Brighton Area Problems

[db133]

I understand tha VM have problems in the Brighton Sussex Area.

Reported a very slow/hanging problem early in the week. I understand the problem was found and solved. Two days later the problem returned.

Reported it again as requested. The problem is confirmed again. Again I'm told to wait 24 hours and to call back if it continues.

What do you think it is......?

[General Maximus]

noise on the network?

[db133]

SNR ?

Are they going to fix it or do I need to change ISP ?

Regards

[vmfriend]

http://www.cableforum.co.uk/board/12...-brighton.html

[db133]

Hi

Now the tv has problems.

VM not doing so good in the Brighton area.

What do you think ?

[General Maximus]

https://my.virginmedia.com/service-status/details

does it come up with anything if you whack your postcode in here?

[db133]

Originally Posted by General Maximus

https://my.virginmedia.com/service-status/details

does it come up with anything if you whack your postcode in here?

Hi

Just reported another problem (no bbc or eratic etc etc )with VM cable TV. Posted post in tv section. But that has now been closed "Please do not post duplicate threads about the same issue. "

Please note its not the same issue is it ? One is tv the other is internet. I thought best to put the two issues in the correct sections on the forum............!


Now they want to change the box on tuesday no charge unless we are out then its a £10.00 !


Tried the above status service and that informs TV/Internet/Phone services all ok. No surprise there then !

Originally Posted by db133

Hi

Just reported another problem (no bbc or eratic etc etc )with VM cable TV. Posted post in tv section. But that has now been closed "Please do not post duplicate threads about the same issue. "

Please note its not the same issue is it ? One is tv the other is internet. I thought best to put the two issues in the correct sections on the forum............!


Now they want to change the box on tuesday no charge unless we are out then its a £10.00 !


Tried the above status service and that informs TV/Internet/Phone services all ok. No surprise there then !

There was no need to post about both issues in separate threads.

You need to check the local status in your area by phoning 0800 561 006 choosing the internet and tv options.If there no recorded message about your post code area for either service then you need to REPORT it via 150 on a VM phone or 0845 454 1111 from another phone.It may just be particular to you.

[db133]

Ok point taken, thanks for your attention.

Regards.

---------- Post added at 14:37 ---------- Previous post was at 14:18 ----------

TV's just been sorted (sorry this is in the wrong section ! :-)

Will they still be round to change the box ?

[General Maximus]

shouldnt be

[db133]

Update:

TV ok now. Internet ok now.

Had a call to remind me the engineer was coming round Tuesday and if we/I were not in or if they did not find anything wrong it was going to cost £10.00.

Strange as I had previously informed the problem was not with us. So I had to cancel did I not ?

Whats the point of having a Status system if its not updated and accurate?

Why cant VM just be honest and state the situation in the Brighton Area ?

Why do I get VM junk mail to new customers at better prices than existing customers have to pay ?

Kind regards

[db133]

Update:

Sorry to inform back where I started with the slow/hanging internet.

Round and round we go............

Originally Posted by db133

Update:

Sorry to inform back where I started with the slow/hanging internet.

Round and round we go............

That maybe down to local issues.My service is slowing at the moment but it is school holidays and only to be expected..more kids playing online games for longer in the day.

[db133]

Yes its like going back to Dial Up.

Must be rather embarrassing for VM considering how much money they spend on fast Broadband adverts etc.

[db133]

Sorry to inform today 11.08.11 the service today is bad to unusable.

Makes you wonder what we are paying for does it not.