06-01-2011, 16:42
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#1
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Inactive
Join Date: Sep 2009
Posts: 94
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No channel 4
Hi all, I can't get channel 4 on the 2nd box. We have a V+ in the lounge, and a standard box in the dining area.On the standard box if I put 104 on the remote it goes to either 103 or 105, if I use the channel up/down on remote it skips ch.4 and goes to 3 or 5.I've tried changing channels on the box and the same happens. The V+ box doesn't have this problem.
On reading another post, I did manage to get it on 854, but wondered why this is happening, and if I need to ring faults? TIA, WWAS.
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06-01-2011, 16:44
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#2
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: No channel 4
Yes you need to call faults who will send a signal to the box to rectify it.
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06-01-2011, 16:47
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#3
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Inactive
Join Date: Sep 2009
Posts: 94
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Re: No channel 4
Wow Masque that was quick! Thanks a lot, I'll wait until morning and hope to get someone over here.WWAS.
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06-01-2011, 16:48
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#4
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: No channel 4
Quote:
Originally Posted by Masque
Yes you need to call faults who will send a signal to the box to rectify it.
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Or use the new FIX IT assistant! 
Here’s how:
Quote:
Press Home on your remote.
Select option 9, for Help & Info.
Select option 2, for Virgin TV.
Select option 9, for Got a Problem?
Select option 1 for Fix-It Assistant.
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06-01-2011, 16:49
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#5
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: No channel 4
Quote:
Originally Posted by whitewineandsoda
Wow Masque that was quick! Thanks a lot, I'll wait until morning and hope to get someone over here.WWAS.
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UK agents are available until 2200 hours.
---------- Post added at 17:49 ---------- Previous post was at 17:48 ----------
Quote:
Originally Posted by Digital Fanatic
Or use the new FIX IT assistant! |
Yes it should work as long as the signal goes through. 
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06-01-2011, 18:02
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#6
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cf.mega poster
Join Date: Jun 2003
Posts: 9,058
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Re: No channel 4
I think a simple reboot might fix that one.
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06-01-2011, 22:02
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#7
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 10,251
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Re: No channel 4
I'm getting the same thing, no channel 4 on second box.
---------- Post added at 23:02 ---------- Previous post was at 23:00 ----------
ah, a reboot has fixed it, weird....
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07-01-2011, 05:28
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#8
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: No channel 4
Quote:
Originally Posted by Mr K
I'm getting the same thing, no channel 4 on second box.
---------- Post added at 23:02 ---------- Previous post was at 23:00 ----------
ah, a reboot has fixed it, weird....
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It is Spiderplant's job to know what fixes actually work.
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07-01-2011, 07:24
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#9
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: No channel 4
Looks like it was picked up as a fault, but a reboot fixed it. Fault ref was 1479738.
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07-01-2011, 08:12
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#10
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Inactive
Join Date: Sep 2009
Posts: 94
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Re: No channel 4
Thanks for the replies. The fix it assistant didn't work, neither did a reeboot both done last night. It came back on though about 10mins ago. Thanks again for your help, WWAS.
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