Have upgrades started in Croydon - speed getting worse

[ccarmock]

I wonder if anyone knows if the 4 Mb/s to 10 Mb/s upgrades have started in Croydon?

I have the NTL/Telewest business 10 Mb/s, fixed IP service. When it was installed in August I would reliably achieve around 9-9.8 Mb/s pretty much always. Now it's very variable - during the day I get around 6-7 Mb/s and in the evenings 2-6 Mb/s.

If the upgrades have started I am wondering if this is causing over-subscription on the UBR.

Power levels on my modem are a bit out of range, but have been that way since installation and therefore can perform well:-

Downstream Status Operational
Channel ID 7
Downstream Frequency 339000000 Hz
Modulation 256QAM
Bit Rate 10240000 bits/sec
Power Level 18.2 dBmV
Signal to Noise Ratio 42.5 dB


Upstream Status Operational
Channel ID 1
Upstream Frequency 18800000 Hz
Modulation QPSK
Bit Rate 769000 bits/sec
Power Level 39.0 dBmV

That downstream power level is too high that should get sorted

You will have problems with that downstream power level at 18.2 db causing connection and speed issues, call Tech Support up and get your power levels checked.

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Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
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[ccarmock]

is this usually fixed by fitting an attenuator or is it a change in the green box?

[SteevieNiteHeat]

Originally Posted by whydoIneedatech

You will have problems with that downstream power level at 18.2 db causing connection and speed issues, call Tech Support up and get your power levels checked.

----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
---------------------------------------------------------------------------

Actually I think you will find he said he's an NTL:Telewest business customer, so the numbers are different!

I think you will find that the correct number for NTL:Telewest is: 0800 052 0800 and enter your customer pin (if you have 1)

Originally Posted by SteevieNiteHeat

Actually I think you will find he said he's an NTL:Telewest business customer, so the numbers are different!

I think you will find that the correct number for NTL:Telewest is: 0800 052 0800 and enter your customer pin (if you have 1)

Thats what happens when you rush things, here is the website link for NTLTelewest business.

http://www.ntltelewestbusiness.co.uk/

Plus the correct number which is : Contact Us for all enquiries or call 0800 953 0180 Monday to Friday - 8am to 6pm