go to bt website.

Login and order CLI on line.

Receive email notification saying could take up to 3 days.

Get home from work 2hrs later to find CLI working.

easy.

[monolog99]

Originally Posted by tkiely

Contrast this with my experience on my new BT line.

Ok, Ok - no need to rub it in !!! The times I've thought about going back to BT. The only reason I've got the phone is because of the TV. If the current farce carries on, both the TV and the phone will be going, and NTL will have lost out on £50 a month and BT will have gained.

[tkiely]

Sorry to hear about your probs, lets hope NTL can get it all working asap

[paulinnherts]

hI yes i have same problem in stevenage ordered thursday and still not working phoned up every day nice to get through now and be passed to a techie,they say im on system etc but he or she was supposed to ring me back tuesday phoned today told he is still looking into it,its not rocket science is it.Oh well have to wait i suppose waited many yrs for it to arrive any way

[Nor]

I'm in Glasgow, called up the other day and I think it was on my phone within the day. Just to show its not always terrible with NTL. Hope it gets sorted for you.

[AndrewLloyd]

Originally Posted by monolog99

Hi,

Got my monthly bill from NTL last week. About to file it as usual and noticed it said "CLI is now available in your area" (Fleet, Hants). I've only been waiting 3 years for it so I rang up straight away.

Woman answered on Saturday morning, said, "Yes, no problems, I can activate it on your line now, might take 24hrs to work". £1 per month rental.

Great me thinks - very impressed how easy it was. Waited until Sunday evening - no CLI presentation and dialed *234# and it says "Sorry the service requested is not available from this line" (like it has for the last 3 years).

Rang back this morning (Monday), lady wanted to know exact model number of CLI unit - wouldn't help meand had to send an Email off to some technical department who would get back to me in 14 days time. I asked if she could simply check it was enabled on my line and I'd make a call to myself to see if it came up. Anyway, she wouldn't do that.

Not happy, rang back a few hours later to be told - "CLI is on your line so it should be working, we'll get an engineer to check it out in 48hrs for you."

Each time I dial *234# I get the usual "Sorry............" so how can CLI be enalbed on my line ???

Any ideas ?

Thanks,
Tim.

Like you, I also live in Fleet, and did exactly the same as you when I saw the announcement on my Phone bill. I have now got caller display working on my phone, but not without some trials and tribulations (see my post on the 'CLI Compatible Phone Model list' thread), but there was no dialling *234# involved.