Dead Outgoing Phone!!

flea · 29-11-2003, 08:02

..... my home phone is giving me a dead tone when trying to dial out. Fine on incoming, but outgoing? .... no way jose! .... of course, 150 worked - but there's no f***er there to help!!!!!

... jeez louise!!!!!!!
I've only just sorted out 12 months worth of BB billing issues, - to discover that my 8 or 9 year NTL Direct Debit for phone line has also vanished (leaving me unwittingly to not pay last months bill) and now THIS.
Anyone know where i can go to get this sorted????? (Apart from back to BT)?????????????

th'engineer · 29-11-2003, 08:09

Quote:

Originally Posted by flea

..... my home phone is giving me a dead tone when trying to dial out. Fine on incoming, but outgoing? .... no way jose! .... of course, 150 worked - but there's no f***er there to help!!!!!

... jeez louise!!!!!!!
I've only just sorted out 12 months worth of BB billing issues, - to discover that my 8 or 9 year NTL Direct Debit for phone line has also vanished (leaving me unwittingly to not pay last months bill) and now THIS.
Anyone know where i can go to get this sorted????? (Apart from back to BT)?????????????

Customer Service and Account Enquiries: If you have an ntl phone line
(i.e. you pay your phonebill to ntl):

Call 0800 052 2000

Pritch · 29-11-2003, 08:59

Quote:

Originally Posted by flea

Anyone know where i can go to get this sorted????? (Apart from back to BT)?????????????

Try phoning (quick glance at watch) in about two minutes time. Customer services should be open from 9am.

grum1978 · 29-11-2003, 12:02

Quote:

Originally Posted by flea

..... my home phone is giving me a dead tone when trying to dial out. Fine on incoming, but outgoing? .... no way jose! .... of course, 150 worked - but there's no f***er there to help!!!!!

... jeez louise!!!!!!!
I've only just sorted out 12 months worth of BB billing issues, - to discover that my 8 or 9 year NTL Direct Debit for phone line has also vanished (leaving me unwittingly to not pay last months bill) and now THIS.
Anyone know where i can go to get this sorted????? (Apart from back to BT)?????????????

Flea have you managed to get this sorted yet?

flea · 29-11-2003, 14:18

Quote:

Originally Posted by grum1978

Flea have you managed to get this sorted yet?

No..... here's what's ACTUALLY happened ...... the line was dead for outgoing calls yesterday, not too bothered as wasn't in most of day so thought it was a fault. Still off this morning (incoming fine). Reported it as a fault and got reply "No fault, it's a call bar" .... callback CS when open - spoke to John - Appears that a call bar has been placed on my account due to non-payment!!! I've had a DD for phone with NTL for about 6 years!! ..... checked last months bank statement - F**k me

no payment taken!..... further investigation on bill sees 'rejected payment' .... DOH!!!!! Ok, so the problem has occured when the accounts were changed last month ... but i have NEVER cancelled my phone DD (still 'active' on banking details).... i only cancelled BB DD due to billing issues.
I paid my bill over bank counter on Thursday.... payment (apparently) not received .... so until payment received, i have no outgoing phone!!!!! - as i said, i've had about 6 years of non-problematic NTL Telephone DD!!!!!.... can anyone explain / fix this one????? ..... looks like i'll be paying over the counter for EVERYTHING now!!.....

**Paul** · 29-11-2003, 19:13

My phone and BB are on the same bill, so if I cancelled that DD then I would be cancelling it for both services. Is this what happened ?

flea · 30-11-2003, 12:43

Quote:

Originally Posted by pem

My phone and BB are on the same bill, so if I cancelled that DD then I would be cancelling it for both services. Is this what happened ?

... it shouldn't be the case as my BB and Telephone are on separate DDs - the bills go out on different dates. Thing is, if i paid with a cheque via Bank giro shouldn't that have cleared the bill anyway? .... or do i still have to wait for the cheque to clear? (paid over the counter at the bank)

**Paul** · 30-11-2003, 14:48

You always have to wait for cheques to clear - normally three working days - even if you are paying them in at your own bank. That is one of the problems of cheques.

flea · 30-11-2003, 16:40

Quote:

Originally Posted by pem

You always have to wait for cheques to clear - normally three working days - even if you are paying them in at your own bank. That is one of the problems of cheques.

.... i know, but as i've been paying NTL via DD for, like, 6 bloody years i've kinda got out of the 'cheque' habit!

..... feels like i'm stuck in a bad scene from 'Back To The Future: The NTL Years"

So, judging by that i might have my phone back by ... ummmmmmm...... TUESDAY! ..... as it obviously isn't my fault what's the possibility of <shhh> compensation? ... off since at least Friday morning - with no call to, perhaps, ask why??? ...... (like i say, i was blisfully unaware as i expected my DD to go through as usual! doh!)

flea · 10-12-2003, 10:52

Well..... once again a thousand hearty thankyous to Grum...... and (in fact) to a couple of guys in CS (John & Chris ?) ....... phone back after some 6 days out - due to no fault of my own.
However, proof positive (as if it were needed) that NTL actually don't give a

about genuine service & care ..... my initial mail to 'Customer Care' (via the link on the homepage) remains unanswered to this day (acknowledged, but still unanswered) - check the date of my first entry here.
Also, the various Heads & Area geezers listed on the front of this site received mails ....... those too remain unheeded.
This was a problem caused solely by NTL themselves ..... oh ********, why waste my breath on a rant that will never reach the right people .........
Thanks everyone that helped ......

flea · 17-12-2003, 17:34

.... and here for your delectation ladies & gentlemen, is (finally) the reply i received from NTL 'Customer Care' .... please re-read the whole story above first & figure out what my ACTUAL problem is ..... (technically it's STILL not solved).....

[I]"I am writing in reference to your complaint of 28th November 2003. May I
firstly apologise for any inconvenience caused as a result of this incident.

Our records show that our associates have addressed this matter on 29th
November and 3rd December 2003. Please be advised that we have no active
direct debit instruction on telephone account no. ******* at the present
time. We will be happy to set up a new instruction if you would like to
contact us on 0800 052 2000.

Thank you for taking the time to contact ntl.

Yours sincerely,

Miss H.J. Reed"

.... ok? .... but i already KNOW i have no D/D set up on this account THAT is my problem!! - an existing 6 yr old D/D instruction has vanished? - Why? (That's the basis of a reply that i sent)
Thank you for your e-mail.

[I]"Please be assured that your experience has been fed back to the relevant
parties to ensure this unfortunate series of events is not repeated.

Currently, your ntl services comprise telephone line rental at ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£9.50 per
month, with call divert at ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£1.00 per month, with call charges, and 600K
modem at ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£24.99 per month. Our associates will be happy to assist you with
any queries you may have and can be contacted on 0800 052 2000.

Yours sincerely,

Miss H.J. Reed

Customer Liaison Specialist"[/I]"[/I]

.... i'm sorry if this seems cruel..... but i waited 6 days to have my phone re-established, waited since November 28th for any sort of reply from CC people and then get fobbed off with a reply that quite blatantly completely misses the point ..... missed it further than a Stuart Pearce penalty in fact!!
Ladies and gentlemen, i give up! - is there ANY hope at all?