50M Speed Not reaching what i should be expected to get

Harryn9000 · 13-09-2011, 00:04

hi there had this problem for a good week or so where i getting good upload but my download speed is not reaching any better than 40 at a push. spoke to a fella in tech support in Liverpool over the weekend and got engineer out today to hopefully solve it but he just messed around with my router and ps3 and tivo box just find the problem and didn't have a clue senior tech fella by the way.so he didn't fix it. all i no is that something is blocking me get 50mb. also my super hub top light is green not blue but i still have an internet connection 2nd superhub with this issue.

here is my superhub stats:

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 80 55616000 Kbits/sec 299000000 Hz 8.1 dBmV 43.9 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 35800000 Hz 45.2 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 980
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 979
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

any help would be much much appreicated

jb66 · 13-09-2011, 00:17

You only have 1 downstream, try rebooting it to see if goes blue

Harryn9000 · 13-09-2011, 00:25

that hasn't changed it still one downstream mate

qasdfdsaq · 13-09-2011, 00:38

Something's real broken then.

Harryn9000 · 13-09-2011, 00:42

ano useless fella didn't pick it up ring tech support in the morning to sort this out coz it rediclous now would that explain why i getting green light instead of blue aswell

jb66 · 13-09-2011, 04:14

Yeah green is one channel, blue is when it's bonded

Nopanic · 13-09-2011, 07:37

Quote:

Originally Posted by jb66

You only have 1 downstream, try rebooting it to see if goes blue

Looks like they booked a tech for good reason and the tech let him down .. wasn't you was it?

jb66 · 13-09-2011, 09:44

No, not this time, I spotted the error

Harryn9000 · 13-09-2011, 10:50

right got a second tech fella booked for thursday with the issue as a only 1 downstream channel. should have at least 2 or 3 according to peter in tech support.

jb66 · 13-09-2011, 10:55

3 or 4

Harryn9000 · 13-09-2011, 11:30

i no it should be 3 myself i am sure my area is 3 downstream channels

Ignitionnet · 13-09-2011, 13:29

Can you try factory resetting your Superhub?

Someone in VM towers can comment more authoritatively than me on this but isn't the most likely cause of events here either a borked hub or borked provisioning?

Harryn9000 · 13-09-2011, 13:58

still didn't fix it ignitionnet still one downstream channel

Harryn9000 · 15-09-2011, 13:00

had senior tech fella out today. it is a config problem as all other downstream channels are there so he gonna do some digging and try and get to bottom of the problem and resolve it.