Internet service become useless

[bobgarb]

I've been with Virgin for years without any problems but recently it's unusable for streaming! Youtube, Netflix etc. I'm on a 100 megs service and only get 40 megs. there's been a fault in the area for some time. it was supposed to have been fixed but its happening again. There was a crack in the pavement out side of the property this was removed and new tarmac was installed I wonder if the BB cable is under the new tarmac and could it have been damaged when it was done

I've run a test with the virgin tool to test and saying there is a fault in my area the same as before!!!

[SnoopZ]

Get an engineer out.

[Jaymoss]

40 meg should be enough for a few to stream in HD though .

[jem]

Originally Posted by SnoopZ

Get an engineer out.

If VM are acknowledging an area fault, they won't send a tech out. Even if you were to manage to book one, their system will automatically cancel it.

---------- Post added at 17:00 ---------- Previous post was at 16:58 ----------

Originally Posted by Jaymoss

40 meg should be enough for a few to stream in HD though .

This is true, frankly 25 Mb/s is more than enough. But raw download speeds are not the whole story. A ’stable’ 40 Mb/s connection would be fine for streaming, but if the connection is unstable that’s a different matter.