Virgin Media Customer relations (broadband and tv in particular)

[boozer71]

I have just spent the last hour on the phone to Virgin Media trying to get a fault with one of my Virgin Media V+ HD boxes sorted. They refused to acknowledge that there was any fault with their equipment only stating that they would send out an engineer to look at the problem. However we have had this looked at before and they tell us there is nothing wrong however after the engineer has left the problems reoccur. i have been passed about from person to person none of whom seem to have any idea of what i am talking about (the left hand doesn't know what the right is doing) and the fact they can barely understand the English language just adds to my frustration. i am now seriously considering switching to Sky. Has anyone else experienced any of these problems or found that switching to Sky has proven to be a better service?

[Sirius]

Originally Posted by boozer71

I have just spent the last hour on the phone to Virgin Media trying to get a fault with one of my Virgin Media V+ HD boxes sorted. They refused to acknowledge that there was any fault with their equipment only stating that they would send out an engineer to look at the problem. However we have had this looked at before and they tell us there is nothing wrong however after the engineer has left the problems reoccur. i have been passed about from person to person none of whom seem to have any idea of what i am talking about (the left hand doesn't know what the right is doing) and the fact they can barely understand the English language just adds to my frustration. i am now seriously considering switching to Sky. Has anyone else experienced any of these problems or found that switching to Sky has proven to be a better service?

Would it be better if you told us what problems you are having with your V+ box

[boozer71]

Our issue is that when we try and change over to a different station of access the virgin homepage on our tv in the bedroom there is a delay of about 5-8 minutes. also when we try and access the program information the box comes up but it is blank

[Digital Fanatic]

Originally Posted by boozer71

Our issue is that when we try and change over to a different station of access the virgin homepage on our tv in the bedroom there is a delay of about 5-8 minutes. also when we try and access the program information the box comes up but it is blank

That's a known issue, just cancel and press again.

---------- Post added at 18:18 ---------- Previous post was at 18:17 ----------

So on the V+ in your bedroom, when you press HOME or GUIDE on your remote control, it takes 8 minutes to respond?

[boozer71]

yes but when i press cancel it still takes 5mins+ to cancel. we have even had the cable going into the box changed so that it no longer runs through the flat but is now outside on the wall coming through into the bedroom. However before the box was moved into the bedroom it worked perfectly on the same tv in the living room.

[vanman]

have you got a energy saving bulb close to the tv

"Some very early compact fluorescent lamps, shortly after starting, could cause interference with TV controls due to the frequency of operation of the bulb and when placed near a TV," she said.

http://news.sky.com/skynews/Home/Tec...01004215599703
if you have it may be that, or it could be that the vbox is not vented and is running hot

[boozer71]

Digital Fanatic - if its a known problem why isnt this problem being fixed?

---------- Post added at 19:05 ---------- Previous post was at 19:05 ----------

no we have no lighting near to the tv

[Digital Fanatic]

Originally Posted by boozer71

Digital Fanatic - if its a known problem why isnt this problem being fixed?

---------- Post added at 19:05 ---------- Previous post was at 19:05 ----------

no we have no lighting near to the tv

It's a bug and it is being worked on.

---------- Post added at 19:21 ---------- Previous post was at 19:15 ----------

Originally Posted by boozer71

yes but when i press cancel it still takes 5mins+ to cancel. we have even had the cable going into the box changed so that it no longer runs through the flat but is now outside on the wall coming through into the bedroom. However before the box was moved into the bedroom it worked perfectly on the same tv in the living room.

Has the box been swapped also? I can't see it being a cable issue, sounds like a delayed responce from the V+.

I've never heard of this before.

[jb66]

Just another sa v plus having a hissy fit, reboot it

[Wad_2002]

Yeah the delay sound slike the typical SA box. Just like when I get out of bed in the morning!

[Digital Fanatic]

To the OP> What time does this delay happen roughly?

Thanks