I had to Laugh

[Wicked_and_Crazy]

Phoned CS earlier today to get them to add Rangers TV to my packages so that i can get NASN Extra on a Sunday evening.

First of all i got the line, "Sorry its taking me a while to do this but the systems running slow" to which i responed, "a bit like changing channels then ".

Any way to cut a long story short the guy said he would make the change but not hold me on the call. Five minutes later he phones back to tell me that NTL cant add Rangers TV to my NTL package, only Setanta can do that, (he checked with his team leader). When i ask him how do Setanta do that, not having access to NTL's systems, he goes away and finds out after about 5 mins that he can do it.

How can something so simple not be understood by CS?

[lostandconfused]

maybe he was new and this was the first call he'd taken, still doesnt excuse him though, more complicated things i would understand but EVERYONE should know how to change a package!

[v0id]

Perhaps he took his script to his line manager the second time he asked

[KaySquirrel]

I definitely think the CS rep was new & inexperienced in the ways of NTL. Proof:

Originally Posted by Wicked_and_Crazy

Five minutes later he phones back

We can't have that! What if they ALL start returning calls when they'd said they would?!

[Wicked_and_Crazy]

Originally Posted by KaySquirrel

I definitely think the CS rep was new & inexperienced in the ways of NTL. Proof:



We can't have that! What if they ALL start returning calls when they'd said they would?!

No one said he was going to return the call. He just said he would make the requested changes but couldnt so he called back.

[KaySquirrel]

Originally Posted by Wicked_and_Crazy

He just said he would make the requested changes but couldnt so he called back.

Still nice that he bothered to call the client back when he couldn't do something he'd said he'd do in the first place!

Next Step: NTL getting things right the first time.