03-05-2019, 16:03
|
#1
|
cf.geek
Join Date: Mar 2004
Location: Prestbury SK10
Services: 200Mb,TV FH V6 and Phone
Posts: 714
|
Retention Dept gone?
I phone up VM retention Dept to ask for renewal of discount, although I pressed the right key to select retention, it was nothing but the usual customer service and they said retention dept is no more, thus they are unable to renew any discounts.
Is that true? Can somebody point me to correct play to get discounts? Or is discount a thing of the past?
|
|
|
03-05-2019, 16:05
|
#2
|
Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,183
|
Re: Retention Dept gone?
Quote:
Originally Posted by ultimate
I phone up VM retention Dept to ask for renewal of discount, although I pressed the right key to select retention, it was nothing but the usual customer service and they said retention dept is no more, thus they are unable to renew any discounts.
Is that true? Can somebody point me to correct play to get discounts? Or is discount a thing of the past?
|
Ring up to cancel and they will appear, by magic
|
|
|
03-05-2019, 16:23
|
#3
|
Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,618
|
Re: Retention Dept gone?
Quote:
Originally Posted by ultimate
I phone up VM retention Dept to ask for renewal of discount, although I pressed the right key to select retention, it was nothing but the usual customer service and they said retention dept is no more, thus they are unable to renew any discounts.
Is that true? Can somebody point me to correct play to get discounts? Or is discount a thing of the past?
|
Maybe they are toughening up on discounts. The whole system is ridiculous. They should stop copying Sky and set a reasonable price in the first place, then stick to it.
|
|
|
03-05-2019, 16:36
|
#4
|
Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,183
|
Re: Retention Dept gone?
Quote:
Originally Posted by OLD BOY
Maybe they are toughening up on discounts. The whole system is ridiculous. They should stop copying Sky and set a reasonable price in the first place, then stick to it.
|
Cripes I agree.
|
|
|
03-05-2019, 17:01
|
#5
|
Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,618
|
Re: Retention Dept gone?
Quote:
Originally Posted by Mr K
Cripes I agree.
|
Double cripes! There's not even a crack in the sky!
Mind you, it is cloudy here...
|
|
|
04-05-2019, 16:13
|
#6
|
cf.addict
Join Date: May 2012
Location: Farnborough, Hampshire
Age: 42
Services: 500Mb Hyperoptic, Sky Signature with HD, UHD and Ultimate On Demand
Posts: 225
|
Re: Retention Dept gone?
I hope it's not really gone, and that call hander was just fibbing.
|
|
|
04-05-2019, 16:42
|
#7
|
Media Watcher
Join Date: Feb 2006
Location: Essex
Services: Sky, Cable & Freeview
Posts: 2,408
|
Re: Retention Dept gone?
For years, I took the "moral" high ground and never phoned for discounts, as I thought it was unethical, while all all along reading posts here about people getting great discounts.
One day I thought to myself, what, as with most business', VM are overcharging for their products and the discounted price is closer to the true price? I then phoned up retentions and never looked back.
These days I think the discounted prices are overcharged too!
|
|
|
04-05-2019, 17:36
|
#8
|
Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,183
|
Re: Retention Dept gone?
Quote:
Originally Posted by Horizon
For years, I took the "moral" high ground and never phoned for discounts, as I thought it was unethical, while all all along reading posts here about people getting great discounts.
One day I thought to myself, what, as with most business', VM are overcharging for their products and the discounted price is closer to the true price? I then phoned up retentions and never looked back.
These days I think the discounted prices are overcharged too!
|
It's obviously a very profitable way for VM to operate. Most don't haggle so vastly overpay. If they do there is sufficient margin to discount and still make a profit/retain custom.
Retention is everything, so there's always a retention dept. Think they only work office hours, so the OP might have got through to normal CS who will give nothing. Either ring back, or cancel and they'll contact you, sharpish !
|
|
|
04-05-2019, 18:38
|
#9
|
cf.member
Join Date: Oct 2013
Posts: 75
|
Re: Retention Dept gone?
My mum phoned VM and pressed the options for retentions and got through to normal foreign customer services, so it's possible they have gone.
|
|
|
04-05-2019, 18:57
|
#10
|
cf.addict
Join Date: Mar 2007
Location: staffordshire
Services: virgin tv phone and broadband
giff gaff mobile
Posts: 280
|
Re: Retention Dept gone?
I spoke to them this morning they still exist as a department I phoned at 11 ish
|
|
|
05-05-2019, 11:21
|
#11
|
cf.geek
Join Date: Aug 2016
Posts: 544
|
Re: Retention Dept gone?
Quote:
Originally Posted by dodgem22
I spoke to them this morning they still exist as a department I phoned at 11 ish
|
Retentions does exist but sometimes only if you ask, on VVIP FMC handle everything
|
|
|
05-05-2019, 11:51
|
#12
|
Architect of Ideas
Join Date: Dec 2004
Posts: 10,475
|
Re: Retention Dept gone?
A truly effective retentions department isn’t one that’s openly discussed on Internet forums are dishing out deals right, left and centre to anyone that asks for a deal.
It’s supposed to exist to retain those who genuinely intend to leave. I’d not be surprised if they operate on a “call back” basis a day or two after notice is given.
|
|
|
05-05-2019, 11:52
|
#13
|
cf.member
Join Date: Nov 2013
Posts: 42
|
Re: Retention Dept gone?
As a matter of interest is 'Retentions' the department you speak to if you phone and click thru the options to 'I'm thinking of leaving'?.
|
|
|
05-05-2019, 11:53
|
#14
|
Architect of Ideas
Join Date: Dec 2004
Posts: 10,475
|
Re: Retention Dept gone?
Not ordinarily, someone tries to fob you off first (in my experience managing two contracts for a few years now).
|
|
|
05-05-2019, 14:34
|
#15
|
cf.geek
Join Date: Mar 2004
Location: Prestbury SK10
Services: 200Mb,TV FH V6 and Phone
Posts: 714
|
Re: Retention Dept gone?
I will try to ring "retentions" again early tomorrow morning to see if I get UK or India. The Indians did say there is no discount available despite one before said said there will be. One of them was fibbing.
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 05:53.
|