100M : Just joined Virgin Media

[ScottSilver]

Hey guys & gals. I've just joined Virgin Media (and Cable Forum for that matter) and managed to get a great deal. I managed to get the VIP 100 TiVo for £199.95 upfront cost and £110.55 a month. The gentleman I spoke to managed to knock a lot of the upfront charges off and swap the second V+ box for a V+ HD. Basically everything minus a mobile as I already have a contract with Virgin Mobile.

Anyway, I haven't had Virgin in a couple of years as the house I'm currently living in doesn't have cable. I'm moving to a new property on June 1st and it feels great to finally be able to get Virgin again.

I have just one or two questions regarding the 100meg service. Does it have any limits on it - such as throttling on the upload and/or download? How well does the Superhub handle the 100meg connection? I've read mixed reviews on the Superhub but not so much on the 100meg service with it. The last broadband equipment I had from Virgin was an old blue NTL cable modem back when they didn't technically "allow" routers on the network.

Thank you for taking the time to read my thread

[Buzzman]

This should answer your question relating to throttling: http://shop.virginmedia.com/help/tra...anagement.html

With regards to the superhub, I have the 50meg service and have no problems. I see no reason why the 100meg service will be any different.

[Peter_]

The vast majority have no issue at all with the Superhub, remember that this is primarily a support forum and most posts will be complaints about the equipment supplied.

[Nopanic]

The 100Mb service is still a major focus point for VM, (more so than the others) because its the top rated service. You'll have very little problems with getting a quick and high level of support for it. (hopefully)

Masque will know better than me, but I believe there is still a UK based support team just for 100Mb and I know 2nd line deal direct with 100Mb customers too ..

[Sephiroth]

For what my advice is worth, keep at the back of your mind the possibility of your using the Superhub in Bridge mode (as a modem only) and then distribute your functions via your own router.

This consideration applies if you want the router functions to be feature rich because the SH provides a minimum of functionality.

[Peter_]

Originally Posted by Nopanic

The 100Mb service is still a major focus point for VM, (more so than the others) because its the top rated service. You'll have very little problems with getting a quick and high level of support for it. (hopefully)

Masque will know better than me, but I believe there is still a UK based support team just for 100Mb and I know 2nd line deal direct with 100Mb customers too ..

Still just 2nd line only support for 100Mb.

[darkm]

Originally Posted by Masque

The vast majority have no issue at all with the Superhub, remember that this is primarily a support forum and most posts will be complaints about the equipment supplied.

People that do have issues are looking support, the complaints come when they receive no support..And comments like yours is of no help as you are just fuelling the same stuff that has went on instead of supporting users who do have problems and those that dont..

Same old story

[Nopanic]

Originally Posted by darkm

People that do have issues are looking support, the complaints come when they receive no support..And comments like yours is of no help as you are just fuelling the same stuff that has went on instead of supporting users who do have problems and those that dont..

Same old story

The issue's that tend to be reported here are beyond the support that Masque and other staffers can offer. When they are posted the first time they are acknowledge and then people keep posting the same negative comments suggesting that the device is a waste of space. These comments do nothing but put a bad name to Virgin media and have no other response from people who's hubs work, than to say that.

A customer shouldn't be put off joining VM because there are groups of people with a low option on a device and although repeatedly saying "its fine for me" doesn't help, its giving the other side of the argument in response to the "its rubbish" .

We don't need to turn this thread into another Superhub discussion, the OP asked specifically about the Superhub and 100Mb and I haven't seen many complaint on here regarding the service or support for 100Mb users.

[darkm]

Originally Posted by Nopanic

The issue's that tend to be reported here are beyond the support that Masque and other staffers can offer. When they are posted the first time they are acknowledge and then people keep posting the same negative comments suggesting that the device is a waste of space. These comments do nothing but put a bad name to Virgin media and have no other response from people who's hubs work, than to say that.

A customer shouldn't be put off joining VM because there are groups of people with a low option on a device and although repeatedly saying "its fine for me" doesn't help, its giving the other side of the argument in response to the "its rubbish" .

We don't need to turn this thread into another Superhub discussion, the OP asked specifically about the Superhub and 100Mb and I haven't seen many complaint on here regarding the service or support for 100Mb users.

Agree, People shouldnt be put off from joining virgin, their BB is by far a superior Service than any other provider currently.

Remember the aim is to make the service and even better one not just for a select few.. We cant make any improvements if we dont take onboard both positive and negative feedback.

Most people cant help with issues because it goes beyond the remit of problems wit a pc or a reboot of the modem. It's firmware or ubR issues but what I think most people that do have issues is reassurance that we are looking at them and taking them seriously..

Not directed at yourself but some virgin staff give us negative responses which reflects badly on virgin media even if you have in your signature "its your thoughts"


Anyhow come on Barca

[Skie]

Originally Posted by darkm

Agree, People shouldn't be put off from joining virgin, their BB is by far a superior Service than any other provider currently.

Superior for download speed yes. Not sure on much else. Their CS is hit and miss, CPE is and latency/jitter/general network quality is questionable. A quick glance at the TBB ping monitor thread shows how patchy the network itself is.

[Nopanic]

Originally Posted by darkm

Agree, People shouldnt be put off from joining virgin, their BB is by far a superior Service than any other provider currently.

Remember the aim is to make the service and even better one not just for a select few.. We cant make any improvements if we dont take onboard both positive and negative feedback.

Most people cant help with issues because it goes beyond the remit of problems wit a pc or a reboot of the modem. It's firmware or ubR issues but what I think most people that do have issues is reassurance that we are looking at them and taking them seriously..

Not directed at yourself but some virgin staff give us negative responses which reflects badly on virgin media even if you have in your signature "its your thoughts"


Anyhow come on Barca

I agreed completely .. The majority of people complaining about the hub are the experienced users, people who know their way around a PC and the Internet. These are the people who spread the word to everyone else, they in my opinion at least should be one of the main focus points for any ISP.

Although they consist of a small number of moaning buggers they tend to be loyal once they are happy with a service, they also take out the bigger services and can be used for testing and feedback.

Everyone knows someone like this and when it comes to Job Bloggs looking to go online, what these people say is gospel ..

I work on most of the large projects, including the Superhub and I can tell you with my hand on my heart that feedback from forums and users is taken on board. Even if no on posts a reply to threads on a forum, they are being read by VM.

End the day, VM wants its customers to be happy... regardless of all the negative comments on here about them, as without happy customers, they wont make any money,

[scotmac]

I only have 50MB on my Superhub , but since install in December have had no problems downloading,uploading or gaming (C O D on Xbox ) and only one call out for power settings. so for this Joe Bloggs the Superhub is Super. So with the better support for the 100MB you should be fine.

[Nopanic]

Originally Posted by scotmac

I only have 50MB on my Superhub , but since install in December have had no problems downloading,uploading or gaming (C O D on Xbox ) and only one call out for power settings. so for this Joe Bloggs the Superhub is Super. So with the better support for the 100MB you should be fine.

It's not better support, just more focused .. I would expect everyone to get the top support, but 100Mb customer to get that little bit more, as with all new products.

I'm on the Superhub now, on 50Mb



Bit worse than normal actually .. but still good



System Up Time 15 days 16h:37m:31s

[scotmac]

Originally Posted by Nopanic

It's not better support, just more focused .. I would expect everyone to get the top support, but 100Mb customer to get that little bit more, as with all new product.

Just couldn`t think of the right word, I was not infering that they would get a better service than anyone else as this is not VM policy.

[pip08456]

Originally Posted by Nopanic

I agreed completely .. The majority of people complaining about the hub are the experienced users, people who know their way around a PC and the Internet. These are the people who spread the word to everyone else, they in my opinion at least should be one of the main focus points for any ISP.

Although they consist of a small number of moaning buggers they tend to be loyal once they are happy with a service, they also take out the bigger services and can be used for testing and feedback.

Everyone knows someone like this and when it comes to Job Bloggs looking to go online, what these people say is gospel ..

I work on most of the large projects, including the Superhub and I can tell you with my hand on my heart that feedback from forums and users is taken on board. Even if no on posts a reply to threads on a forum, they are being read by VM.

End the day, VM wants its customers to be happy... regardless of all the negative comments on here about them, as without happy customers, they wont make any money,

A bit of a truthful post which just shows some of VM's failings (IMHO).

The small number of "moaning buggers" have and are being used for testing new firmware but their feedback has been ignored and firmware pushed out only for VM to find that the problems reported on surfaced for a majority of users.

Even if VM "take on board" feedback on forums why don't they at least make an "official" post to say they've seen it and will look into it? It would show that VM care about their customers rather than ignoring them (or seeming to).

Loyalty- spot on! As you don't know a quick potted history of me.

Joined Bolton cable, went through all the transitions through Nynex,C&W NTL etc., al lot of years. Recommended NTL to anyone who asked.

4 years ago went to BE due to changes implemented by NTL without advance notice.

Putting it on the website does not work for me-if you want to sell me a product or upgrade you'll either ring me or email me- why not the same with a change in service conditions?

2 years ago moved to South Wales couldn't have BE so came back to VM on 20Mb as 50Mb wasn't then stable, moved to 50Mb when it was and during that time again recommended VM to all that asked.

Now with Infinity. One of the reasons (not the only one) is their flagship product comes with a seperate modem, I don't have to wait for a firmware upgrade to be able to use my own router. I can do it from the off!

I get a higher upload than on VM's equivalent service and that is what matters to me, I don't have to make any changes to the network I run and still have full routing functionality rather than the rather basic VM offer ATM.

As has been said previously in this thread, the mine works for me reply from some staff does nothing more than exacerpate the problem that those who do have problems face.