Fault!?

Urban001 · 26-08-2008, 22:54

Hi Hi, Sorry if this is like Cable only!

Hi I used to be one of the lucky ones and have a virgin media 20mbit line but sadly i had to move house to a shitty bt line. Now i live about 3.26km away from my exchange. Now i know that obviously the actual line length will be longer. Now i have checked websites to see how much noise should be on my line being 3.26km away and i was told about 50db which is about what 6.5mbit? or 5mbit maybe. Now I have done all the tests from the master socket cutting out all extensions by using the engineers socket behind the faceplate. I have called BT's 17070 Quiet line test and there is a small amount of buzzing not anything sinister but it is there definetly hearable. I just dont fully understand the workings of broadband.
im recieving about 3.5mbit... But extremely high pings when gaming. 60's constant and up to 150 sometimes. This is at non peak hours. Im used to 20 - 30 stable pings not this 50 to 150 all the time.

Link Information

Uptime: 1 day, 1:15:26

Modulation: G.992.1 annex A

Bandwidth (Up/Down) [kbps/kbps]: 448 / 3,776

Data Transferred (Sent/Received) [MB/MB]: 57.32 / 363.90

Output Power (Up/Down) [dBm]: 12.0 / 18.5

Line Attenuation (Up/Down) [dB]: 31.5 / 60.0

SN Margin (Up/Down) [dB]: 19.0 / 7.0

Vendor ID (Local/Remote): TMMB / TSTC

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 10 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 10,470 / 0

FEC Errors (Up/Down): 0 / 57,788

CRC Errors (Up/Down): 0 / 455

HEC Errors (Up/Down): 0 / 262

Line Profile: Interleaved

Surely Error Seconds (Local/Remote): 10,470 / 0 cant be good???

thanks.....

---------- Post added at 21:54 ---------- Previous post was at 20:25 ----------

no help

Strzelecki · 27-08-2008, 00:00

Er from those stats you line is not brilliant. Your line is also interleaved (a form of error correction is turn on by the BT equipment for your line to improve stability), which will increase your ping times by 20ms or more.
If your line remains pretty stable at the current speeds then BT won't consider it to be a fault. You haven't said who your actual ISP is. Some of the latency problems could be down to them although 60ms+ is not abnormal for an interleaved line.

At the expense of sync speed and possibly connection stability you could ask your ISP to opt you out of interleaving. If they do this (not all ISPs are willing to) then you should see improved ping times, providing it's not the ISP network that is at fault in the first place!

Urban001 · 27-08-2008, 11:19

I see. well the line isnt stable really. When i try to ping servers they just wont respond, I wait a minute or so and try again and it will work or it wont. I was with sky to begin with they had me at 4.5mbit but the line was still dropping not as frequent as now though. I phoned them up again to have a moan and they put my upstream speed up to 800kbps did make an improvment but i had already given my mac code to BT. I changed over to BT thinking ok they know their own lines. I phoned them once i had it having a go saying the line still isnt stable but they say oh no fault on the line. Right now im in the middle of getting changed over to bethere broadband hoping they might come up with something to speed up the line. I lose connections to servers after i've joined them after like a minute or so but i think thats problems with the steam servers. I suppose i could get Bethere to flip me over to Fastpath. BE is getting turned on tommorow. I was thinkiung that it could be BT being cocks since i've switched over. I had to pay BT 300 pound cancellation charge and i still have to pay up the rest of the contract as well plus the be there one that im now into as well. It is skinning me all this Broadband stuff and i dont want to have to pay BT another 200 pound if no fault is found although there is a hell of a lot of noise on the line. I may try and put an adsl filter thing you know from adsl nation so that you dont need microfilters. Im using the Home hub 1.5 at the moment but i know they are crap. If i do try and go fastpath wont that fook up the line even more? with passing all the errors threw to the modem. Jeez i dont know...Is it worth phoning BT and having them out for a line fault Iknow to tell them that it is a voice fault not a broadband line fault because then they tell you that it is your ewnd that is at fault. My sister had the worse connection from BT for 6 years she argued about her line dropping when the weather got bad. Ended up just outside her house it was a BT Cable that was old and severed and split when the winds picked up... If it takes them 6 years to fix the line it isnt worth the hassle im moving in like 3 years to a bigger house soo either i keep going to get the line at its optimum performance or just give up and deal with constant dropouts which to be honest dont think i can. If i had a stable connection with 4500kbps and an upload of 800kbps then why did BT put my line down super slow?