virgin Media router never arrived when promised

chill_fm · 27-11-2010, 11:21

been 2 weeks now since i change my services and i have not received the router for when i upgraded to 20 meg from 10;
I just received a letter this morning informing of my new contract installation date 18th nov this is 27th:
why was this sent an were is the router?
i phone them on wed 24th, to find a reason the girl said it was never order (what a suppraise) meaning i wasn't to get 1;
as i do no its going 2 take another 3. to 5 days expected by tuesday 30th,
again i wont hold my breath for it to arrive as this is a private courier who sending it: i am not in most days so i am going miss it being sent to me;
not very happy with this
been with ntl/virgin for 10 years

pip08456 · 27-11-2010, 11:35

Can you not arrange for a neighbour to accept delivery?

chill_fm · 27-11-2010, 11:37

yeh it could be possible but think its 2 late 2 organise anything if its being sent on mond or tuesday
as i dont no who the courier is:
if no answer from myself would he/she go 2 next door?

pip08456 · 27-11-2010, 11:54

Not unless you left a message for him. A friend just pinned a note on his door "deliver all parcels to NoXX". He received his OK.

chill_fm · 27-11-2010, 12:03

Quote:

Originally Posted by pip08456

Not unless you left a message for him. A friend just pinned a note on his door "deliver all parcels to NoXX". He received his OK.

that's an invite for Burglar's

Peter_ · 27-11-2010, 17:59

Quote:

Originally Posted by chill_fm

been 2 weeks now since i change my services and i have not received the router for when i upgraded to 20 meg from 10;
I just received a letter this morning informing of my new contract installation date 18th nov this is 27th:
why was this sent an were is the router?
i phone them on wed 24th, to find a reason the girl said it was never order (what a suppraise) meaning i wasn't to get 1;
as i do no its going 2 take another 3. to 5 days expected by tuesday 30th,
again i wont hold my breath for it to arrive as this is a private courier who sending it: i am not in most days so i am going miss it being sent to me;
not very happy with this
been with ntl/virgin for 10 years

The router will be delivered by YODEL ( formerly HDNL ) and the will be a tracking number on your account that an agent can give you which will tell what is happening with your parcel and gives you the option to reschedule if required.

chill_fm · 27-11-2010, 18:08

Quote:

Originally Posted by Masque

The router will be delivered by YODEL ( formerly HDNL ) and the will be a tracking number on your account that an agent can give you which will tell what is happening with your parcel and gives you the option to reschedule if required.

i got a calling card this afternoon an like 2 no how they got in as its high rise flatts
any ways the company is myhdnl so i dont think its yodel
or is it something else i got

pip08456 · 27-11-2010, 18:11

Quote:

Originally Posted by chill_fm

i got a calling card this afternoon an like 2 no how they got in as its high rise flatts
any ways the company is myhdnl so i dont think its yodel
or is it something else i got

This could explain the company name (maybe using old cards?) YODEL ( formerly HDNL )

Quite often there is a service button or similar for deliveries or utility companies to enter high rise with call buttons at the entrance.

chill_fm · 27-11-2010, 18:19

Quote:

Originally Posted by pip08456

This could explain the company name (maybe using old cards?) YODEL ( formerly HDNL )

Quite often there is a service button or similar for deliveries or utility companies to enter high rise with call buttons at the entrance.

yeh tis what i thought
no service after a certain time really an this was well after 3pm
but any ways least i no its coming an having 2 re deliver it on Tuesday

chill_fm · 01-12-2010, 16:41

just another update:
stay in the whole day (tuesday) a no show of redelivery;
phone virgin nothing they can do at moment as there call centre is down in which i new this as i did try to phone them: only get an answer service;
went back to web to re schedule for tomorrow (Thursday) an hope this time
cant stay in another day we have got things to do as well my boss not happy with me taking more time off work an i cant afford to..
understand of the weather conditions an most roads are now clear an are of easy access so they should not bring this an isssue

chill_fm · 04-12-2010, 15:27

another wee update
never receive item as promise: delivery failed to turn up.
getting very annoyed; an dont no what to do next?
cant even ask for redelivery as they suspended it due to conditions what conditions roads are perfect
dont want to make a journey of an hour to there premises as i dont drive@an i be out of pocket
why aren't they not delivering when they said they would

phone v.m to let them no they haven't done the delivery an was advise: to phone back on Monday
if i haven't received it by then an may send another 1 out bye different company

chill_fm · 06-12-2010, 16:42

another new week
an guess what
item never arrived
just beginning to think am given the run around on this ever to arrive to my door step

chill_fm · 06-12-2010, 19:07

guess then no 1 is going to help on this 1

pip08456 · 06-12-2010, 20:08

Quote:

Originally Posted by chill_fm

phone v.m to let them no they haven't done the delivery an was advise: to phone back on Monday
if i haven't received it by then an may send another 1 out bye different company

What other help can possibly be given?

**Hugh** · 06-12-2010, 20:11

There has been a little bit of inclement weather recently, which has affected delivery of many sorts of goods (for instance, I am awaiting 3 or 4 deliveries from Amazon).