Can existing customers move to the new NTL Value Packs?

11-01-2006, 16:55

Can existing customers move to the new NTL Value Packs?

http://www.home.ntl.com/icat/valuepacks

Quite substantial savings.

Has anybody been able to move? Or got a similar deal?

quadplay · 11-01-2006, 17:10

Yes, if you call Customer Services (0800 052 2000, Option 5) and request them you can have the Value Pack discount appropriate for your current packages added to your account.

Chrysalis · 11-01-2006, 22:12

you can but if like me you stuck on analogue the offers are not available, although I then went to retentions who did the best they could and gave me a different discount.

Markly Darkly · 12-01-2006, 12:49

Well I've just done it - was paying 53.99 for 1MB, Family Pack and telephone w/talk plan. Am now paying less (49.99) for the same but broadband gone to 2MB.

Done with no hassle and Broadband speed changed within minutes, thanks to a very helpful Chris in the customer services dept (accounts I think)

HD462 · 13-01-2006, 15:32

Yes, you can. I did it about 4 months ago. It's annoying they don't let you know there's a better package you could be on rather than taking more money from you. I just happened to spot it when I was looking on the website.

I have 2mb broadband, family pack TV and was on the 5p tariff for the phone. Bills were usually around £69 in total. Now they're £49.99 plus any call charges outside of the unlimited off peak...usually works aout about £58 in total.

Thing is I've had a problem with billing ever since. If you're on two seperate bills like we get (one for TV and one for Phone and Internet), then they give you an £11 discount which is the equivalent of being on the Value Pack. But out of 4 bills since I've changed, only once has it been right. I've had to phone up and go through the same rigmarole each month explaining to someone what's happened.

Phone bill has just come today, and it's wrong again (this is the 4th I was on about). So now going to have to phone them again to get it put right.

It wouldn't be so bad, but I got the Indian call centre last time so was expecting hassle after what I've read on here. But the guy we very helpful, spoke decent english, and assured me he'd deleted it off, and done the whole thing again so it shouldn't go wrong in future...so he said. Off to phone them again now. :S

edited for typos

quadplay · 13-01-2006, 15:34

The "Indian call centre" only deals with Broadband/Dialup Technical Support enquiries. They do not deal with billing in any way, shape or form. If it was definately Customer Services you called, you got someone of Eastern descent in Swansea, Manchester or Glasgow.

However, if you'd like to PM me your account number, full name and address I'll look into the billing for you. One of the CF team can confirm I'm an ntl associate, and I'd advise you await their confirmation before sending personal details to anyone.

HD462 · 13-01-2006, 15:58

Must have been an asian guy who works in the UK call centre then. I just took it as being India due to the accent. Thanks for the offer, just on hold in a 10 minute queue at the moment, so I'll see what they say first.

Cheers.

---------- Post added at 15:58 ---------- Previous post was at 15:37 ----------

Got it sorted again, although the woman on the phone didn't seem to know what I was on about with this discount at first, or that there was different types of billing depending where you are (like we get a seperate TV bill, and another for phone and internet combined).

She's adjusted the figure for the direct debit (again), and says it's showing as being right on the system so she can't see why it's going wrong each month.

Just have to hope it's right again next month because this is becoming a pain having to sit in a queue for ages, and explain it all to someone new each time. Thanks again for the offer of looking into it.

chambece · 14-01-2006, 12:32

Just rang up to swap mine, and were told that I need to speak with sales?

Now been on hold for over 10 minutes, then 'I'll just put you through' and the line goes dead, well silent, so I'm still waiting - I'll give it 5 and then call back

---------- Post added at 12:32 ---------- Previous post was at 12:18 ----------

Well, I called back, and indeed I was through to the right department, however, there system is down and can't change the billing. I've been told to call back later.

That's probably why I was fobbed off in the first place.

crazybones · 14-01-2006, 13:09

Hi,

The value pack sounds great. I'm presently on the Family pack + 5p calls and 2Mb broadband.

If I switch to this value pack, will the broadband be upgraded to the 10Mb service when it's rolled out this year, or will value pack users remain on 2Mb?

Also, am I right in thinking that the phone line rental is also included in the value pack?

Thanks.