Superhub : Disconnecting Completely

[Sherlock614]

Hi all

Haven't posted here for a long time, but I have problems!

I upgraded from a rock solid 10mb connection to 30mb with the Superhub. We've had it 5 days now and about every couple of hours it just disconnects from the internet. No ethernet and no wireless whatsoever.

The lights on the Superhub when this happens:

Top light flashing green
Middle light off
Bottom light on green

We have a tech coming Thursday morning, but i just wanted to see if anyone could see anything that doesn't look right.

Many thanks in advance

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 306750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


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Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 14 55616000 Kbits/sec 306750000 Hz 0.3 dBmV 42.5 dB Hybrid
Locked QAM256 13 55616000 Kbits/sec 298750000 Hz 0.5 dBmV 42.4 dB Hybrid
Locked QAM256 15 55616000 Kbits/sec 314750000 Hz 0.3 dBmV 41.7 dB Hybrid
Locked QAM256 16 55616000 Kbits/sec 322750000 Hz 0.2 dBmV 42.2 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown


--------------------------------------------------------------------------------

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 45800000 Hz 53.7 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV



--------------------------------------------------------------------------------

Primary Downstream Service Flow
Downstream(0)
SFID 23173
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps


--------------------------------------------------------------------------------

Primary Upstream Service Flow
Upstream(0)
SFID 31065
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort


Information
Standard Specification Compliant EU DOCSIS 3.0
Hardware Version 2.00
Software Version V5.5.2R26
MAC Address edited!
Serial Number edited!
CM Certificate Installed


--------------------------------------------------------------------------------

Status
System Up Time 0 days 02h:11m:05s
Network Access Allowed
Device IP Address edited!

[General Maximus]

signal levels are spot on dude. I know it has been a whoile but I can remember there being an issue where the hubs were doing random disconnects like yours and VM were swapping them out with new ones

[thenry]

tech wont have to do much if R30 is released by then.

[jb66]

I'll miss the jobs putting 6db attenuators on when r30 is released

[General Maximus]

Originally Posted by thenry

tech wont have to do much if R30 is released by then.

why? disabling routing functionality isn't going to help the modem if it's connection keeps dropping

[thenry]

R30 doesn't just add a modem mode. its fixes the router too. I'm guessing the OP hasn't tried the work arounds to get R26 running properly and again guess the reboots have got to do with the bugs in firmware.

[Sherlock614]

Originally Posted by thenry

R30 doesn't just add a modem mode. its fixes the router too.

I hope so!


Just to add:

I actually removed firewall protection and other stuff in the list... Still disconnects.
I set the Lan/ip timeout to 999999... Still disconnects.
I don't want to remove the wireless functionality from the router as we have a second PC, mobile phones and a laptop all connecting via wifi


Thanks for all replies Glad to hear the levels look ok.

I'll report back after the tech has been Thursday - at the very least to help a searching problem-sufferer in the future

[thenry]

have you changed wireless channels etc. ?

if not, have a read through this thread(s) > http://www.cableforum.co.uk/board/12...going-off.html

[Sherlock614]

Originally Posted by thenry

have you changed wireless channels etc. ?

if not, have a read through this thread(s) > http://www.cableforum.co.uk/board/12...going-off.html

Thanks thenry

Haven't changed wireless channels as the wireless seems to stay ok (according to the lights). It's the actual connection that drops (middle light), turning the Superhub into a shiny house brick

I'll have a look at that thread many thanks

[thenry]

the wireless conflicts with things and throws a fit which reboots the whole device. search you area using inSIDDer, change channels accordingly, everythings in that thread and the thread link within. it should somewhat cure your issue, it'll still reboot but not as much hopefully. pathetic standards. longing out the firmware release is now just unnecessary.

[Sherlock614]

Ahh I see. Ok I'll have a play with that tomorrow and see how it goes.

The guy from Swansea told me that R30 is being released tomorrow, so I'll try a reboot late on in the day to see if it updates

[thenry]

tomorrow? don't get your hopes up mate but I hope it is. by the way you wont need to reboot, it should update and reboot itself unless a new method is going to be used

[qasdfdsaq]

Originally Posted by jb66

I'll miss the jobs putting 6db attenuators on when r30 is released

[/sarcasm]

[Sherlock614]

Well the Superhub just updated to R30

Information
Standard Specification Compliant EU DOCSIS 3.0
Hardware Version 2.00
Software Version V5.5.2R30
MAC Address edited!
Serial Number edited!
CM Certificate Installed

Status
System Up Time 0 days 00h:13m:25s
Network Access Allowed
Device IP Address edited!



Let's see what happens now

[Sherlock614]

Just for closure purposes...

Virgin techs never showed up!

Ordinarily i would have been on the phone but since the Superhub has had no downtime whatsoever since R30 its ok (3 days and counting)